Harper Volkswagen

Excellent customer service On a very busy Saturday morning, my headlamp was returned to working order in less than 30 minutes! Total wait time! Special thanks to Jarred for goi On a very busy Saturday morning, my headlamp was returned to working order in less than 30 minutes! Total wait time! Special thanks to Jarred for going above and beyond for customer satisfaction 😁 More

Great trade I was given fair value for my trade in, and my salesman, Trever, made the whole buying experience a pleasure. I will recommend Harper VW to anyone who I was given fair value for my trade in, and my salesman, Trever, made the whole buying experience a pleasure. I will recommend Harper VW to anyone who asks. More

Customer Care Excellent customer care in the sales department - I purchased three vehicles from Harpers. Also outstanding customer care in the service department. Excellent customer care in the sales department - I purchased three vehicles from Harpers. Also outstanding customer care in the service department. The location of the dealership is convenient from almost anywhere. Only once did I have an appointment with Chris when he was not at his desk and had to be paged. More

Great service and friendly staff I was served promptly by a very professional staff. I am always treated like a valued customer. I like the new rewards program! I am impressed with H I was served promptly by a very professional staff. I am always treated like a valued customer. I like the new rewards program! I am impressed with Harper. More

Oil change It took two & a half hrs cause they said was pulled away from my car. They also did not go over a check list like the Chattanooga dealership does It took two & a half hrs cause they said was pulled away from my car. They also did not go over a check list like the Chattanooga dealership does More

Jared and Steve are the best ! Harper vw is fortunate to have great service support in Jared and Steve. They are professional and keep you informed of the progress. Get you in and Harper vw is fortunate to have great service support in Jared and Steve. They are professional and keep you informed of the progress. Get you in and out as quickly as possible. More

Servicing my 2012 VW Beetle I was greeted promptly by the service Department and scheduled the next day! Couldn’t ask for better assistance or a knowledgeable staff for my servic I was greeted promptly by the service Department and scheduled the next day! Couldn’t ask for better assistance or a knowledgeable staff for my service needs! Thank you Harper VW More

Not a happy customer Not happy at all with VW. I bought my TDI last fall and complained about the poor milage (32 - 34 mpg) and was told it was in the parameters of expect Not happy at all with VW. I bought my TDI last fall and complained about the poor milage (32 - 34 mpg) and was told it was in the parameters of expected milage. Everyone I talked with who owned it before the "fix" got well into the 45-50 range and VW stated it would barely affect milage after the "fix". Occasionally there was a "coil light" on when cold and an "engine" signal briefly at times. When I went to Harpers with my concerns they said it was normal and would charge me a $99 diagnostic fee and not within TDI warranty. This year I finally called VW customer care and they said to take it in. The service consultants Andy Maxey and Chris Ramsey again tried to discourage me from getting it diagnosed saying it would not be covered work even though another shop ran the diagnostic for free and showed multiple "turbo boost" errors. They said the dash light had to on at the time it was brought in. What? The diagnostic was done and I was told the "throttle control" was way off and after they had a long conversation with VW headquarters they would repair it. Im sure if I had not started a case with VW customer care I would have been charged the full amount. My questions are this. 1. Why did the OBD computer NOT pick up a huge malfunction of the throttle control and display on dash? 2. Although milage is better (have not used a full tank yet) it is still no where near common levels. Why? 3. Why did I have to fight so hard to get it fixed? 4. The Harper VW service consultants blamed VW main for the "confusion" over warranty. Is this true? How can I ever trust this dealer, or is it really VW that I can not trust? I had intended to keep this car for a long time as it had ALL the service records done on time, only 88k miles, and obviously well cared for cosmetically and garaged as paint is excellent. However, I will probably sell it and will be my last VW I or my family and friends will ever own unless these issues are resolved. Thank you for your time. Sincerely, Jonathan Sielken More

Sales and clear coating application Sales person was great. Very personal, knowledgeable, friendly. He was NOT pushy, which I greatly appreciated. Service dept was very good, too. Profe Sales person was great. Very personal, knowledgeable, friendly. He was NOT pushy, which I greatly appreciated. Service dept was very good, too. Professional, courteous, efficient. Car is just beautiful. More

Warranty repair Chris was very informative and great communication Car has some warranty work needed fixed these guys took care of the problem in a timely fashion ve Chris was very informative and great communication Car has some warranty work needed fixed these guys took care of the problem in a timely fashion very happy with their work Overall look of the dealership was very clean And inviting More