Harper Acura

From the first contact with Mark Cauthan through the purchase it was a pleasure to buy an Acura at Harper Acura, Knoxville. Mark has made himself available to answer questions and to review the various purchase it was a pleasure to buy an Acura at Harper Acura, Knoxville. Mark has made himself available to answer questions and to review the various features of this vehicle. He is patient, polite and knowledgable about the vehicle. This is probably the most pleasant auto purchase experience I have had and I love my MDX. More

I had an excellent experience at Harper Acura. I purchased an Acura TSX, and this was my first vehicle purchase. Michael Boswell was so helpful. He walked me through the process and it was a great purchased an Acura TSX, and this was my first vehicle purchase. Michael Boswell was so helpful. He walked me through the process and it was a great, stress-free experience. The rest of the staff that I interacted with was equally friendly and helpful. I highly recommend Harper. More

Extremely pleasant and professional. Thorough explanation of vehicles and features to find the right one. I suggest people check into the vehicle protection product. Highly recommend. of vehicles and features to find the right one. I suggest people check into the vehicle protection product. Highly recommend. More

Over the weekend someone hit my car with their truck tire which caused for large black markings on my car that I was unable to get off on my own. I called the dealership and spoke with R. Jay Prusik and he which caused for large black markings on my car that I was unable to get off on my own. I called the dealership and spoke with R. Jay Prusik and he was extremely helpful and told me to come in so that they could look at the damage and help me decide what my best options would be. When I arrived, he informed me that in a few days I would have the opportunity to drop off my car to get buffed and re-painted which was good news, but I was still a bit aggravated that I had black marks on my car, so he went over and beyond his job duties and used a special product and some serious elbow grease and removed most of the marks on my car. I was beyond happy and looking forward to bringing my car back to be completely fixed. A few days later I dropped off my car, which is always such an easy process, and that afternoon when I spoke with R. Jay he said that they were able to buff out the rest of the damage and my car was as good as new. When I proceeded to ask him how much it would cost me, he simply replied nothing at all. At that moment, I was completely taken aback because he could have easily charged me for the time and effort that it took for them to work on my car, but he insisted that it was no big deal and that Harper Acura would be happy to absorb the cost this time. It is so wonderful to know that there are still wonderful employees and companies that believe in doing good for others. I have told so many people in the past 24 hours just how fantastic R. Jay was to work with and how easy and stress free it has been to work with Harper Acura and I am certain that I will continue to pass the word along about the outstanding customer service. I am thankful that R. Jay turned my stressful situation into a wonderful experience. Sincerely, Rachael Ellis More

Shane was patient while I make up my mind. Very good at explaining vehicle. It was very clean and was told to call if I needed anything. Will recommend. explaining vehicle. It was very clean and was told to call if I needed anything. Will recommend. More

Shane was wonderful very friendly, helpful, and awesome to work with!! I had a bad experience at another dealer and was not expecting my experience to be as wonderful as it was with Shane! I will be sendin to work with!! I had a bad experience at another dealer and was not expecting my experience to be as wonderful as it was with Shane! I will be sending anyone I can to him and Harper Acura! More

Derek Bonzagni answered all questions we had about the RDX - both of us had a chance to drive the car which is nice. Just seemed to us that Derek made the extra effort to be sure we understood all about RDX - both of us had a chance to drive the car which is nice. Just seemed to us that Derek made the extra effort to be sure we understood all about their product and also took us back to the service dept to meet the svc mgr. These are the only sales reps we encountered but if all are like Derek then car shopping wouldn't be such a ordeal ! Jess More

  I have a 2003 Acura MDX.  When I started   I have a 2003 Acura MDX.  When I started having problems with the car, a friend referred me to Harper Acura, specifically Kenny Rolen.  I continu   I have a 2003 Acura MDX.  When I started having problems with the car, a friend referred me to Harper Acura, specifically Kenny Rolen.  I continue to go to Harper Acura because of Kenny.  He is quite knowledgeable and has a sense of calmness that takes away my anxiety.  He explains exactly what was wrong with the car and what the mechanics did to fix it. When he does quote an amount, he has been on point.   I like dealing with Kenny because he has a great personality and deals with you as if you were his only customer. At times, I want to go back to my previous mechanic because he has a better price, but because of Kenny’s customer service skills and his knowledge, I take my car to Harper Acura. More

I visited Harper Acura to try and purchase a pre owned TL. I've had some credit issues and was up front with these. My budget was also limited as I looked at a car that cost only 12,988$. Shane tried for TL. I've had some credit issues and was up front with these. My budget was also limited as I looked at a car that cost only 12,988$. Shane tried for several hours to get me this car and wasn't able due to its age and miles. I really wish he'd had something that would work for the deal. He even offered to check other lots owned by Harper to try and help me and my situation. I will recommend Shane and Harper to anyone I know or hear of looking for a new or used car. More

My daughter's 2005 Acura TSX started acting crazy with the electrical system, then just died. It was after 8:00 PM when my daughter call. I called Richard Tompa, the service manager, on his personal with the electrical system, then just died. It was after 8:00 PM when my daughter call. I called Richard Tompa, the service manager, on his personal phone, and he said it was probably a bad battery or the charging system and we arranged to have the car dropped off at the dealership that evening. The next morning Kenny Rolen, service advisor, and Richard had the car diagnosied as a bad alternator, arranged for a loaner car, when all had already been assigned to customer coming in for service that morning,and found a replacement alternator. The car was repaired, cleaned and washed, and ready to go by 2:00 that afternoon. Cost was very reasonable and a bargin considering all the person service. The Harper Acura Service Department always seams to try do the right thing, from letting worried parents call them on their personal phones, arrange for loaners when all were gone, and repairing cars quickly. They go above and beyond any service department I have ever experienced. Well done to Harper Acura Service Department. It give a parent an extra feeling of security. More