Harry Browns GM- Service Center

I had to return the vehicle that I purchased a few days after purchase because throttle was out of adjustment, you should not have to move the pedal a quarter of the way to the floor before the vehicle mov after purchase because throttle was out of adjustment, you should not have to move the pedal a quarter of the way to the floor before the vehicle moves, and than at a higher and dangerous speed which scares the xxxx out of you. I told this to the service manager and he said, thats the way they work, another line of xxxxxxxx, or just to lazy to fix it right. The dealership was not afraid to charge me $50.00 to fix a leak in my tire though, telling me it was a leaky valve, which should have been checked before it was marked up as a CERTIFIED PRE-OWN VEHICLE. More

A friendly welcome when you arrive, quick service with a full video walk through of the underside of my car. They put a new battery in my key fob, and left me with candy and a car wash full video walk through of the underside of my car. They put a new battery in my key fob, and left me with candy and a car wash More

Great service once again. Had a small thing I needed looked at on my vehicle I bought in November. Contacted Bob who was my sales guy and he responded right away. Arrived at Harry Browns and Bob within looked at on my vehicle I bought in November. Contacted Bob who was my sales guy and he responded right away. Arrived at Harry Browns and Bob within minutes took care of it for me. Everyone here has such a positive attitude! More

Extended warranty I brought my car in for a loud exhaust. After looking at it they told me to fix the exhaust it would cost $1000. The car is five years old. I bough I brought my car in for a loud exhaust. After looking at it they told me to fix the exhaust it would cost $1000. The car is five years old. I bought it used at Harry Browns two years ago. It was "certified and inspected". I decided to purchase the "best extended warranty....bumper to bumper" to the tune of over 4000. Well, the exhaust was NOT covered under warranty because it was due to rust. On a five year old car? I put my car through a wash that cleans the under carriage in the winter. In my opinion 1 of 2 things happened here. Either it was not inspected the way I trusted it would be or Dodge uses cheap materials and refuses to stand behind their products. Either way the bumper to bumper warranty was USELESS to me even though the exhaust is between the bumpers...go figure! Anyway, I took the car to another service center and got the problem fixed for $52.01. MUCH less..... At least Harry Browns didn't charge me the service fee of $122.00 just for looking at the vehicle to find the problem and the service writer was very nervous about talking with me. I do think he felt pretty bad about having to tell me the warranty was useless. That is the only reason I gave 2 stars instead of 1. My concerns in buying this extended warranty are coming true. Take my money....don't stand behind what you sell....hope you sleep good at night..... More

Excellent buying and first service experience. I purchased a 2014 certified preowned Buick Enclave 4 months ago and had the first service performed on it last week. Both experiences were very good I purchased a 2014 certified preowned Buick Enclave 4 months ago and had the first service performed on it last week. Both experiences were very good. The employees were friendly and professional and seemed truly concerned about good customer service. The dealership followed up with me after both experiences with thank you notes and surveys. There was no high pressure and nobody tried to sell me more than I wanted or needed. I would definitely recommend this dealership. More

I purchased a BMW from Harry Brown's and when I drove it for about a month, the brakes were loud and squeaking at every stop. I brought my car in to Harry Browns and the customer Service they gave me was s for about a month, the brakes were loud and squeaking at every stop. I brought my car in to Harry Browns and the customer Service they gave me was second to none. The parts needed to be special ordered, and since they know I am a busy person, they picked up my car from my work place, repaired the brakes and returned my car to me. The time saver meant a lot to me. Also, the fact that they took care of the problem, even thought they had initially put new brakes on the car before my purchase, was very professional and considerate. I would reccomend Harry Browns Service Department to anyone who asks me. More

Joey, was outstanding with us with the repairs of our Ram truck. He was on top of the work that was done. Since we were from out of town, he did everything possible to accommodate us. This was a holiday week truck. He was on top of the work that was done. Since we were from out of town, he did everything possible to accommodate us. This was a holiday week-end but he worked tirelessly to get us back on the road and the truck was repaired soon as the necessary parts arrived. We were very impressed with Joey and the Harry Brown's Family Automotive. THANKS. Robert Rose Liberty,Mo. More

I have purchased many new vehicles from Harry Browns and if any issues arise their service department will go the extra mile to make sure the customer is happy. if any issues arise their service department will go the extra mile to make sure the customer is happy. More

I had a problem with a Jeep starter that wasn't working and was out of warrantee. The problem was fixed beyond my satisfaction. Roger Jerrow was great to work with. I would reccommend Roger any time. The and was out of warrantee. The problem was fixed beyond my satisfaction. Roger Jerrow was great to work with. I would reccommend Roger any time. There was a tremendous selection of cars on the lot. After the service that I received when I am ready to look for a different car I probably will select Harry Brown. Glen Schoaf More

I would recommend Harry Browns dealership to all my friends. The staff are friendly, helpful and positive. I have worked the most with Josh. Josh always has a positive attitude and friendly approach. H friends. The staff are friendly, helpful and positive. I have worked the most with Josh. Josh always has a positive attitude and friendly approach. He has great customer service when working 1 on 1 and when returning a call. He called me back with in 30 minutes and informed me of the information I needed. I know I can trust that Harry Browns service department and Josh are taking great care of my automotive needs not only for me but for my family as well. Thanks for all you do. More