Harper Acura

Overall wonderful experience, very helpful with all of my needs and my budget. Would recommend dealing with these two any day of the week! Great people to work with! I am a very questionable person about buy needs and my budget. Would recommend dealing with these two any day of the week! Great people to work with! I am a very questionable person about buying a used car but Harper helped me get over that. The next Acura my lady gets will be a Harper Acura! More

I came in to look at the TSX available on the lot. This was only my second time purchasing a car, so I was slightly nervous, as you always hear horror stories about people buying cars (especially relativel was only my second time purchasing a car, so I was slightly nervous, as you always hear horror stories about people buying cars (especially relatively high end cars). I visited almost every dealership in Knoxville, as I wasn't totally sure what I wanted, but knew I would know when I found it. Every dealership was full of typical car salesmen (no thanks) who pushed and pushed and pressured to try to get you to buy. I was starting to get quite discouraged that I wouldn't find a car, or salesman that I would want to work with. I'd never been to Harper, and had only just started considering an Acura. The experience with Shane, in sales, and the finance department could not have been better. There was absolutely no pressure to do anything, which was such a welcome experience. They answered all of my questions, and calmed every concern. I ended up purchasing my car, and a great maintenance package, that night. I know someone who recently purchased a Ford, and their maintenance was over 3 times the price of mine - and I get a car to take while they are doing the oil changes AND they wash my car every time - the Ford owner has to wait, and his car comes back just as is. I would definitely recommend Shane and the rest of the team at Harper Acura to anyone looking to buy a car. More

Had a great experience buying a MDX at Harper Acura. Michael Boswell was very knowledgeable about the vehicle and extremely friendly. The owner Shannon Harper stopped by to make sure we were getting ev Michael Boswell was very knowledgeable about the vehicle and extremely friendly. The owner Shannon Harper stopped by to make sure we were getting everything we needed. I like how they tell you that they don't want to just sell you one car, but make you a customer for life, and the buying experience supports that claim. I would definitely recommend and I would absolutely buy another vehicle from Harper Acura. More

new car callback & repair taken care of. This car purchased based on ownership of a previously owned 3.5 RL Acura, The previously owned Acura was purchased in Virginia but has been serviced by Harper purchased based on ownership of a previously owned 3.5 RL Acura, The previously owned Acura was purchased in Virginia but has been serviced by Harper Acura since our relocating to TN More

It was a great experience. I have delayed trading because of previous unpleasant high pressure experiences. After 5 years, 150,000 miles, knowledge of an upcoming move, and the end of sales tax exce because of previous unpleasant high pressure experiences. After 5 years, 150,000 miles, knowledge of an upcoming move, and the end of sales tax exception, I decided to trade. The whole process was painless. Other than some confusion on the timeframe for getting the paperwork completed, everything was fine. More

The service was great and I feel confident that it was done to meet or exceed my expectations. I live in Kingsport, Tn which is 90-100 miles away. I chose to come to Harper Acura because of the excellent done to meet or exceed my expectations. I live in Kingsport, Tn which is 90-100 miles away. I chose to come to Harper Acura because of the excellent employees there, in particulary RJ Prusick. I was given a very nice loaner car and RJ delivered my vehicle to me personally at my home in a very timely manner. This type of personalized service is very hard to come by. I will recommend RJ and this dealership to everyone that I know. More

Shane Cochran was both friendly and professional. I felt that he was very honest with us through out our experience. He was knowledgeable about the MDX we were considering and was able to answer any questio that he was very honest with us through out our experience. He was knowledgeable about the MDX we were considering and was able to answer any questions we had about the vehicle. There wasn't any wasted time in our dealings as I have experienced at other dealer ships. Also I don't remember the gentleman's name in the business office that helped us with our paper work be he was also helpful and friendly. More

Had a very pleasant experience. Liked no addendums and no dock fee. Follow up could have been a little better because no one called me - I had to call in with questions. no dock fee. Follow up could have been a little better because no one called me - I had to call in with questions. More

I came in with no idea what I wanted and Shane was great in just letting me look around. I returned several times to drive and look some more and was in frequent contact with Shane as I got closer to my de in just letting me look around. I returned several times to drive and look some more and was in frequent contact with Shane as I got closer to my decision. When I figured out what I wanted, Shane was super helpful in trying to find the exact vehicle I wanted, and when I decided I wanted something different, Shane did everything he could to help me get it. This is the 4th Harper vehicle in my family (We've had 3 other Acuras and an Infiniti), and I love it here. When my last car was totaled, Harper was the first place I came. This was my first experience purchasing a car alone and I felt very comfortable doing it at Harper. Other dealerships kept trying to tell me what I needed or explain why I didn't need the 6 cylinder version of the vehicle I was considering. The process was transparent and I always got answers to my questions very quickly. I am so glad I stuck with Harper for my 3rd car. More

The sales experience was Great. Knowledgeable and friendly sales staff and the follow up calls are great. The maintenance staff is also very knowledgeable and helpful. I've already referred friends friendly sales staff and the follow up calls are great. The maintenance staff is also very knowledgeable and helpful. I've already referred friends and family to the dealership. More