
Harper Acura
Knoxville, TN
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Looking for a new vehicle, I have been to several dealerships and met several helpful salesmen, but none were as impressive as Michael, who assisted us while at Harper Acura. He was professional, inf dealerships and met several helpful salesmen, but none were as impressive as Michael, who assisted us while at Harper Acura. He was professional, informative and personable, and he truly went the extra mile to ensure we got everything out of our visit and out of the purchase. He never product pushed, but rather demonstrated the quality of what we were buying. He gave us time to think over the purchase and stayed late to allow my husband to bring the vehicle home to me. I will recommend that my friends and family visit Michael for any future car purchase. While at Harper, I also met Shannon who was friendly and helpful and who took the time to introduce himself and to ensure we were getting everything we needed in our visit. I also spoke to several other employees (in both the financing and service departments) who were all extremely nice. Now that we're at home, I couldn't be happier with our purchase. The car is like new, and I look forward to driving it for years to come. More
My husband and I were looking for an SUV when we drove up to Harper's lot. We ended up purchasing a certified pre-owned Acura TL and Michael Boswell was the main reason. Before we came to Harper, we had be to Harper's lot. We ended up purchasing a certified pre-owned Acura TL and Michael Boswell was the main reason. Before we came to Harper, we had been to 10 other dealerships and dealt with plenty of pushy salespeople. Our experience with Michael Boswell at Harper was unlike any other car buying experience...in a good way. He was so friendly and showed us some of the Acura SUV's, but then showed us the TL. We loved it. He knew so much about the car and was so informative. He was patient with us, answered all our questions, and went the extra mile to get our business. Once purchased, they detailed the car, filled up the gas tank, and showed me what every button did. Michael even set up the bluetooth for me! Since the sale, he has called on a regular basis to check and make sure I still love my car. I would recommend Michael Boswell and Harper Acura to anyone looking for a new or used vehicle. More
I recently purchased a pre-owned Acura TL. This was the first time I opted to purchase a pre-owned vehicle versus a new one. I must say that I was thoroughly impressed with the quality of the car and its o first time I opted to purchase a pre-owned vehicle versus a new one. I must say that I was thoroughly impressed with the quality of the car and its overall performance. This is the first time I have purchased an Acura and I absolutely love it. In addition to the quality of the car, I received exceptional service from Michael Boswell. Michael made me feel completely at ease and was very knowledgeable of the car I was purchasing. He really went the extra mile in taking the time to show me all of the features that my car is equipped with and how to use those features. Michael also went above and beyond regarding the level of service I expected when he pointed out a couple of places on the car that I didn't initially notice. These are small dents on the hood and side of the car. He wanted to make the overall purchase experience as if I was purchasing a brand new car and made the committment to have the dents taken care of. I can honestly say that this is the best purchase experience I have ever had. I will definitely contact Michael for my next Acura purchase and will recommend him and Harper Acura to all of my friends and family. More
I have heard from so many people how great of a deal I received at Harper Acura. The sales member I worked with, Michael Boswell, really earned my business. When I was in the process to go and purchase received at Harper Acura. The sales member I worked with, Michael Boswell, really earned my business. When I was in the process to go and purchase another vehicle, he found the perfect match for me. In order to ensure I could pick up my vehicle Michael stayed around after normal operating hours to accommodate my late arrival. I couldn't be happier about my new vehicle purchase. They made the purchase and financing so easy and quick. My home address was even programmed into the car's GPS to take me home after I filled out all of my paperwork. I would highly recommend this dealership and Michael to anyone looking to purchase an Acura automobile. More
This was the most pleasant car buying experience I have ever had. I found a used Acura that I was interested in on the website, contacted the dealership, was put in touch with Michael and could not have b ever had. I found a used Acura that I was interested in on the website, contacted the dealership, was put in touch with Michael and could not have been treated any better. I had been looking for a car for a couple of months and had actually almost bought from Carmax the week before. So glad I didn't. When I actually went to the dealership and met with Michael I knew the service and integrity at Harper Acura was what I was looking for. I test drove the car on a Saturday afternoon, called Monday morning to make an offer and they had it ready to go that afternoon. Not only did they clean my car until it looked brand new, they filled the gas tank, changed the oil and then gave me a set of new tires because the technician noticed two of the tires were showing a lot of wear when they were changing the oil! Who else does this? And all of this was after they had accepted my offer to buy the car at a terrific price. I am sold on this dealership. I will be using them to service my car, and will no doubt be looking there for my next car. More
Our experience with Harper Acura was a pleasure from the very beginning. We were greeted professionally by Andy and he immediately demonstrated a thorough knowledge of the vehicles and their numerous featur very beginning. We were greeted professionally by Andy and he immediately demonstrated a thorough knowledge of the vehicles and their numerous features. He was very patient in answering questions and explaining features and options. Once we had decided on a vehicle and selected the optional equipment he had the vehicle prepared and waiting for us when we came to pick it up. The finance manager was also very friendly and efficient, even though we paid cash for the MDX. The sale paperwork was ready and took very little time to complete. Andy followed up after we took delivery and answered several questions we had regarding specific features and settings. He did personalize the settings for driver position when we took delivery. The price offered was not the lowest we had found in the southeast, but we preferred a local dealer to an Atlanta dealer, and the price was very reasonable. Overall this was the most pleasant vehicle purchasing experience we have had, and we have purchased quite a few cars and trucks. More
I bought a pre owned car from them last Spring, I was very satisfied with the level of service I received. The car was detailed so well it looked like a new car rather than a pre owned. When I am in the very satisfied with the level of service I received. The car was detailed so well it looked like a new car rather than a pre owned. When I am in the market for another car, I will definatly check out Harper Acura! More
I absolutely love my Acura TSX! The folks at Harper Acura are professional, friendly, and knowledgeable. The salesman I worked with, Mark Cauthen, is so helpful and his knowledge about Acuras and auto Acura are professional, friendly, and knowledgeable. The salesman I worked with, Mark Cauthen, is so helpful and his knowledge about Acuras and automobiles in general is amazing. He makes follow-up calls just to see if everything is okay and that I am completely satisfied with the service. Richard, Kenny and the other folks in the service department are equally helpful and provide outstanding customer service. I recommend anyone who is looking for a car to visit Harper Acura--they are the best! More
The salesperson, Andy Dean responded to my email and provided information about his used inventory. I was especially interested in a TL but when all of the used TL were damaged in a hale storm, Andy adv provided information about his used inventory. I was especially interested in a TL but when all of the used TL were damaged in a hale storm, Andy advised that he would look for another TL. Two days later, he emailed about a 2008 that was coming off a lease. The customer had leased the vehicle from Harper Acura and had his service done at the dealership. After a test drive, I decided this was the car and it was just a matter of receiving a great deal. Andy spoke with his sales manager and came back with a great deal. Andy was always courteous, truthful and a pleasure to work with. When he said that he would do something, he followed through. He offered to order new floor mats for the car. He made sure that four new tires were put on the car, since the front tires had considerable wear and that the 30,000 miles service was performed before I took position of the car. Believe me when I say that I hate dealing with car salesmen. This was the best experience that I have ever had buying a car. I will tell all my friends about my experience to recommend Andy Dean and Harper Acura to everyone. More