Harper Acura

Service above and beyond Traveling to the Knoxville area from Nashville for the day I ran over something on I-75 causing a blow-out. I pulled off the interstate to change the Traveling to the Knoxville area from Nashville for the day I ran over something on I-75 causing a blow-out. I pulled off the interstate to change the tire and noticed that whatever I ran over not only pierced the tire but also put a hole on the inside of the rim about the size of a half-dollar. I called my mechanic back in Nashville and they recommeded I go to Harper Acura and ask for Mike or John in the parts department. As luck would have it a customer was there having a rim replaced on his wife's car (she had hit a pothole that bent the rim). Mike was able to swap out my irreparable rim with the one from that customer's wife's car and mounted a used tire he had on site. When the repair was completed Richard took my car for a test drive to make sure the vibration from the bent rim wasn't unbeareable at highway speeds. As I prepared to pay for the repair I was told there was no charge. If that doesn't define "customer service" I don't know what does. More

Just bought a new MDX! Harper is such a wonderful dealership to work with! Always makes the process as easy as possible! I will never buy a car from anywhere or anyone else Harper is such a wonderful dealership to work with! Always makes the process as easy as possible! I will never buy a car from anywhere or anyone else but Harper! A special thank you to Michael & RJay we really appreciate it & absolutely love or new ride she is bad to the bone!!! More

Pleasant experience Purchasing a new car has always been a dreaded hassle at our household. The experience at Harper Acura was so pleasant that I wouldn't hesitate to pu Purchasing a new car has always been a dreaded hassle at our household. The experience at Harper Acura was so pleasant that I wouldn't hesitate to purchase another automobile from them in the future. Our sales agent was Mark Cauthen and he was so easy to work with, very knowledgeable and extremely helpful! More

Car Buying at Your Own Pace Again, our car-buying experience with Harper Acura did not disappoint. The very knowledgeable sales staff was patient in helping us with our car sear Again, our car-buying experience with Harper Acura did not disappoint. The very knowledgeable sales staff was patient in helping us with our car search, and very accommodating to let us drive the process. Mark was helpful in refining our search to fit our needs and our time frame - and we appreciate it! Thanks to all the Harper Acura team for their professionalism and continued good service. More

Awesome car buying experience I stopped by the dealership late in the evening and, even thought it was close to closing time, Mark was very polite and courteous. We test drove the I stopped by the dealership late in the evening and, even thought it was close to closing time, Mark was very polite and courteous. We test drove the car and worked out a deal the following day. Mark was very professional and easy to work with throughout the entire process and is certainly a credit to the organization! More

Top Tier Sales Experience Our first contact with Mark was over the phone inquiring about a Certified Preowned RDX listed on the website. He was very patient with our questions Our first contact with Mark was over the phone inquiring about a Certified Preowned RDX listed on the website. He was very patient with our questions and understood our needs. We went the next afternoon (late afternoon I might add since they close early) to test drive one of the models. He explained the features and options, gave us a great deal on our trade and didn't give us our vehicle. You read right - he didn't give us our vehicle. It needed to be cleaned and some options added, it was past close on Saturday, so he put us in a loaner RDX rather than send us home in our trade. He also sent us home with the manuals for our new RDX so we could read them and play with the loaner and ask questions when we returned to pick up our "new to us" RDX. The RDX, as stated, is a Certified Preowned, but really it was a service loaner that was in perfect shape. Harper takes care of their customers by having service loaners this nice. Looking forward to doing business for years to come with Harper Acura - and hopefully Mark Cauthen. More

Uber knowledgable Guys there knew their stuff...I did a lot of research on the vehicle(s) we wanted to look at before we got there and they helped supplement with their Guys there knew their stuff...I did a lot of research on the vehicle(s) we wanted to look at before we got there and they helped supplement with their own experiences. "Signing papers" was quick and easy part. This team understood our life's busy schedule(s) and they stayed flexible with us thru the buying process. 5K into the new car and we're still lovin' it! Looking forward to taking it in to service to see their constant upgrades to showroom and service center... More

Wonderful experience! Friendly and knowledgeable staff! Called ahead about the car we were interested in that we found on KBB's local listings. I knew exactly what I wanted and found one at Harper Acura. Ma Called ahead about the car we were interested in that we found on KBB's local listings. I knew exactly what I wanted and found one at Harper Acura. Mark had the car right up front and ready to take for a drive as soon as we arrived. Once we returned from our test drive, we sat and talked for a short while and in no time, we had a deal. No pressure and no trying to sway us into a car we weren't there to see. I really appreciated the courtesy involved with our experience. My husband had a concern about the engine, that was stated on the certified pre-owned maintenance sheet, and our salesman and the service department was very accommodating with letting us get it up on a lift and check things out. Everything turned out fine and we proceeded with our paperwork. From start to finish, we were there only a few hours and I drove my "new to me" pre-owned car. I would definitely do business at Harper Acura again and I would recommend them to my friends. We purchased a pre-owned 2007 Toyota Avalon Limited. More

Great Service! I just purchased my second Acura from Mark. He exceeded all expectations and made the buying process a breeze! I would Recommend him to everyone! I just purchased my second Acura from Mark. He exceeded all expectations and made the buying process a breeze! I would Recommend him to everyone! More

Awesome vehicle with excellent service! I recently purchased my 3rd Acure Harper Acura and I couldn't be happier with my vehicle and the service that has been given to me over the past 12 ye I recently purchased my 3rd Acure Harper Acura and I couldn't be happier with my vehicle and the service that has been given to me over the past 12 years. Mark Cauthen couldn't have made our buying experience any better and went far above what you would normally expect. I will always refer both Harper and Mark to all my friends when they are looking for a new car! Frankie Pitt, Knoxville, Tennessee More