Harper Acura

Painless buying experience Buying a car is not one of my favorite things to do. Mark Cauthen and Andy Dean made the whole process less intimidating. Mark was knowledgeable abo Buying a car is not one of my favorite things to do. Mark Cauthen and Andy Dean made the whole process less intimidating. Mark was knowledgeable about the cars we looked at and he was very helpful. Andy guided us through the paperwork easily. All-in-all this was the most pleasant car buying experience I've had. I will definitely recommend Harper Acura to my friends. I love my new (used) TSX! More

Professionalism at its best Buying a new car is always exciting, filled with high expectations. Mark Cauthen at Harper Acura in Knoxville helped meet all those expectations, in Buying a new car is always exciting, filled with high expectations. Mark Cauthen at Harper Acura in Knoxville helped meet all those expectations, in the most friendly and professional way. He could not have been more helpful. He seemed to completely understand what I was looking for in a car, and just happened to have a special edition that seemed made for me. Having bought and serviced three (now make it four) Acura-s over the last 15 years, I've had great experiences with all of the staff members at Harper Acura. Mark was no exception. I was also pleasantly surprised when Mr. Harper himself made a point of congratulating me on my purchase. Harper Acura was honored this year with a Pinnacle Award from our Chamber of Commerce. A great community asset for Knoxville! More

Service and sales My husband and I went to Harper to buy a new car, Mark greated us and was very friendly and very professional, he helped us find exactly What we were My husband and I went to Harper to buy a new car, Mark greated us and was very friendly and very professional, he helped us find exactly What we were looking for, everything went very smooth, and very quick. I would highly recommend if you go to Harper Acura to ask for Mark, he's great. Went to the service department off an issue and they were very professional, got the job done quickly, they even washed my car while it was there. Kenny in the service department was very polite and very knowledgable. If you want a new car I would highly recommend Harper Acura ? More

Really enjoyed buying experience I hate buying vehicles but Mark made it pleasant and easy. Very thankful to find Harper. Everyone was very professional and helpful. Look forward t I hate buying vehicles but Mark made it pleasant and easy. Very thankful to find Harper. Everyone was very professional and helpful. Look forward to buying my next car from them! More

harper acura Had a very pleasant and enjoyable car buying experience. Everyone was very courteous and helpful and seemed very interested in making this a very go Had a very pleasant and enjoyable car buying experience. Everyone was very courteous and helpful and seemed very interested in making this a very good buying experience. Will definitely go back and look for my next car. More

Mary Jane Bridges Harpers is the best. Mark, Andy, and the Harpers are wonderful to work with.I always go to Harpers.I trust the integrity of all concerned. Harpers is the best. Mark, Andy, and the Harpers are wonderful to work with.I always go to Harpers.I trust the integrity of all concerned. More

THANKS FOR GOING THE EXTRA MILE I ALWAYS GIVE THE HARPER ACURA TEAM TOP SCORES BECAUSE THEY CONSISTENTLY GO OUT OF THEIR WAY TO MAKE THE CAR BUYING PROCESS EASY. THIS TL IS MY THIRD I ALWAYS GIVE THE HARPER ACURA TEAM TOP SCORES BECAUSE THEY CONSISTENTLY GO OUT OF THEIR WAY TO MAKE THE CAR BUYING PROCESS EASY. THIS TL IS MY THIRD SINCE 2008 AND ALL THREE HAVE BEEN LEASED FROM HARPER'S. THE ENTIRE STAFF IS ALWAYS FRIENDLY AND ACCOMMODATING. THE ENVIRONMENT IS VERY COMFORTABLE AND LAID BACK. I HAD SOME CREDIT ISSUES AND WITH MARK AND ANDY'S HELP I WAS ABLE TO LEASE MY NEW TL WITHOUT ANY PROBLEMS. THANKS AGAIN FOR MAKING EVERYONE FEEL LIKE FAMILY. More

Service appt It was very easy to make an appt and they had a rental car waiting for me. They called me when my car was finished and explained the services. I was It was very easy to make an appt and they had a rental car waiting for me. They called me when my car was finished and explained the services. I was happy with my overall experience. More

Excellent! Excellent customer service. I can call and schedule a service for 7:30am and when I get there they have a car waiting for me. They help me transfer bo Excellent customer service. I can call and schedule a service for 7:30am and when I get there they have a car waiting for me. They help me transfer booster seats and get on my way to school quickly. R.J. Will text me and let me know when my car is ready. It's ALWAYS a pleasant experience. More

Problem Solved I feel like anyone who buys these cars is going to be "particular" so when my brand new TL developed a screeching brake problem there was only one per I feel like anyone who buys these cars is going to be "particular" so when my brand new TL developed a screeching brake problem there was only one person more annoyed than me. R. Jay tried two different procedures to try and remedy the problem but when those didn't work he explained that the third time was going to be a charm because they were putting all new rotors and pads on all four wheels. So after all of his care and concern I'm certain that I'll just buy cars from whichever dealership he works for, I'm sure it'll be a good one. More