Harry Browns GM- Service Center

I would highly recommend Harry Browns Service Department. I have had several issues with my Chrysler Pacifica. Josh at Harry Browns was very helpful at getting my car in right away and working out a loaner v I have had several issues with my Chrysler Pacifica. Josh at Harry Browns was very helpful at getting my car in right away and working out a loaner vehicle for me to drive. I can definitely say that I felt like Josh went above and beyond to make sure all of the issues with my vehicle were resolved. One of the best perks was that he always made sure I had an nice vehicle to drive while my car was in. I have purchased 3 vehicles from Harry Browns and I can always expect that I receive top notch service every time. A big thanks to Josh at Harry Browns! More

Mike, last week while in Florida, I was informed of a family emergency in Texas. On Friday, I flew back to MN from Florida and was needing to get on the road for Texas upon my arrival to Faribault. On family emergency in Texas. On Friday, I flew back to MN from Florida and was needing to get on the road for Texas upon my arrival to Faribault. On the way from the airport, I recalled a headlight out on my vehicle. I then called my wife to see if she could get it over to Harry Brown’s so it would be ready when I arrived in town so I could begin my trip to Texas without any further delay. My wife drove to Harry Brown’s and arrived at the service department either just prior to closing time or shortly thereafter. A few of the mechanics were scrambling to determine exactly what needed to be done and thought it would take a minimum of 30 minutes to install the new headlight. Brad jumped in and assured Carol they would get it done as quickly as possible and offered to let her use the service van to drive back home as she was helping my parents prepare for the trip to Texas. Within 15 minutes, Brad called back and said everything was ready to go. He explained the vehicle was ready and the keys were under the mat. She could come by at her convenience to drop off the service van and pick up our vehicle. All this after the service department was closed. During a time of much anxiety, Brad and the rest of the service team really stepped up to the plate and helped ease some of that anxiety for our family. Please pass on my sincere thanks to Brad and the rest of the team for a great act of customer service above and beyond. The effort was greatly appreciated and thoroughly impressed my out of town parents as well!! More

OUTSTANDING CUSTOMER SERVICE! These guys are great. Very thorough in explaining issues. I wasn't clear on a specific part on my car and Josh brought me right out to the vehicle went over everything with me thorough in explaining issues. I wasn't clear on a specific part on my car and Josh brought me right out to the vehicle went over everything with me so that I understood the importance of it and also what was wrong with it. I have never had that happen anywhere! I was also very suprised when Josh informed me the dealership was very competative in tire service. It was true! I sent 5 people there for tires after that! Who would have known that a dealership was competative? So a big thanks to Josh and Roger for a very pleasant experience. I will definitely be back! More

I have been going to Josh for years, when I found out he worked down in Faribault I did not think twice about driving 45 mins to take my car to him. He is the only guy I can trust working on my car and I kn worked down in Faribault I did not think twice about driving 45 mins to take my car to him. He is the only guy I can trust working on my car and I know he is honest when telling me what needs to be repaired. I have had great experiences when bringing my car in and they do a great job with a reasonable price. More

Josh was friendly throughout the entire process. He was honest about the work that needed to be done to my car. The prices for repairs/maintenance were good as I checked a few other places. I was glad th honest about the work that needed to be done to my car. The prices for repairs/maintenance were good as I checked a few other places. I was glad that they were fast to get my car on the road again. Thanks!!!! More

I had a rear end clunk and not sure what it was. Josh took the time to probe through conversation to figure out what the possibilities could be and saved me a lot of time and money. Great guy, trust him took the time to probe through conversation to figure out what the possibilities could be and saved me a lot of time and money. Great guy, trust him very much. Thanks for the great job!! Next time I have an issue, I will be back. More

Had a problem with the remote door opener not working after car had sat for more than a day. Car is kept in a heated garage in Minnesota. Tried downloading new software to no avail. Installed new win mo after car had sat for more than a day. Car is kept in a heated garage in Minnesota. Tried downloading new software to no avail. Installed new win module and gave me new key fobs. This was just done and seems to be working. Will not know until car sits for more than a day. More

I recently purchased a pre owned vehicle from Harry Brown's in Faribault,Mn. When I took it in for my first oil change (which was free), I mentioned 2 areas on the car that I felt may need attention. I Brown's in Faribault,Mn. When I took it in for my first oil change (which was free), I mentioned 2 areas on the car that I felt may need attention. I then had the pleasusre of meeting 3 service minded individuals. Between Jessica R., a very experienced service advisor, Kevin F. the mechanic who was listened intently to my concerns and then expertly fixed them, and also customer conscious service director Roger J. who reviewed the work invoice with me in detail. I once again came away from Harry Brown's feeling lucky to have their fine dealership in our area. More

Have sent my wife to the dealership 3 different times to obtain service work on vehicles that I have not purchased from them as we live in Northern, WI, but work in area. She does not understand the mechan obtain service work on vehicles that I have not purchased from them as we live in Northern, WI, but work in area. She does not understand the mechanics of a car in the least, but they gave great service and kept her up to date as the repairs progressed. Brad and Josh are always friendly and take the time to answer her questions....not the experience with other dealerships. More

Josh was very friendly and courteous and easy to deal with. He responded quickly to my problem and my concerns and addressed them until I was satisfied. I was given a rental vehicle immediately once it with. He responded quickly to my problem and my concerns and addressed them until I was satisfied. I was given a rental vehicle immediately once it was known mine would not be available to use. He was very professional and I would gladly recommend Josh/Harry Browns to anyone. More