Harper Volkswagen

Excellent service from Steve Nicole. As typical, Steve provided excellent service when I called at the last minute to get my daughter's car serviced and back in the road. As typical, Steve provided excellent service when I called at the last minute to get my daughter's car serviced and back in the road. More

Excellent experience every time I have brought cars in for maintenance many times and have always had a great experience. Just leased a new car last weekend and had an equally great I have brought cars in for maintenance many times and have always had a great experience. Just leased a new car last weekend and had an equally great experience. David Fish and Rick Boring were very helpful and professional. My wife and I had out grumpy 1 year old with us and they got us in and out fast. I would definitely recommend Harper VW to anyone. More

Great Experience With Harper VW We just bought our 2015 VW Passat at Harper VW and couldn't be happier with the deal. I applied for financing online and received an overnight approva We just bought our 2015 VW Passat at Harper VW and couldn't be happier with the deal. I applied for financing online and received an overnight approval with a great interest rate and a $2000 manufacture incentive. Phillip Carr contacted me via email the next day, we discussed my needs, and I selected a model to look at. Over the next week he and Salesman Aaron Teasley maintained contact with me and worked out the particulars of the deal. After a nice test drive, we returned to the dealer, Shannon Harper introduced himself and thanked me for my business. Free refreshments were available for us and there is a nice play room to keep the little ones occupied. The place could not have been cleaner or more well kept, not a cluttered desk or mess in sight. A few minutes after I spoke with Shannon, my papers were ready to sign and I was nearly done. Finance Director Cliff Cunningham closed the deal and went over some dealer add-one with me. I declined the add-ons and no pressure was ever made to buy them, just a simple presentation lasting a few minutes, and no further sales attempt after my initial declination. All the numbers matched my pre-negotiated price and there were no hidden fees or markups, the financing I was told I qualified for was what I got and my payment was dead on with Phillip's quote from an earlier phone conversation; this couldn't have been a more hassle free transaction. The closing session lasted less than ten minutes and there was no grilling or hard sales pitches made, I signed a couple of lines and was ready to drive out in minutes! All in all, we are thrilled with our purchase and will buy at Harper again. The only thing that could have made this better was if they brought the car to me and I didn't have to drive the 75 miles or so to get there from Crossville. Then again, going to the dealer is an experience in itself... They have some neat classic VWs on display and we got to ring the gong when we bought the car, our son and nephew had a great time with that! And don't forget the t-shirts, we were given some nice Harper/Volkswagen shirts to proudly wear and let people know about our experience. I'd give them a 10 if I could, thanks Harper VW! More

Excellent Dealership This was my second purchase from Harper Volkswagen with excellent customer service, thorough walk through of the new car, and expedited finance servic This was my second purchase from Harper Volkswagen with excellent customer service, thorough walk through of the new car, and expedited finance services. Steve Holmes is a great customer driven salesman!! More

Amazing This is my third purchase from Harper VW and let me tell u that this is not your typical dealership. No joking, no games just quick and fast busines This is my third purchase from Harper VW and let me tell u that this is not your typical dealership. No joking, no games just quick and fast business. Totally honest people and it'd amazing how fast u can sign and drive. Will be back for my 4th ones very soon! More

Outstanding buying experience Went to test drive a Jetta TDI, walked out 30 minutes later with one of my own. I can't say enough good things about the entire Harper family. JR was Went to test drive a Jetta TDI, walked out 30 minutes later with one of my own. I can't say enough good things about the entire Harper family. JR was knowledgeable about every detail of the car and found one that fit my budget perfectly. Rick in financing found me a great rate for my credit score and even called me two days later because he found an even better interest rate for me. I would highly recommend Harper and will buy from them again. More

Best ever experience This Dealership has it. Down to earth sales people. I cannot say it enough about how the car buying experience is with Harper VW. From the moment w This Dealership has it. Down to earth sales people. I cannot say it enough about how the car buying experience is with Harper VW. From the moment we walked thru to door, until we walked out, we felt like we were home. If you are not satisfied, take a look in the mirror and give them a second shot. We are on car #3, and I could not be happier. I will not go back to any other brand of car. Steve did a great job and of course we will be back when the current car, I have dies. More

Fair and courteous employees I feel that the purchase price was fair and the process was handled with professionalism by all involved. All of the employees I have had contact wit I feel that the purchase price was fair and the process was handled with professionalism by all involved. All of the employees I have had contact with have been very courteous and friendly. Every time I bring my vehicle in for service, the staff remember me and treat me with respect. No only would I recommend this dealership to others, but I have done so many times since purchasing my vehicle. I will definitely make them my first stop should I be in the market for another vehicle in the future. More

Between a rock and a hard spot Haven't yet made third payment on a falsely represented VW Sportswagen TDI. Dealers are under the gun as well as customers, but Harper is doing thei Haven't yet made third payment on a falsely represented VW Sportswagen TDI. Dealers are under the gun as well as customers, but Harper is doing their best to help disappointed owners. Both the sales department and Shannon Harper have patiently listened to my issues and are endeavoring to rectify this dilemma. I appreciate the attention I've received and can endorse the dealership for future business. More

Efficient. 2010 clean diesel fuel filter replaced after a diagnostic check. MPG had dropped significantly. Believe once you get over 68 mph the fuel efficiency 2010 clean diesel fuel filter replaced after a diagnostic check. MPG had dropped significantly. Believe once you get over 68 mph the fuel efficiency goes "in the tank". More