Harper Volkswagen

Best service department i ever dealt with Jarred took care of my problem immediately so I didn't need to come back I was extremely happy. I would definitely recommend this dealership to everyo Jarred took care of my problem immediately so I didn't need to come back I was extremely happy. I would definitely recommend this dealership to everyone. More

2019 Tiguan Great experience, very nice people to work with, easy process, seemed like they really cared about me and wanted me to get the best deal possible. Unl Great experience, very nice people to work with, easy process, seemed like they really cared about me and wanted me to get the best deal possible. Unlike most sales people, who only want to make a sale, Chris and the others wanted to help me get what I wanted to be happy. More

Recall Repair I called to schedule a recall repair and was given a time and day for the repairs. I stated that I was from out of town and would have to stay in town I called to schedule a recall repair and was given a time and day for the repairs. I stated that I was from out of town and would have to stay in town until the repairs were completed and was told the repairs would take about 2 hours to complete. We drive two cars to Knoxville, dropped the car off and stayed away from the dealership for 2 - 1/2 hours. When we returned we were told the repairs had not been made yet - they just started and it would be another 2+ hours. We ended up wasting a whole day for a two hour repair. When they scheduled me a time I believed they would have the repairs completed during that time period - not whenever they got around to it. I will think twice before I get any work done at that dealership again and then probably won't! More

Professional Thorough, professional and timely in all the experiences I have had in the past 2+ years. Chris, my consultant has always been helpful and most impor Thorough, professional and timely in all the experiences I have had in the past 2+ years. Chris, my consultant has always been helpful and most importantly, truthful. More

Someone Listened! Previously when I went car shopping the majority of dealers/salesmen did not listen to what I was looking for in a vehicle. Mostly it was just what t Previously when I went car shopping the majority of dealers/salesmen did not listen to what I was looking for in a vehicle. Mostly it was just what they wanted to sell me off the lot or they would price obtaining my desired car out of reach because they had to search and get it shipped to them. I found what I wanted at Harper Volkswagen! Thank you! More

Outstanding. Exceptional Stephen Nicole did a fantastic job making the necessary repairs to my VW GTI! He was truthful, professional, & exceptional in communicating with me. Stephen Nicole did a fantastic job making the necessary repairs to my VW GTI! He was truthful, professional, & exceptional in communicating with me. I would highly recommend Harper VW & Stephen! More

Great service Everyone was great. Friendly and professional. Did the work that had to be done and check if something else needed attention. Will definitely come bac Everyone was great. Friendly and professional. Did the work that had to be done and check if something else needed attention. Will definitely come back. More

Best car buying experience ever!!!! Steve Holmes is the best salesman I’ve had, he’s not pushy and I truly felt he had mine and my family best interests first. Rick made the loan process Steve Holmes is the best salesman I’ve had, he’s not pushy and I truly felt he had mine and my family best interests first. Rick made the loan process simple and he wasn’t overbearing about the different types of warranties, he simply let us know what each one was and how they could benefit us and allowed us to take our time and answered any questions we had. More

2006 VW Beetle ❤️ Excellent service department. Super helpful and friendly guys. Only place my Lady Bug ever goes. I have places closer, but it is worth the drive. Excellent service department. Super helpful and friendly guys. Only place my Lady Bug ever goes. I have places closer, but it is worth the drive. More

Twice as Nice! Recently, we had our CC and Toureg serviced at HarperVW. Steve and Chris did a great job coordinating the appointments and communicating details along Recently, we had our CC and Toureg serviced at HarperVW. Steve and Chris did a great job coordinating the appointments and communicating details along the way. They were both very professional as well. We appreciate both of our front of the house service coordinators and the technicians in the back of the house, who do great work! More