Harry Browns GM

We have always done business with Harry Browns. We keep it locaal whenever possible. The sales person, Dave Willson was very informative and not at all pushy. That is what we liked the best of all. So far it locaal whenever possible. The sales person, Dave Willson was very informative and not at all pushy. That is what we liked the best of all. So far we are very happy with our vehicle of choice. More

Chad was absolutely amazing! I felt he went out of his way for me. He let me know what was happening every step of the way. His customer service was top notch. He was very polite and answered my questions way for me. He let me know what was happening every step of the way. His customer service was top notch. He was very polite and answered my questions. My Car Guy Mike was also great. He sealed the deal. The only thing I was a little disatisfied with was that I was supposed to have my air conditioning put in on last Saturday or Monday. I never heard a word about it once I left the office. I had to call in to find out why, over a week later. I do realize things happen and hope to have it in soon. I don't know if you give any incentives to previous customers, but it was my Granddaughter, Daniel Dolejsi, who recently bought a car that suggested Harry Brown's. Thank you for your exceptional staff. More

It was a very pleasing experience!! I had to make a decision to buy new from Harry Browns or used from Northfield Apple. The staff helped me analyze the pro's & con's about the decision. They were very decision to buy new from Harry Browns or used from Northfield Apple. The staff helped me analyze the pro's & con's about the decision. They were very professional, respectful, & enjoyable to work with. I also felt that I was treated very fair with the pricing of trade in & the final price of the whole package. They have been available for questions that I have since I have purchased. I will always feel comfortable referring people to Harry Browns!! I love my new Silverado!!! Thanks much, Dave Henry More

Very happy with the professionalism of the dealer. Felt like I got a good value and all the comparisons and questions were well answered. Still needs to have dented bumper fixed. like I got a good value and all the comparisons and questions were well answered. Still needs to have dented bumper fixed. More

Mike and his son made us feel welcome from the start and not pressured ... He met us right on time. He gave us great directions to pickup second key. Others were friendly to .. The cookies were a nice tou not pressured ... He met us right on time. He gave us great directions to pickup second key. Others were friendly to .. The cookies were a nice touch too! More

The reason for the high ratings was the level of comfort I felt throughout the entire sales process. I never felt rushed, or pushed into making a decision that I wasnt comfortable with. Ive had numerous exp I felt throughout the entire sales process. I never felt rushed, or pushed into making a decision that I wasnt comfortable with. Ive had numerous experiences at other dealerships where the excitement and fun of the new purchase was lost due to the feeling of someone trying to push me into making a decision right then, rather than on my own time. Overall I had a great experience and will be back for my next vehicle purchase. You guys and gals, kick ass :) More

My mom bought a car at Harry Brown's last year and had really good luck. I was looking around at different car dealers for over a month in the cities and did not have any luck. I started looking at Harr really good luck. I was looking around at different car dealers for over a month in the cities and did not have any luck. I started looking at Harry Brown's website and found a Buick Rendezvous for a great price. I came in and was greeted by many Harry Brown employees. I worked with Dave Wilson as that is who my mom worked with and had a great experience. Dave should me the Buick and let me test drive it. The car drove very nice and was a perfect price for my budget. Dave went over some issues I had with the SUV. Some of the seats had water stain and had some dents and scratches. Dave right away said they would have the Harry Browns top cleaning crew clean out all the stains and touch up the little paint chips. Also the dash board light was creaked but worked with the manager and took $200 off the total price to make up for it and get it fixed if I would like to. Dave was really great to work with and was one of the best car dealers I have worked with. Dale made purchasing my first car easy and set up a really easy payment plan. He laid out all my options and it worked out great and got what I wanted. I came in last Friday to get my car touched up and they were very helpful and did an awesome job making my car feel brand new. They got to my car right away and called as soon as it was done. I am very please with my first car experience. More

Bob Ford was OUTSTANDING in his professionalism and approach to selling us our new LaCrosse. He was very knowledgeable in all aspects of the car. He was simply a pleasure to do business with. Greg B approach to selling us our new LaCrosse. He was very knowledgeable in all aspects of the car. He was simply a pleasure to do business with. Greg Brown was also very helpful. My phone calls were always returned promptly and all questions or concerns handled completely. They certainly took the "pain" out of purchasing a new car. I look forward to a long relationship with Harry Brown's! More

Sales was very friendly! He worked with us to find a car that ws in my son's budget and to his liking. Once purchase was agreed upon he had car detailed etc. One item I wished I would have had was the car that ws in my son's budget and to his liking. Once purchase was agreed upon he had car detailed etc. One item I wished I would have had was the car fax on the vehicle. Forgot to ask for them when working with sales and did not offer them. Price - everyone always wants a better price :) It didn't seem that there was any negotiation but I still felt that I got a good price for the car. More

I had a wonderful experience at Harry Brown's Family Automotive when I purchased my 2006 Buick LaCrosse. I was not very serious about buying a vehicle when I saw the LaCrosse listed, but called to inqu Automotive when I purchased my 2006 Buick LaCrosse. I was not very serious about buying a vehicle when I saw the LaCrosse listed, but called to inquire about it. I spoke with Carson Hruby on the telephone. He answered all my questions and encouraged me to come to Faribault to see the car. He placed a follow-up call to me, providing me with additional information. Carson was very patient with my questions and even with my lack of enthusiasm for purchasing another vehicle. My son and I drove to Faribault to look at the car. Carson remembered eveything I told him on the phone and addressed all of my questions again. He quickly understood what I wanted and what didn't really care about in a car. He was very professional and accommodating. He had a great "soft sell" approach and I quickly decided that I would buy my next car from Carson. I left Harry Brown's that evening without making a decision. The next day, Carson called me again to see if I had any more questions. By that time, I had decided to purchase the vehicle. Since my son was driving when we first came to Harry Brown's, I was not sure if I remembered where the dealership was located. I called Carson when I was on my way to Faribault to pick up the car. He gave me directions and was standing outside the dealership waiting for me to arrive. He made me feel "important" and valued as a customer, which is certainly a sign of a good sales person. Working in sales myself, I can recognize the many traits Carson displays that make him an asset to Harry Brown's. After purchasing the vehicle, I had an issue with the remote locking mechanisms and called the dealership. I was, once again, referred to Carson. Until I purchased the LaCrosse, I have always purchased my vehicles locally in Albert Lea. After the sale was closed, I was never referred back to the saleman for any additional concerns or questions. Things were always taken care of by the service department. I was impressed that Harry Brown's sales staff follows through with the customers' problems or needs following the sale. My remote locks were taken care of quickly by Carson and the service staff at Harry Brown's. This past weekend, I was having issues with the CD player not loading. I called to check on this and was, again, transferred to Carson. He gave me some options to try and told me to call back if they didn't work. His suggestions were good and everything is okay. All in all, I would certainly return to Harry Brown's to look for another car and I would certainly recommend the dealership to my friends. Everyone I worked with there was very friendly and accommodating. Carson was probably one of the best car salemen I have ever encountered. I did not feel "pressured" in the least, but Carson's caring nature, his enthusiasm, his professionalism, his attention to details, and concern for my wants and needs, certainly went a long way in closing the sale. Thank you for everything!!!!! More