Harper Acura

Drove 200 Miles for great service I looked everywhere in the Atlanta are for a particular car. Didn't find it. Found it at Harper Acura. Took care of the financing and price on the I looked everywhere in the Atlanta are for a particular car. Didn't find it. Found it at Harper Acura. Took care of the financing and price on the phone with Shane on a Thursday. Drove to pick it up and was everything that it promised to be from description of car, financing, and price. Was in and out within a hour. Would highly recommend to any local or out of town individual for that top notch service. More

Spontaneous drop-in exceeds expectations While traveling from Nashville to Charlotte, the cover that slides over my TL's cupholder became jammed, thus preventing access to my wallet, phone, e While traveling from Nashville to Charlotte, the cover that slides over my TL's cupholder became jammed, thus preventing access to my wallet, phone, etc. A quick Google search showed Harper Acura in Knoxville, TN to be the closest Acura dealership and I thought I would try my luck. I stopped into the service center completely out of the blue without ever having stepped foot in Harper Acura before and I interacted with the utmost courteous, friendly and supremely helpful staff. Within minutes, my car was pulled into a service bay and fixed by a technician with an overall turnaround time of less than 5 minutes. Free of charge and with a smile, the Harper Acura team left me astounded with their customer service. Meanwhile, the genuinely friendly and pleasant Ray Panzera chatted with me and made me feel at home. I don't live in Knoxville, nor am I in the market for a new car, but if I was, Harper Acura would be receiving my business without a moments delay. More

Great experience, courteous and professional service Recently purchased vehicle from Harper Acura, Michael Boswell and Andy Dean were very knowledgeable and professional throughout the entire process. Recently purchased vehicle from Harper Acura, Michael Boswell and Andy Dean were very knowledgeable and professional throughout the entire process. Both were very patient and answered all of our questions, and were attentive and courteous with no high pressure sales tactics. We recently brought the vehicle in for service, and were impressed with the courtesy and professionalism of the service staff. Brad Laura handled the intake and also demonstrated courtesy, professionalism and great customer service. So glad we chose Harper Acura! More

Service and Sales Review We now own 2 Acura autos. The past experience with Service and Sales personnel at Harper Acura was the primary reason for purchasing a second Acura We now own 2 Acura autos. The past experience with Service and Sales personnel at Harper Acura was the primary reason for purchasing a second Acura Iused ILX) The professional Sales and Service staff have been most helpful to us in the past. Both Andy Dean and Michael Boswell have been most polite and accommodating through out the sales experiences. Richard Tompa has been most helpful in service problems with the first auto purchased (MDX) and was one of the main reasons we decided to purchase the ILX to replace our second car. More

Great experience I'm the type of person who knows what he wants and how much I'm willing to spend/finance. Mark Cauthen and Andy Dean understood that and made my car- I'm the type of person who knows what he wants and how much I'm willing to spend/finance. Mark Cauthen and Andy Dean understood that and made my car-buying experience as quick and easy as possible. Overall, an excellent experience. More

Painless buying experience Buying a car is not one of my favorite things to do. Mark Cauthen and Andy Dean made the whole process less intimidating. Mark was knowledgeable abo Buying a car is not one of my favorite things to do. Mark Cauthen and Andy Dean made the whole process less intimidating. Mark was knowledgeable about the cars we looked at and he was very helpful. Andy guided us through the paperwork easily. All-in-all this was the most pleasant car buying experience I've had. I will definitely recommend Harper Acura to my friends. I love my new (used) TSX! More

Service and sales My husband and I went to Harper to buy a new car, Mark greated us and was very friendly and very professional, he helped us find exactly What we were My husband and I went to Harper to buy a new car, Mark greated us and was very friendly and very professional, he helped us find exactly What we were looking for, everything went very smooth, and very quick. I would highly recommend if you go to Harper Acura to ask for Mark, he's great. Went to the service department off an issue and they were very professional, got the job done quickly, they even washed my car while it was there. Kenny in the service department was very polite and very knowledgable. If you want a new car I would highly recommend Harper Acura ? More

Professionalism at its best Buying a new car is always exciting, filled with high expectations. Mark Cauthen at Harper Acura in Knoxville helped meet all those expectations, in Buying a new car is always exciting, filled with high expectations. Mark Cauthen at Harper Acura in Knoxville helped meet all those expectations, in the most friendly and professional way. He could not have been more helpful. He seemed to completely understand what I was looking for in a car, and just happened to have a special edition that seemed made for me. Having bought and serviced three (now make it four) Acura-s over the last 15 years, I've had great experiences with all of the staff members at Harper Acura. Mark was no exception. I was also pleasantly surprised when Mr. Harper himself made a point of congratulating me on my purchase. Harper Acura was honored this year with a Pinnacle Award from our Chamber of Commerce. A great community asset for Knoxville! More

Really enjoyed buying experience I hate buying vehicles but Mark made it pleasant and easy. Very thankful to find Harper. Everyone was very professional and helpful. Look forward t I hate buying vehicles but Mark made it pleasant and easy. Very thankful to find Harper. Everyone was very professional and helpful. Look forward to buying my next car from them! More

harper acura Had a very pleasant and enjoyable car buying experience. Everyone was very courteous and helpful and seemed very interested in making this a very go Had a very pleasant and enjoyable car buying experience. Everyone was very courteous and helpful and seemed very interested in making this a very good buying experience. Will definitely go back and look for my next car. More