Harper Acura

Very impressed I walked away from my purchase at Harper Acura amazed. Shane was right on top of things and did anything he could to make this as easy as possible. Wi I walked away from my purchase at Harper Acura amazed. Shane was right on top of things and did anything he could to make this as easy as possible. With myself working six days a week and living 2 hours out of town, he was extremely accommodating. I would recommend Shane and his team at Harper to anyone I know looking for a quality product at a fair price and great service. More

Harper Acura of Knoxville Highly Recommended Harper has done it again! As a patron of over three years I have yet to be disappointed in their customer service. I recently purchased a used c Harper has done it again! As a patron of over three years I have yet to be disappointed in their customer service. I recently purchased a used car from Michael Boswell, Sales Consultant, at Harper Acura. He is a great asset! Michael helped me find a car that not only suited my needs but my wants. He went above and beyond to make it possible for me. Andy Dean, Finance Manager, was also a pleasure to work with. When I leave Harper I always feel good. At other dealerships I often feel drained as if someone has taken advantage of me. The people at Harper always seem like they are looking out for the customers best interest not the fastest way to make a buck. Thanks to all that make Harper a great place to do business!!! More

Overall wonderful experience, very helpful with all of my needs and my budget. Would recommend dealing with these two any day of the week! Great people to work with! I am a very questionable person about buy needs and my budget. Would recommend dealing with these two any day of the week! Great people to work with! I am a very questionable person about buying a used car but Harper helped me get over that. The next Acura my lady gets will be a Harper Acura! More

I came in to look at the TSX available on the lot. This was only my second time purchasing a car, so I was slightly nervous, as you always hear horror stories about people buying cars (especially relativel was only my second time purchasing a car, so I was slightly nervous, as you always hear horror stories about people buying cars (especially relatively high end cars). I visited almost every dealership in Knoxville, as I wasn't totally sure what I wanted, but knew I would know when I found it. Every dealership was full of typical car salesmen (no thanks) who pushed and pushed and pressured to try to get you to buy. I was starting to get quite discouraged that I wouldn't find a car, or salesman that I would want to work with. I'd never been to Harper, and had only just started considering an Acura. The experience with Shane, in sales, and the finance department could not have been better. There was absolutely no pressure to do anything, which was such a welcome experience. They answered all of my questions, and calmed every concern. I ended up purchasing my car, and a great maintenance package, that night. I know someone who recently purchased a Ford, and their maintenance was over 3 times the price of mine - and I get a car to take while they are doing the oil changes AND they wash my car every time - the Ford owner has to wait, and his car comes back just as is. I would definitely recommend Shane and the rest of the team at Harper Acura to anyone looking to buy a car. More

Had a great experience buying a MDX at Harper Acura. Michael Boswell was very knowledgeable about the vehicle and extremely friendly. The owner Shannon Harper stopped by to make sure we were getting ev Michael Boswell was very knowledgeable about the vehicle and extremely friendly. The owner Shannon Harper stopped by to make sure we were getting everything we needed. I like how they tell you that they don't want to just sell you one car, but make you a customer for life, and the buying experience supports that claim. I would definitely recommend and I would absolutely buy another vehicle from Harper Acura. More

new car callback & repair taken care of. This car purchased based on ownership of a previously owned 3.5 RL Acura, The previously owned Acura was purchased in Virginia but has been serviced by Harper purchased based on ownership of a previously owned 3.5 RL Acura, The previously owned Acura was purchased in Virginia but has been serviced by Harper Acura since our relocating to TN More

It was a great experience. I have delayed trading because of previous unpleasant high pressure experiences. After 5 years, 150,000 miles, knowledge of an upcoming move, and the end of sales tax exce because of previous unpleasant high pressure experiences. After 5 years, 150,000 miles, knowledge of an upcoming move, and the end of sales tax exception, I decided to trade. The whole process was painless. Other than some confusion on the timeframe for getting the paperwork completed, everything was fine. More

The service was great and I feel confident that it was done to meet or exceed my expectations. I live in Kingsport, Tn which is 90-100 miles away. I chose to come to Harper Acura because of the excellent done to meet or exceed my expectations. I live in Kingsport, Tn which is 90-100 miles away. I chose to come to Harper Acura because of the excellent employees there, in particulary RJ Prusick. I was given a very nice loaner car and RJ delivered my vehicle to me personally at my home in a very timely manner. This type of personalized service is very hard to come by. I will recommend RJ and this dealership to everyone that I know. More

Had a very pleasant experience. Liked no addendums and no dock fee. Follow up could have been a little better because no one called me - I had to call in with questions. no dock fee. Follow up could have been a little better because no one called me - I had to call in with questions. More

Shane Cochran was both friendly and professional. I felt that he was very honest with us through out our experience. He was knowledgeable about the MDX we were considering and was able to answer any questio that he was very honest with us through out our experience. He was knowledgeable about the MDX we were considering and was able to answer any questions we had about the vehicle. There wasn't any wasted time in our dealings as I have experienced at other dealer ships. Also I don't remember the gentleman's name in the business office that helped us with our paper work be he was also helpful and friendly. More