Harper Acura

new car callback & repair taken care of. This car purchased based on ownership of a previously owned 3.5 RL Acura, The previously owned Acura was purchased in Virginia but has been serviced by Harper purchased based on ownership of a previously owned 3.5 RL Acura, The previously owned Acura was purchased in Virginia but has been serviced by Harper Acura since our relocating to TN More

It was a great experience. I have delayed trading because of previous unpleasant high pressure experiences. After 5 years, 150,000 miles, knowledge of an upcoming move, and the end of sales tax exce because of previous unpleasant high pressure experiences. After 5 years, 150,000 miles, knowledge of an upcoming move, and the end of sales tax exception, I decided to trade. The whole process was painless. Other than some confusion on the timeframe for getting the paperwork completed, everything was fine. More

The service was great and I feel confident that it was done to meet or exceed my expectations. I live in Kingsport, Tn which is 90-100 miles away. I chose to come to Harper Acura because of the excellent done to meet or exceed my expectations. I live in Kingsport, Tn which is 90-100 miles away. I chose to come to Harper Acura because of the excellent employees there, in particulary RJ Prusick. I was given a very nice loaner car and RJ delivered my vehicle to me personally at my home in a very timely manner. This type of personalized service is very hard to come by. I will recommend RJ and this dealership to everyone that I know. More

Shane Cochran was both friendly and professional. I felt that he was very honest with us through out our experience. He was knowledgeable about the MDX we were considering and was able to answer any questio that he was very honest with us through out our experience. He was knowledgeable about the MDX we were considering and was able to answer any questions we had about the vehicle. There wasn't any wasted time in our dealings as I have experienced at other dealer ships. Also I don't remember the gentleman's name in the business office that helped us with our paper work be he was also helpful and friendly. More

Had a very pleasant experience. Liked no addendums and no dock fee. Follow up could have been a little better because no one called me - I had to call in with questions. no dock fee. Follow up could have been a little better because no one called me - I had to call in with questions. More

I came in with no idea what I wanted and Shane was great in just letting me look around. I returned several times to drive and look some more and was in frequent contact with Shane as I got closer to my de in just letting me look around. I returned several times to drive and look some more and was in frequent contact with Shane as I got closer to my decision. When I figured out what I wanted, Shane was super helpful in trying to find the exact vehicle I wanted, and when I decided I wanted something different, Shane did everything he could to help me get it. This is the 4th Harper vehicle in my family (We've had 3 other Acuras and an Infiniti), and I love it here. When my last car was totaled, Harper was the first place I came. This was my first experience purchasing a car alone and I felt very comfortable doing it at Harper. Other dealerships kept trying to tell me what I needed or explain why I didn't need the 6 cylinder version of the vehicle I was considering. The process was transparent and I always got answers to my questions very quickly. I am so glad I stuck with Harper for my 3rd car. More

Our accura Loaner car was waiting for me in a warm garage! The car was new and clean and the service manager was very friendly. I had a great Great experience!!!!!!!!! garage! The car was new and clean and the service manager was very friendly. I had a great Great experience!!!!!!!!! More

I have always received excellent attention from all the service staff when I have had regular scheduled maintenance on my vehicle as well as any other time when a problem occurred that was not expected. service staff when I have had regular scheduled maintenance on my vehicle as well as any other time when a problem occurred that was not expected. More

Shane was very personable and helpful with the purchase of the car. Very easy and quick process. Was very helpful setting up phone and radio stations. of the car. Very easy and quick process. Was very helpful setting up phone and radio stations. More

From the beginning my experience with Harper Acura has been excellent. Shane was very helpful with all my questions and made the experience a pleasure. Everyone was very helpful and informative. The paper been excellent. Shane was very helpful with all my questions and made the experience a pleasure. Everyone was very helpful and informative. The paperwork part of the sale went very smooth as well. I cant say enough about the great experience that I had buying a car from Harper Acura. More