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Harper Acura
Knoxville, TN
872 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:30 PM
Tuesday 8:30 AM - 6:30 PM
Wednesday 8:30 AM - 6:30 PM
Thursday 8:30 AM - 6:30 PM
Friday 8:30 AM - 6:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 872 reviews
June 20, 2011
The salesperson, Andy Dean responded to my email and provided information about his used inventory. I was especially interested in a TL but when all of the used TL were damaged in a hale storm, Andy adv provided information about his used inventory. I was especially interested in a TL but when all of the used TL were damaged in a hale storm, Andy advised that he would look for another TL. Two days later, he emailed about a 2008 that was coming off a lease. The customer had leased the vehicle from Harper Acura and had his service done at the dealership. After a test drive, I decided this was the car and it was just a matter of receiving a great deal. Andy spoke with his sales manager and came back with a great deal. Andy was always courteous, truthful and a pleasure to work with. When he said that he would do something, he followed through. He offered to order new floor mats for the car. He made sure that four new tires were put on the car, since the front tires had considerable wear and that the 30,000 miles service was performed before I took position of the car. Believe me when I say that I hate dealing with car salesmen. This was the best experience that I have ever had buying a car. I will tell all my friends about my experience to recommend Andy Dean and Harper Acura to everyone. More
by Lisa1957
Employees Worked With
2
June 20, 2011
I absolutely love my Acura TSX! The folks at Harper Acura are professional, friendly, and knowledgeable. The salesman I worked with, Mark Cauthen, is so helpful and his knowledge about Acuras and auto Acura are professional, friendly, and knowledgeable. The salesman I worked with, Mark Cauthen, is so helpful and his knowledge about Acuras and automobiles in general is amazing. He makes follow-up calls just to see if everything is okay and that I am completely satisfied with the service. Richard, Kenny and the other folks in the service department are equally helpful and provide outstanding customer service. I recommend anyone who is looking for a car to visit Harper Acura--they are the best! More
by ajmonroe
Employees Worked With
Mark Cauthen, Richard Tompka, Kenny, Richard Tompa, Mark Cauthen
