
Harper Acura
Knoxville, TN
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I came in with no idea what I wanted and Shane was great in just letting me look around. I returned several times to drive and look some more and was in frequent contact with Shane as I got closer to my de in just letting me look around. I returned several times to drive and look some more and was in frequent contact with Shane as I got closer to my decision. When I figured out what I wanted, Shane was super helpful in trying to find the exact vehicle I wanted, and when I decided I wanted something different, Shane did everything he could to help me get it. This is the 4th Harper vehicle in my family (We've had 3 other Acuras and an Infiniti), and I love it here. When my last car was totaled, Harper was the first place I came. This was my first experience purchasing a car alone and I felt very comfortable doing it at Harper. Other dealerships kept trying to tell me what I needed or explain why I didn't need the 6 cylinder version of the vehicle I was considering. The process was transparent and I always got answers to my questions very quickly. I am so glad I stuck with Harper for my 3rd car. More
The sales experience was Great. Knowledgeable and friendly sales staff and the follow up calls are great. The maintenance staff is also very knowledgeable and helpful. I've already referred friends friendly sales staff and the follow up calls are great. The maintenance staff is also very knowledgeable and helpful. I've already referred friends and family to the dealership. More
My husband and I were in the market for a 2011/2012 Acura MDX. We had researched and spoken with at least 10 dealers across the southeast before we reached out to Shane at Harper Acura. He was wonderful to w MDX. We had researched and spoken with at least 10 dealers across the southeast before we reached out to Shane at Harper Acura. He was wonderful to work with, extremely knowledgable and most importantly had a very confident but in no way pushy approach. We ended up buying a car the same day of our original conversation. Both he and Angela made the entire experience easy, quick and totally stress free. I would highly reccommend Shane, Angela and Harper Acura. We love our new MDX, it is exactly what we wanted. We will definatly buy from Harper Acura again. More
We are extremely happy with the price and the car itself. The mileage is low, and the car has apparently had a lot of care by the previous owner. Shane recommended that we both test drive the car so we wou The mileage is low, and the car has apparently had a lot of care by the previous owner. Shane recommended that we both test drive the car so we would both be aware of how well it handles. We have already recommended your dealership and Shane. More
Although the brand selected was Acura, we actually went to see and purchase the Fiat 500. As with the staff at Harper's Volkswagen, Harper's Acura staff were the best. I will have to admit that in all my y to see and purchase the Fiat 500. As with the staff at Harper's Volkswagen, Harper's Acura staff were the best. I will have to admit that in all my years of buying cars (both new and used) the folks at Harper's are the best by far. From sales to service to management, they treat you like family whether you buy or not. Since the purchase of the Fiat we have moved back to Louisiana, I will truly miss the service folks at Harper's Volkswagen and the chance to get to know the service folks at Harper's Fiat. More
Shane was very personable and helpful with the purchase of the car. Very easy and quick process. Was very helpful setting up phone and radio stations. of the car. Very easy and quick process. Was very helpful setting up phone and radio stations. More
I have always received excellent attention from all the service staff when I have had regular scheduled maintenance on my vehicle as well as any other time when a problem occurred that was not expected. service staff when I have had regular scheduled maintenance on my vehicle as well as any other time when a problem occurred that was not expected. More
Our accura Loaner car was waiting for me in a warm garage! The car was new and clean and the service manager was very friendly. I had a great Great experience!!!!!!!!! garage! The car was new and clean and the service manager was very friendly. I had a great Great experience!!!!!!!!! More
From the beginning my experience with Harper Acura has been excellent. Shane was very helpful with all my questions and made the experience a pleasure. Everyone was very helpful and informative. The paper been excellent. Shane was very helpful with all my questions and made the experience a pleasure. Everyone was very helpful and informative. The paperwork part of the sale went very smooth as well. I cant say enough about the great experience that I had buying a car from Harper Acura. More
Mark Cauthen helped me with my purchase of a 2014 MDX. He answered all my questions in a nice way and we agreed upon a price for my trade-in and a price for the new MDX without a lot of hassle so I enjoyed d answered all my questions in a nice way and we agreed upon a price for my trade-in and a price for the new MDX without a lot of hassle so I enjoyed dealing with Mark and Harper Acura very much. After the trade I realized I should have bought a trailer hitch for the MDX and did not need running boards and Mark was very helpful in getting things switched out and I appreciated that helpfulness very much. This was the easiest trade I have ever made and I can advise you to check out Harper Acura if you think you are interested in purchasing a new Acura. I gave the ratings I did because I felt they were fair ratings based on my experience with Mark Cauthen and Harper Acura. More