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Customer Service Extraordinaire Came in unannounced on a cold and windy day. Peter met me on the lot and was able to help me get answers to questions about a pre-owned Fiat they had Came in unannounced on a cold and windy day. Peter met me on the lot and was able to help me get answers to questions about a pre-owned Fiat they had for sale. After being able to test drive it on my own and without pressure, I bought the car. I got a great deal on the purchase, and a fair trade for my older car. Financing was arranged on the spot, I was given a full tour of the operation of the interior, and soon I was headed home. I came up with some questions over the weekend, and lo and behold, the manager and staff answered my emails on their day off. I was made comfortable with my decision without pressure. Thank you, Harper Fiat, for making my purchase an excellent customer service experience. More

Top of the line experts. If you are looking for professional service department this is the place. I drive over an hour to have my Fiats worked on here instead of across town. If you are looking for professional service department this is the place. I drive over an hour to have my Fiats worked on here instead of across town. More

Excellent Experience I stopped by Harper Fiat one day...just to look at some of the used and new cars. I really wasn't totally sure that I was ready to trade. After spea I stopped by Harper Fiat one day...just to look at some of the used and new cars. I really wasn't totally sure that I was ready to trade. After speaking with the sales associate, Nicole Phillips, I felt very comfortable with looking seriously and asking questions. Nicole was so friendly and personable. She was also very knowledgeable and professional. I felt comfortable asking all the questions, not only about the car, but also about my financing options. After Nicole worked diligently to get the deal completed in a very timely manner, she took me in to the office of Kenny Smith to complete the financing. He was also very friendly and professional. I drove away in a very shiny and well detailed used vehicle and am really enjoying driving it. I have only good things to say about my experience at Harper Fiat. I would most definitely go back to Harper Fiat to these two individuals to do business again in the future. I would also recommend this dealership to friends and family. Keep up the good work and the excellent employees. Vicki S. Hollingsworth More

Great Experience at Harper Fiat I worked with Nicole when I traded in my Lexus for an Audi Q5. It's very hard to find a car salesperson who is as genuine as I found Nicole. She made I worked with Nicole when I traded in my Lexus for an Audi Q5. It's very hard to find a car salesperson who is as genuine as I found Nicole. She made my experience extremely easy and enjoyable. She truly had my best interest at heart. I would recommend not only Nicole to anyone who is searching for a new car but Harper Fiat in general because it doesn't get much better. More

I bought my 2014 FIAT 500L Trekking from Harper FIAT last fall. A good friend is a big FIAT fan and turned me on to the brand. At FIAT Club America's annual FIAT Freakout event last summer, I had the opportu fall. A good friend is a big FIAT fan and turned me on to the brand. At FIAT Club America's annual FIAT Freakout event last summer, I had the opportunity to meet and hear a presentation by Fabrizio Vacca, interior designer of the 500L, who travelled to the show from Italy. I was impressed with the presentation and, after checking out a model up-close, decided this would be my next car. Back in Knoxville, I got in touch with the folks at Harper. I had found the precise model and color online with the specific package of extras I wanted. At that time, supplies were limited and were delivering to FIAT Studios in small batches. The staff at Harper took down my specs and immediately set out to find my car. Nick Orr was my salesman, and he did an extraordinary job of checking other dealerships in trying to secure my Trekking. Finally, about three months later, after much perseverance on Nick's part, he called with the good news. He had my car. The time that had passed only built up my anticipation. The process was quick and smooth. Kenny Smith arranged everything with my credit union, and I was soon on the road just in time for a Tail of the Dragon drive with a group of fellow FIAT enthusiasts. Everyone at Harper FIAT has been absolutely great to work with. They show a true passion for the cars they're selling and often even host gatherings of FIAT enthusiasts. Nick was a huge help in finding my car, of course, but I also appreciated that he respected what I wanted and never tried to push anything else on me. He genuinely gives car salesmen a good name. Channa Smith was also involved with the process and constantly made sure that everything was on track. This was far and away my best car-buying experience ever. I love my 500L and have had some cool automotive adventures in it already. I recommend Harper FIAT (as well as their family of dealerships) and the FIAT brand without hesitation. I'm looking forward to many years of awesome drives in my 500L and a great relationship with my friends at Harper FIAT. More

They did a great job. There was no high pressure sales very relaxed atmosphere very friendly. I will be a customer for life. I believe in loyalty. Thanks Harper family very relaxed atmosphere very friendly. I will be a customer for life. I believe in loyalty. Thanks Harper family More

I had a great experience with Harper Fiat in Knoxville, TN. The salesman, Nick Orr, was very knowledgeable and was able to explain the features, warranty, etc. thoroughly. I found the car online, so our TN. The salesman, Nick Orr, was very knowledgeable and was able to explain the features, warranty, etc. thoroughly. I found the car online, so our correspondence was phone and e-mail. The communication was good, phone calls were accepted then or a call back was within a reasonable amount of time. The same with e-mail. When I got to Harper, I felt comfortable and not pressured into buying the car even though Nick had put a lot of time in getting information and answering questions. The finance man, Kenny Smith, was thorough and organized. The figures were there. Simple math. I’ve been to other dealerships and they do the “figuring sheet” that has all the numbers with arrows pointing to this and that and lines marked through amounts. Harper didn’t do that. I can’t review the quality of work because I haven’t needed a repair. I bought a 2013 Fiat Lounge with leather, appearance package, all the bells and whistles. I feel that I got a great deal on the car. I looked at dealership websites in a 300 miles radius of my area and could not find a better deal. I recommend Harper Fiat in Knoxville, TN. More

I have never had such a positive experience with ANY car dealership in my life. Angela was very helpful and so nice to work with. We felt at home and welcomed even though we drove onto the lot about 30 minu dealership in my life. Angela was very helpful and so nice to work with. We felt at home and welcomed even though we drove onto the lot about 30 minutes before they closed for the day. Kenny made our financing very easy and we received a very good deal on the pre-owned car we purchased. Channa was so personable and even welcomed my dog in! I would definitely recommend Harper Fiat to anyone looking for a new or pre-owned car. The best team ever. They really care about you and want you to have a positive experience. Jamie & Corey More

A Harper customer always has a straight line to the boss A Harper customer always has a straight line to the boss and that, in the end, is what makes a superior experience. Everyone is special in any Harper A Harper customer always has a straight line to the boss and that, in the end, is what makes a superior experience. Everyone is special in any Harper dealership. They simply cannot be faulted. I dont know what else to say... More