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Harper Acura

Knoxville, TN

5.0
860 Reviews

9739 Kingston Pike

Knoxville, TN

37922

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February 07, 2014

I came in with no idea what I wanted and Shane was great in just letting me look around. I returned several times to drive and look some more and was in frequent contact with Shane as I got closer to my de More

by calves
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Cochran
February 06, 2014

The sales experience was Great. Knowledgeable and friendly sales staff and the follow up calls are great. The maintenance staff is also very knowledgeable and helpful. I've already referred friends More

by Joshbirdwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Cochran
February 06, 2014

My husband and I were in the market for a 2011/2012 Acura MDX. We had researched and spoken with at least 10 dealers across the southeast before we reached out to Shane at Harper Acura. He was wonderful to w More

by ltumminello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela Patrick, Shane Cochran
February 06, 2014

We are extremely happy with the price and the car itself. The mileage is low, and the car has apparently had a lot of care by the previous owner. Shane recommended that we both test drive the car so we wou More

by mpousa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Cochran
February 06, 2014

Although the brand selected was Acura, we actually went to see and purchase the Fiat 500. As with the staff at Harper's Volkswagen, Harper's Acura staff were the best. I will have to admit that in all my y More

by gtwilliamson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry Williamson, Shane Cochran
February 06, 2014

Shane was very personable and helpful with the purchase of the car. Very easy and quick process. Was very helpful setting up phone and radio stations. More

by jcbale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Cochran
February 06, 2014

I have always received excellent attention from all the service staff when I have had regular scheduled maintenance on my vehicle as well as any other time when a problem occurred that was not expected. More

by danajeffers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Cochran
February 06, 2014

Our accura Loaner car was waiting for me in a warm garage! The car was new and clean and the service manager was very friendly. I had a great Great experience!!!!!!!!! More

by Kellyb50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Tompa
February 06, 2014

From the beginning my experience with Harper Acura has been excellent. Shane was very helpful with all my questions and made the experience a pleasure. Everyone was very helpful and informative. The paper More

by scottbucki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Cochran
February 04, 2014

Mark Cauthen helped me with my purchase of a 2014 MDX. He answered all my questions in a nice way and we agreed upon a price for my trade-in and a price for the new MDX without a lot of hassle so I enjoyed d More

by 1bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Cauthen
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