Harry Brown's Family Automotive

This was the easiest and quickest vehicle purchase I've ever had.financing options were explained and financing completed quickly.spent less than an hour and a half with test drive and filling out paperwo ever had.financing options were explained and financing completed quickly.spent less than an hour and a half with test drive and filling out paperwork .price was to good to turn down More

The whole Harry Brown experience was awesome, they really work hard to get me my Durango at a great price, very knowledgeable, very friendly and fast. work hard to get me my Durango at a great price, very knowledgeable, very friendly and fast. More

This is the 3rd vehicle we have purchased from Harry Browns, we have always had a great experience. We will be buying all our vehicles from them. Highly recommend them! Browns, we have always had a great experience. We will be buying all our vehicles from them. Highly recommend them! More

buying experience Very pleased with sales rep. He knew every thing about our jeep. We test drove a used vehicle before looking a new one. Checking the internet is what Very pleased with sales rep. He knew every thing about our jeep. We test drove a used vehicle before looking a new one. Checking the internet is what brought us to your dealership. More

Extended warranty I brought my car in for a loud exhaust. After looking at it they told me to fix the exhaust it would cost $1000. The car is five years old. I bough I brought my car in for a loud exhaust. After looking at it they told me to fix the exhaust it would cost $1000. The car is five years old. I bought it used at Harry Browns two years ago. It was "certified and inspected". I decided to purchase the "best extended warranty....bumper to bumper" to the tune of over 4000. Well, the exhaust was NOT covered under warranty because it was due to rust. On a five year old car? I put my car through a wash that cleans the under carriage in the winter. In my opinion 1 of 2 things happened here. Either it was not inspected the way I trusted it would be or Dodge uses cheap materials and refuses to stand behind their products. Either way the bumper to bumper warranty was USELESS to me even though the exhaust is between the bumpers...go figure! Anyway, I took the car to another service center and got the problem fixed for $52.01. MUCH less..... At least Harry Browns didn't charge me the service fee of $122.00 just for looking at the vehicle to find the problem and the service writer was very nervous about talking with me. I do think he felt pretty bad about having to tell me the warranty was useless. That is the only reason I gave 2 stars instead of 1. My concerns in buying this extended warranty are coming true. Take my money....don't stand behind what you sell....hope you sleep good at night..... More

Sold a truck out from under me I attempted to purchase a low miles Dodge pickup today. I contacted Harry Brown's dealership online last night and followed up with a phone call this I attempted to purchase a low miles Dodge pickup today. I contacted Harry Brown's dealership online last night and followed up with a phone call this morning. I talked with Halie and then was handed off to Sean. I offered to put down a deposit. I was told that was not necessary. He would have the car washed and the paperwork ready for me at 7 pm when my son and I would be arriving after a 4-hour drive from northern Minnesota. Just before 3 pm when we would be leaving our house, I get a call from the dealership informing me that someone would be arriving in 30 minutes to test drive the truck. I asked how that could be as I had already agreed to buy the truck and we were just leaving to come and get it. I was told that I would have to wait until after the 3 scheduled test drives scheduled for today. There was nothing scheduled when I called in earlier that morning. I spoke with two different managers who said there was nothing they could do. They said that they don't hold vehicles and it's first-come-first-served. I told him I wasn't coming to test drive the vehicle. I was coming to purchase the vehicle. He said I should have put down a deposit and a purchase agreement. I told him the sales guy said I was good. If I needed to fill out the paperwork, then send it over and I would fill it out right away and we would then hit the road. The manager declined. We went around a couple of more times with him claiming that I was coming to test drive and he wouldn't hold it. I corrected him each time saying that I was purchasing the vehicle and to get me the paperwork as necessary and I would be happy to prepay for the vehicle over the phone with a credit card or money transfer. He declined and said it would be whoever came there first and made the purchase. He asked if I wanted him to call me back if the folks test driving decided not to purchase. I told him not to bother as I didn't want to do business with someone that conducted his business in this way. He offered no solutions to a mistake made by the sales staff. I would not recommend this dealership. More

2015 Chevy 1500 I called about a 2015 check 1500 prior lease truck they had. From the woman who answered the phone to the finance officer I couldn't be more happy. I I called about a 2015 check 1500 prior lease truck they had. From the woman who answered the phone to the finance officer I couldn't be more happy. I walked in and delt with Ben and John both were more than happy to answer and all question. Even got to meet Harry Brown himself. Honest straight forward even gave me a deal on a tannou cover! When it comes time for another vehicle purchase they will be my first call. More

Great service Scott was excellent to work with! He was not pushy at all, and helped answer any questions we had! Everyone was very friendly. Would definitely recomm Scott was excellent to work with! He was not pushy at all, and helped answer any questions we had! Everyone was very friendly. Would definitely recommend to anyone! More

Great Dealership Best group of people, very pleased with the used Trailblazer we purchased. Will buy here again. Dave and Dale top notch, very family friendly ,down Best group of people, very pleased with the used Trailblazer we purchased. Will buy here again. Dave and Dale top notch, very family friendly ,down to handshake with Harry Brown. More

Inconsiderate. We made a date to come and try out a vehicle. We came from 80 miles away. We in contact the entire way. We had just left Kenyon when he called us and We made a date to come and try out a vehicle. We came from 80 miles away. We in contact the entire way. We had just left Kenyon when he called us and said he had just sold the vehicle. I have no doubt he used us as a selling tactic. This could have been you. We won't be coming back. More