Harper Volkswagen
Knoxville, TN
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Atlas Software recall They were very flexible and patient in rescheduling a time to come in, were very friendly and patient in answering my questions, did the work more qui They were very flexible and patient in rescheduling a time to come in, were very friendly and patient in answering my questions, did the work more quickly than anticipated and made me comfortable while I waited. More
Service was great...but I was highly disappointed that none of the employees were wearing masks!! Very disappointed in this especially during this time of crisis. none of the employees were wearing masks!! Very disappointed in this especially during this time of crisis. More
I tell folks all the time that I have been with Harper(almost 18 years now!) Volkswagen for many years now and would NOT go anywhere else!! I even talked my husband to coming over to VW!! And, he t Harper(almost 18 years now!) Volkswagen for many years now and would NOT go anywhere else!! I even talked my husband to coming over to VW!! And, he truly loves his 2013 Tiguan! My guys @ Harper helped me locate and put on some sweet 19” wheels on my new 2019 Bug this past Wednesday & it’s like going to extended family every time I’m there-I always feel SO at home! They treat me like I’m family! If anyone ever says they’ve had a bad experience at Harper-it’s on them:they’re going to be the cause of it(whether impatient, grumpy, or whatever the issue!!) I’ve always had the best relationship with everyone there! I look forward to many more years with them! And, my “new” wheels look fantastic on the car!!! More
Our recent car buying experience was superb at Harper Volkswagen!!! We will recommend this dealership to all comers. We do not respond well to pressure and we never felt any. All parties were informative Volkswagen!!! We will recommend this dealership to all comers. We do not respond well to pressure and we never felt any. All parties were informative, attentive, very helpful, and personable. I wanted to be absolutely sure about function, comfort, mileage per gallon, and price. The Harper team was patient and thorough in guiding me to a decision. When I was comfortable with the team, my husband got involved and all parties worked patiently to satisfy all his concerns also. Our salesman Steve, was the best! Natalie and David Broyles More
Service A+ service each time my car is service. Friendly and helpful staff. Showroom is spotless. Means even more these days! Thank you for making it such A+ service each time my car is service. Friendly and helpful staff. Showroom is spotless. Means even more these days! Thank you for making it such a pleasant experience. More
Would recommend only on things you know about what to expect done. Seems like every time there's a new thing they want to charge you for and nothing to back up there reason why. expect done. Seems like every time there's a new thing they want to charge you for and nothing to back up there reason why. More
The Atlas was our fourth purchase of a VW from Harper Volkswagen. Our experience has been nothing but superb from the purchase, financing and the service of our VW. Volkswagen. Our experience has been nothing but superb from the purchase, financing and the service of our VW. More
Harper VW customers for life! We are customers for life! Just bought our 7th car from Harper VW - the entire experience only gets better and easier every time. Andy worked with us We are customers for life! Just bought our 7th car from Harper VW - the entire experience only gets better and easier every time. Andy worked with us to help find exactly what we needed — we knew we could count on him to be totally straightforward, with zero pressure. It's great to know you have a partner in the process. And we always appreciate the friendly attention from every member of the sales and service staff every time we're at the dealership, whether for regular service or car-shopping again. I've recommended Harper to friends and family for going on 20 years and continue to do so! More
I really appreciated their great customer service, to me that is one of the two most important traits to have in a company! The second trait would be convenience. They did an awesome job at both! Thank you! that is one of the two most important traits to have in a company! The second trait would be convenience. They did an awesome job at both! Thank you! More