Harry Browns GM

From the time we drove on the lot we were greeted in a prompt and friendly way. We never felt pressure to buy. Every person we encountered was smiling and friendly. It was a very welcoming feeling. Overal prompt and friendly way. We never felt pressure to buy. Every person we encountered was smiling and friendly. It was a very welcoming feeling. Overall, we would recommend Harry Brown's to family and friends and will most likely return ourselves when we are looking to purchase another vehicle. Thank you all! More

I purchased a BMW from Harry Brown's and when I drove it for about a month, the brakes were loud and squeaking at every stop. I brought my car in to Harry Browns and the customer Service they gave me was s for about a month, the brakes were loud and squeaking at every stop. I brought my car in to Harry Browns and the customer Service they gave me was second to none. The parts needed to be special ordered, and since they know I am a busy person, they picked up my car from my work place, repaired the brakes and returned my car to me. The time saver meant a lot to me. Also, the fact that they took care of the problem, even thought they had initially put new brakes on the car before my purchase, was very professional and considerate. I would reccomend Harry Browns Service Department to anyone who asks me. More

I found the truck I was interested in on the internet and I found the truck I was interested in on the internet and called. I was connected to Carson, I set up a time to come in for a test drive. I met Carso I found the truck I was interested in on the internet and called. I was connected to Carson, I set up a time to come in for a test drive. I met Carson and we went for a test drive. Carson was very knowledgeable about the truck and answered all my questions. I was trading my current truck so the next step was seeing what the trade-in value was. I was a little taken back by the first offer for my truck, but everyone thinks their vehicle is worth more than it probably is. We did finally agree on a compromised price for my truck and made the deal. This process took a little longer than I would have liked, but I know some was my fault. Carson was very friendly and nice through this whole process trying to be the "middle man" in this. It was on to Heidi, who at the time was busy with another couple, so we had to wait. When we did get in there, Heidi was very nice and did her job well. I know the extended warranty is part of the process but it would be nice if it could get done another way. Everyone at the dealership, that we met or dealt with were very good and played their parts well. The two ratings lower ratings I gave, Overall Experience (3) was mainly for the length of time this all took, approx. 5 hours, and the Price, it was good, but not great. I made the deal so I'm happy with it. The truck I bought is everything I was looking for and more, possibly more options than I needed. Only time will tell if my decision to spend a little more than I was, is going to pay off. More

WE HAVEN'T BOUGHT A NEW CAR IN OVER TEN YEARS AND A LOT HAS CHANGED IN THE INDUSTRY SINCE THEN. DAVE DID A GREAT JOB BRINGING US UP TO SPEED SO OUR EXPECTATIONS COULD BE MET. THEY WORKED VERY HARD TO GE HAS CHANGED IN THE INDUSTRY SINCE THEN. DAVE DID A GREAT JOB BRINGING US UP TO SPEED SO OUR EXPECTATIONS COULD BE MET. THEY WORKED VERY HARD TO GET THE VEHICLE WITH THE OPTIONS WE DESIRED. DAVE AND DALE WERE BOTH VERY KNOWLEDABLE IN THEIR FIELDS AND EXPLAINED EVERY ASPECT WITH GREAT DETAIL AND PROFESSIONALISM. NOW IF WE COULD HIRE A TUTOR TO TEACH THESE OLD FOLKS HOW TO MAKE ALL THE BELLS AND WHISTLES WORK IT WOULD BE GREAT. NO NEED DAVE IS ON BOARD TO TAKE AS MUCH TIME AS WE NEED FROM HIM GOING FORWARD UNTIL OUR COMFORT LEVEL IS REACHED. THERE IS A REASON A DEALERSHIP LIKE THIS IS AROUND SO LONG....THEY KNOW HOW TO TREAT A CUSTOMER. More

Overall experience at Harry Brown's was very good. The individuals that I worked with were very friendly and knowledgeable. It had been years since I had purchased a vehicle and they explained the proces individuals that I worked with were very friendly and knowledgeable. It had been years since I had purchased a vehicle and they explained the process in good detail and were able to assist me in getting an excellent deal on financing. The vehicle that I purchased cost a very reasonable amount and it was so nice to have a fair price from the get go and not have to worry about awkward negotiations. You can really tell the difference between sales people at commission-based dealerships and the ones at Harry Brown's. I never felt pressured or uncomfortable. The only downfall was that it took much longer than I expected to finalize the process once I arrived at the dealership. I had completed the financing application over the phone and notified them that I would have a trade-in. Despite this, it took nearly 2.5 hours to take a brief test drive, assess my trade-in, and complete paperwork. It was late afternoon and I had a long drive ahead of me, so if I could make a suggestion, it would be to discuss the additional options available for purchase (extended warranty, loan gap coverage, zurich shield, etc.) with the customer while the trade-in evaluation is being completed, as these two took up a significant portion of time. Other than that, a very efficient and enjoyable experience. The people at Harry Brown's really set them apart, and I look forward to referring family and friends to them. I left feeling great about the purchase that I made and I am a very satisfied customer. Thank you to everyone at Harry Brown's who assisted me! Your customer service skills are exceptional! More

From start to finish, this was by far my best experience at a car dealership. I have shopped elsehwere before, and always felt pressured to buy something right away (even if it wasn't what I wanted or neede at a car dealership. I have shopped elsehwere before, and always felt pressured to buy something right away (even if it wasn't what I wanted or needed). I worked with Woody back in mid-November, and test drove a midsize truck. It wasn't the right choice for me (I was moving up from a small car, and thought that something smaller than a fullsize truck would suit my needs). When the right truck came along, I called on Woody again, and he came through in a big way. From the initial test drive to evaluating my trade-in, from working on the financing and paperwork with Heidi to coming back in for a ruick run-through of the features - Harry's came through for me, and I would gladly do business with them again! More

seen what i was interested in on web. stoped by. talked seen what i was interested in on web. stoped by. talked to Dandi and took it for a test drive. did'nt have my tradein with. made a appt. had to canc seen what i was interested in on web. stoped by. talked to Dandi and took it for a test drive. did'nt have my tradein with. made a appt. had to cancell that, made another one for late one evening, Dandi stayed in touch through all of this. they liked the trade, gave me what i asked, dale got me a great % rate, everyone stayed late to get that deal done. customer service great, employees all pleasant, everyone very accomadating and still are well after the deal is over. thank you harry brown excellant........................ More

Josh explained everything in easily understandable words. Got all service done on time and done well. Dandi seemed to be knowledgeble about the car we ended up buying. If we had questions he knew the answe Got all service done on time and done well. Dandi seemed to be knowledgeble about the car we ended up buying. If we had questions he knew the answer or found what we wanted to know. He worked with us and others to get all the discounts and program incentives we were supposed toget. More

My personal salesperson was a true professional. I really appreciated his expertise in educating me in equipmet changes since 2004, my last Impala. Each department manager took time to introduce himself & appreciated his expertise in educating me in equipmet changes since 2004, my last Impala. Each department manager took time to introduce himself & inform me of services or accessories available. It was a friendly, helpful experience each time I walked throught their door! More

The employees were helpful and pleasant. They worked with me to find the car with the features I wanted even though one was not in their inventory. The final price for the car including discount and tra with me to find the car with the features I wanted even though one was not in their inventory. The final price for the car including discount and trade-in was a figure that I thought was acceptable without the stress of haggling over price. The experience was one of the best that I have had in my lifetime of auto purchases. More