Harper Volkswagen

Help with a difficult problem. We have a 2018 Atlas SE 4motion. We really enjoy the car! We have electronic issues with the memory and navigation systems. Harper has been great to w We have a 2018 Atlas SE 4motion. We really enjoy the car! We have electronic issues with the memory and navigation systems. Harper has been great to work with. They understand the issues but unfortunately they are difficult to find and diagnose since they come and go at various times. The service department is outstanding! You will not find better people who are willing, more than capable and will do everything within their power to ensure your problem is resolved. We highly recommend Harper. More

Best VW Service = Happy cutomer I think the service department is tops in their field. I am always confident in the approach of the staff, and follow through. They make me feel as if I think the service department is tops in their field. I am always confident in the approach of the staff, and follow through. They make me feel as if they understand my desire to maintain my Passat to its fullest potential. I never have any up sale pressure for unneeded services. Only consultations on maintaining the longevity of my car. Always a great experience, Jarred treats me like an old friend, with a sincere approach to how I want my car taken care of and maintained, not just another appointment, or vehicle. I am a very Happy customer, and will probably end up buying my wife's next car at Harper, because of the impact of the service department, and Jarred. More

EOS repair They got it right in and completed with in a couple of days. Might be because it’s a German vehicle but I thought it was a little pricey. Hard to find They got it right in and completed with in a couple of days. Might be because it’s a German vehicle but I thought it was a little pricey. Hard to find anyone who wants to work on them. Super nice guys and friendly. More

Purchase Purchased a Beetle which I am very happy with. Neil made the process easy. Neil knows is product. Harper is a great place to purchase your next vehicl Purchased a Beetle which I am very happy with. Neil made the process easy. Neil knows is product. Harper is a great place to purchase your next vehicle! More

Harper Auto Square I have been going to Harpers for almost 25 years. Since day one they have treated me with top notch service. 5 years ago I lost my mind and bought a S I have been going to Harpers for almost 25 years. Since day one they have treated me with top notch service. 5 years ago I lost my mind and bought a SUV outside of Harpers. It did not take a few days to see that the service was not the same and I was forgotten. In May I decide to go check out a few SUV at Harper Volkswagen. It was like I was never gone they were Respectable, Understanding and smart! They got me out of my old car and in a beautiful pre owned with Harper Care! I was so happy with there service I bought a second car latter that month for my wife. I would never recommend going anywhere else. Thank God for Harper Volkswagen! More

Several Issues Remain We have been loyal customers of Harper for many years with no problems. BUT, we now have several. We have a meeting with the salesman and sales man We have been loyal customers of Harper for many years with no problems. BUT, we now have several. We have a meeting with the salesman and sales manager Monday 6/10/19 at 10:00 a.m. to attempt resolution of several problems regarding our recent purchase of a 2018 Passat R Line, which we have fully paid for, but are having problems getting them to do what they promised. More

Excellent 1st service for my 2019 Jetta Very prompt & courteous service at Harpers. The rep, Jerratt Christian explained to me very well the items covered by the maintenance & the car was Very prompt & courteous service at Harpers. The rep, Jerratt Christian explained to me very well the items covered by the maintenance & the car was completed promptly. The car was washed where it looked like new when I picked it up. More

Awesome service experience Can’t speak highly enough of the service I received when I took my car in for service. I had Chris Ramsey for my service person and he was excellent t Can’t speak highly enough of the service I received when I took my car in for service. I had Chris Ramsey for my service person and he was excellent through the whole process. When I went to pick up the car after it was fixed had a minor xxxx up and Chris did everything he could to make the situation better and stress free. Got my car back with no hiccups and the service technicians and Chris got it back to running! Thank you to them and making my experience stress free! More

Great Service! One complaint! This time I had a great experience. Jarred was very helpful. Everything went smooth as it should. Only complaint is the way my car is always returned This time I had a great experience. Jarred was very helpful. Everything went smooth as it should. Only complaint is the way my car is always returned after the wash. My car is white with light tan interior. Every time I get my car back I have black boot marks on the door trim. Black marks on the doors and seats. I mean it’s everywhere. So I have to go home and spend 30 minutes scrubbing it down. The floor mats are black of course. But they’ve even gotten the black marks on my carpet. And it will not come out. Cars have to get serviced.... but they shouldn’t leave in that kind of condition. This time I pointed it out to Jarred. He apologized and cleaned it for me. Other than that this visit was great. More

Smooth purchase This is the 3rd VW we buy from Harper. We have always been happy with our purchases. Steve Holmes has been our car sales person all 3 times and he ha This is the 3rd VW we buy from Harper. We have always been happy with our purchases. Steve Holmes has been our car sales person all 3 times and he has been wonderful. Everything is stated up front, no surprises or hidden deal. Steve helps you find the car you need and stays in touch with you if anything changes. Deadlines and promises are kept. I have dealt with other car dealers at other auto makers, but at Harper I always had the smoothest experience. All 3 times, I drove away with my new car completely satisfied. More