Harper Volkswagen

Unbelievable bad experience!!!!! We dropped my husband's CC this morning to be checked for a noise in the tires. Next thing I get a voicemail from GEICO saying that they were going t We dropped my husband's CC this morning to be checked for a noise in the tires. Next thing I get a voicemail from GEICO saying that they were going to take care of the damage reported and gave a claim# and a phone # we need to call. Next thing, I call Harper and Mr. Maxey, whose name was on the claim, tells me a customer backed up and hit the car, but do not worry I already called the insurance company of the other client and you just need to call Geico and they will take care of it and maybe they will even give you a car while yours is repaired. Excuse me!!!!!! This is not the kind of service we have received in the past from Harper and surely not what we are expecting. We left this morning a CC Passat in mint condition, and not only you did not resolved the problem I brought it for, but now you are giving me back a wrecked car, a claim # and a phone number to go and solve a problem I didn't have this morning and certainly I didn't look for. Unfortunately this is the only VW dealer in Knoxville. We really expect Harper to provide a better customer service. Thank you Mr. Harper for your intervention. Mr. Blair has been very kind and helpful. Our car was taken to the collision center and we got a loaner car while ours is being repaired. Finally, we got the customer service that has always distinguished Harper from all other car dealers. More

Great Experience with Harper VW I recently purchased a 2011 Jetta from Harper VW with the help of Mark Hammock. He was very personable and he genuinely wanted the best fit for me. He I recently purchased a 2011 Jetta from Harper VW with the help of Mark Hammock. He was very personable and he genuinely wanted the best fit for me. He has great knowledge on all vehicles and is very honest about the make of each car. I am extremely pleased with my car and would recommend Mark to anyone who is doing business at Harper VW! More

Hammock @ Harper Hooked me up! Mark helped us get into a great car for a great price, Made our trade-in easy, and facilitated an unfortunate repair less than 10 days after purchase! Mark helped us get into a great car for a great price, Made our trade-in easy, and facilitated an unfortunate repair less than 10 days after purchase! Great service from start to finish, and then some. More

Did not have to work as hard as they did I have been extremely impressed with our experience with Harper VW. They took our less then great situation and made it great! I would recommend Harp I have been extremely impressed with our experience with Harper VW. They took our less then great situation and made it great! I would recommend Harper VW and Kimo to anyone looking to purchase a car. You will not find better Customer Service anywhere! More

Concise and Professional Excellent experience. The dealer learned what we wanted and found the car, even though it had to be shipped here from out of state. He worked with us Excellent experience. The dealer learned what we wanted and found the car, even though it had to be shipped here from out of state. He worked with us on price to some extent, though we expected to pay about what we did. Friendly and earnest. I would recommend. More

Great Buying Experience I have been looking at new and used cars to purchase for over a year and found a good price online through Harper Volkswagen. Kimo contacted me almost I have been looking at new and used cars to purchase for over a year and found a good price online through Harper Volkswagen. Kimo contacted me almost immediately and was extremely informative, friendly, yet not pushy. He answered all my questions and worked with me to test drive the car. After the test drive i wanted to discuss the car with my wife and felt no pressure to buy "right now". I feel like Harper and Kimo gave me enough room to make a decision and not rush me. The purchase process was easy and painless with their online pre-approval financing(saved a lot of time). Thanks Harper for considering your customer's needs and personalities. More

Great Car buying experience As always a great no pressure buying experience at Harpers with Kimo. He did a fantastic job going over car options and reviewing my new Jetta's feat As always a great no pressure buying experience at Harpers with Kimo. He did a fantastic job going over car options and reviewing my new Jetta's features. More

Positive Buying Experience We really enjoyed working with Kimo at Harper VW. Kimo is very knowledgeable about the VW lineup and is easy to work with. The entire staff at Harper We really enjoyed working with Kimo at Harper VW. Kimo is very knowledgeable about the VW lineup and is easy to work with. The entire staff at Harper VW is extremely friendly and welcoming. My next new car purchase will definitely be with Kimo at Harper. More

A Great Buying Experience This was the second car we have purchased from Harper Volkswagen in the last 2 years and I really enjoy working with this dealership. They have alway This was the second car we have purchased from Harper Volkswagen in the last 2 years and I really enjoy working with this dealership. They have always been honest with me in regards to my purchase and have been willing to bend over backwards to meet my needs. Their service department is also top notch and anyone wishing to own a Volkswagen only need to walk through their doors. You will never have to go anywhere else. More

Harper VW in Knoxville...best car buying experience EVER!!! Kimo has to the best car salesman I have ever worked with....I have bought many cars in my time, no one compares to him. Such a fun place...when a sa Kimo has to the best car salesman I have ever worked with....I have bought many cars in my time, no one compares to him. Such a fun place...when a sale is made you get to "bang the gong" while that song plays in the background...hilarious!! Cliff in Finance made the process very smooth...took about 15 minutes and we were on our way with our car. We bought a 2012 Jetta Diesel and Kimo took his time with us, went over pros and cons of new vs. used cars. Such a fun guy to work with!! More