Harrold Ford

I have been a customer with Harrold Ford for over 5 years and for the most part the service was supreme. Only once did I have to take it back in and the problem was quickly resolved and I was on my way. Th and for the most part the service was supreme. Only once did I have to take it back in and the problem was quickly resolved and I was on my way. The service staff is always very attentive. More

My service rep never called me back after I left a message about the 90 k service being done on my F250. He told me later that they were very busy and understaffed. The dealership should hire mor hel message about the 90 k service being done on my F250. He told me later that they were very busy and understaffed. The dealership should hire mor help if this an ongoing problem which I think it is. That’s what I was told by a salesman after one of my calls rolled over to the sales department. Also I see that my engine coolant was not refilled to at least the minimum line so now I have to try to get ahold of someone to arrange to go back and get it filled to proper level (tried today but no one answered the phone.) More

My experience was very Bad & unpleasant because it was replaced with part and at that moment that part repaired too. Labor charges were way high than the part itself. replaced with part and at that moment that part repaired too. Labor charges were way high than the part itself. More

Service technician was polite and very knowledgeable, listened to us and answered all our questions and our cmax sounds good and runs well. Great job. listened to us and answered all our questions and our cmax sounds good and runs well. Great job. More

This was an awesome experience. John Walker was our salesman and he made the entire process very simple and pleasurable! Would highly recommend John, Eric,and Collet, at this dealership👍&#12852 salesman and he made the entire process very simple and pleasurable! Would highly recommend John, Eric,and Collet, at this dealership👍😊 More

Grady was a total pleasure to work with. Explained to him why I was there and he listened to me. Previously had a 2005 Ford Expedition and whenever I had to take in for servicing it was to Harrold Ford. I NE why I was there and he listened to me. Previously had a 2005 Ford Expedition and whenever I had to take in for servicing it was to Harrold Ford. I NEVER had any complaints about the service. They have all been a great bunch of people to deal with. More

Professional, effective and efficient. Pandemic effect on delaying delivery of parts was problematic for the service department and me. Harrold Ford has and I believe will continue to be my go to Ford De on delaying delivery of parts was problematic for the service department and me. Harrold Ford has and I believe will continue to be my go to Ford Dealership for my automotive needs. More

Great scheduling experience and the maintenance service was easy and timely. The service advisor Grady was a pleasure to work with. Keep up the great customer service! was easy and timely. The service advisor Grady was a pleasure to work with. Keep up the great customer service! More

Staff friendly, efficient, and helpful. Work was done sooner and I was impressed with the cleanliness of service area. sooner and I was impressed with the cleanliness of service area. More

I am on my third Ford Fusion, and I would not think of anybody else to service it except for Chuck Higgins... He is honest, hardworking, and literally the best. I would prefer him, AND refer him to anybod anybody else to service it except for Chuck Higgins... He is honest, hardworking, and literally the best. I would prefer him, AND refer him to anybody I know... Thank You Chuck, and thank you Harrold Ford for having such wonderful people behind the counters... More