Harper Volkswagen

Steve Holmes responded to our telephone contact as we wanted to purchase a diesel car. My wife checked on line and found Harper was our nearest dealer for VW's. When we came in and met Steve he was very wanted to purchase a diesel car. My wife checked on line and found Harper was our nearest dealer for VW's. When we came in and met Steve he was very cordial and showed us various models in which we could choose. When we decided on the 2012 Jetta he gave us all the details and checked on available of various colors. Since we were from out of town we wanted to get a vehicle on our next visit a week later. We had some questions after we returned home and he responded with answers to our phone calls. He arranged the financing and had everything ready when we returned a week later. He did everything we asked for and even to this day has followed up to make sure we were pleased with the car and the service. I can truely say that after two car payments have been made and about 5,000 miles of driving I'm still very happy with our selection. J. Edwin Litman More

Andy is always friendly and responsive. He is very knowledgeable about my vehicle (Passat) and offers recommendations in a way that I know what he says is in my best interest. He also keeps me up on knowledgeable about my vehicle (Passat) and offers recommendations in a way that I know what he says is in my best interest. He also keeps me up on new vehicle information in a way that always makes me want to purchase my next car from Volkswagon. I always refer all my friends and family to this dealership because of the service department and how they have treated me after the sale. I am a widow who depends on honesty and truthfulness in what I am told by Andy. In my opinion the service department, and Andy, are number one in Knoxville, Tennessee. More

I had an excellent experience with Harper Volkswagen. Tom Rannells worked diligently to find the 2012 Beetle I wanted. He called me the day the first batch of Beetles arrived on the truck so I could come see Rannells worked diligently to find the 2012 Beetle I wanted. He called me the day the first batch of Beetles arrived on the truck so I could come see them. I ordered mine that day. Because of length of production time, possible 3+ months, Tom also checked with me often to see if I might be interested in a different color than what I ordered. Harper happened to make a dealer trade for a 2012 Beetle the same color as I ordered, only shy of one of the options I wanted. I fell in love with it when I saw it and went ahead and made my purchase. I worked with Chris Womac during the finance process. Chris was very kind and was very helpful and well informed. He answered all my questions and concerns without delay. I would Highly recommend Harper Volkswagen. More

I bought my mother a car and Steve made her feel like she was very special. This is the third car we bought from Harper's and they have been nothing but the best. Steve is a class act. was very special. This is the third car we bought from Harper's and they have been nothing but the best. Steve is a class act. More

We had a very positive experience with Harper Volkswagen. Adam Fletcher was superb - very courteous and even came in on his day off so that we could test the drive the vehicle we eventually purchased. Ever Adam Fletcher was superb - very courteous and even came in on his day off so that we could test the drive the vehicle we eventually purchased. Every aspect of this transaction was 'no hassle' and 'no gimmicks' like we have experienced at other dealerships in the area. I would highly recommend Harper and Adam to any of my friends. This is the best experience we have had at an auto dealership and others could take lessons in customer service from the folks at Harper! More

Steve Holmes was very friendly and knowledgeable about the cars. He made us feel comfortable and important while we were there. After we bought a car from him, he took the time to show us how to us the na the cars. He made us feel comfortable and important while we were there. After we bought a car from him, he took the time to show us how to us the navigation unit and if we need to come back for help he would take the time with us. More

I had some repair work done on my car at Harper Volkswagen and everything was done in a timely and efficient manner. Andy Maxey was very helpful and friendly. I would recommend Harper to others. Volkswagen and everything was done in a timely and efficient manner. Andy Maxey was very helpful and friendly. I would recommend Harper to others. More

I knew exactly what I was looking for and Mr. Holmes helped me track the vehicle down quickly. He was very helpful in addressing all of my concerns during the buying process, and has since shown a genui helped me track the vehicle down quickly. He was very helpful in addressing all of my concerns during the buying process, and has since shown a genuine interest in my satisfaction with the new car. Thanks again, Steve! -Mike B. More

On a trip from South Carolina to Illinois I experienced car trouble and had to be towed to the nearest VW dealer. I was there less than an hour when I was told it would take a days to repair my car. The car trouble and had to be towed to the nearest VW dealer. I was there less than an hour when I was told it would take a days to repair my car. The dealer put me in a loaner and only asked that I return it with the same amount of gas. The service was wonderful and my service technician, Steve Nicole, was wonderful as well. He treated my with consideration and respect. Since I am a woman and was traveling alone this was important and took a lot of the fear I was feeling away. We have owned a Jetta since 2001 and have been to many dealers. None of them have been as friendly or accommodating as Harper. I would highly recommend Harper and truly wish we lived closer so we could use them for further service. More

It was a real pleasure working with Adam Fletcher. He was very patient and knowledgeable. He helped me make this purchase a surprise for my wife. He facilitated the whole experience in a manner that I was very patient and knowledgeable. He helped me make this purchase a surprise for my wife. He facilitated the whole experience in a manner that I appreciated and I did not have to go through the "hard sell". More