Harper Acura

Outstanding Service This is the third MDX I have leased through Harper Acura and the experience only gets better each time. I have had the pleasure of working with Mark C This is the third MDX I have leased through Harper Acura and the experience only gets better each time. I have had the pleasure of working with Mark Cauthen in the leasing of my cars and he has been a pleasure to work with. He is knowledgable, professional and willing to work to achieve a win-win for all parties. Mark is responsive, thorough and very easy to work with. He knows the vehicles and has answered all my questions. Harper Acura's Sales, Service and Management have worked together as a team to ensure that I have had a pleasant Acura ownership experience. I highly recommend Harper Acura and Mark Cauthen - I will come back to Harper for my next car. More

Excellent Dealership I had significant problems with an MDX and the dealership was there to stand by me till the problems were resolved. I would recommend them to any pros I had significant problems with an MDX and the dealership was there to stand by me till the problems were resolved. I would recommend them to any prospective car buyer. The MDX we have now is a dream to drive and have had no further problems. From the service manager, (Richard Tompa) to the sales representative,(Mark Cauthen) and the vice president of Harper Acura(Shannon Harper) thank you and I definitely plan to be a long time customer of Harper Acura. More

Had two front windows tinted. We were greeted with curtesy and promptness. we had a rental car waiting for us to use. The experience was seamless and the windows looked great. We a We were greeted with curtesy and promptness. we had a rental car waiting for us to use. The experience was seamless and the windows looked great. We asked Mark to show us a few extra things we were unsure of and he was your usual friendly and knowledgable one, always treats like close friends. We even had a cool bottled water waiting on us when we picked up the car...excellent service! More

Service above and beyond Traveling to the Knoxville area from Nashville for the day I ran over something on I-75 causing a blow-out. I pulled off the interstate to change the Traveling to the Knoxville area from Nashville for the day I ran over something on I-75 causing a blow-out. I pulled off the interstate to change the tire and noticed that whatever I ran over not only pierced the tire but also put a hole on the inside of the rim about the size of a half-dollar. I called my mechanic back in Nashville and they recommeded I go to Harper Acura and ask for Mike or John in the parts department. As luck would have it a customer was there having a rim replaced on his wife's car (she had hit a pothole that bent the rim). Mike was able to swap out my irreparable rim with the one from that customer's wife's car and mounted a used tire he had on site. When the repair was completed Richard took my car for a test drive to make sure the vibration from the bent rim wasn't unbeareable at highway speeds. As I prepared to pay for the repair I was told there was no charge. If that doesn't define "customer service" I don't know what does. More

Just bought a new MDX! Harper is such a wonderful dealership to work with! Always makes the process as easy as possible! I will never buy a car from anywhere or anyone else Harper is such a wonderful dealership to work with! Always makes the process as easy as possible! I will never buy a car from anywhere or anyone else but Harper! A special thank you to Michael & RJay we really appreciate it & absolutely love or new ride she is bad to the bone!!! More

Pleasant experience Purchasing a new car has always been a dreaded hassle at our household. The experience at Harper Acura was so pleasant that I wouldn't hesitate to pu Purchasing a new car has always been a dreaded hassle at our household. The experience at Harper Acura was so pleasant that I wouldn't hesitate to purchase another automobile from them in the future. Our sales agent was Mark Cauthen and he was so easy to work with, very knowledgeable and extremely helpful! More

Top Tier Sales Experience Our first contact with Mark was over the phone inquiring about a Certified Preowned RDX listed on the website. He was very patient with our questions Our first contact with Mark was over the phone inquiring about a Certified Preowned RDX listed on the website. He was very patient with our questions and understood our needs. We went the next afternoon (late afternoon I might add since they close early) to test drive one of the models. He explained the features and options, gave us a great deal on our trade and didn't give us our vehicle. You read right - he didn't give us our vehicle. It needed to be cleaned and some options added, it was past close on Saturday, so he put us in a loaner RDX rather than send us home in our trade. He also sent us home with the manuals for our new RDX so we could read them and play with the loaner and ask questions when we returned to pick up our "new to us" RDX. The RDX, as stated, is a Certified Preowned, but really it was a service loaner that was in perfect shape. Harper takes care of their customers by having service loaners this nice. Looking forward to doing business for years to come with Harper Acura - and hopefully Mark Cauthen. More

Uber knowledgable Guys there knew their stuff...I did a lot of research on the vehicle(s) we wanted to look at before we got there and they helped supplement with their Guys there knew their stuff...I did a lot of research on the vehicle(s) we wanted to look at before we got there and they helped supplement with their own experiences. "Signing papers" was quick and easy part. This team understood our life's busy schedule(s) and they stayed flexible with us thru the buying process. 5K into the new car and we're still lovin' it! Looking forward to taking it in to service to see their constant upgrades to showroom and service center... More

Awesome car buying experience I stopped by the dealership late in the evening and, even thought it was close to closing time, Mark was very polite and courteous. We test drove the I stopped by the dealership late in the evening and, even thought it was close to closing time, Mark was very polite and courteous. We test drove the car and worked out a deal the following day. Mark was very professional and easy to work with throughout the entire process and is certainly a credit to the organization! More

Car Buying at Your Own Pace Again, our car-buying experience with Harper Acura did not disappoint. The very knowledgeable sales staff was patient in helping us with our car sear Again, our car-buying experience with Harper Acura did not disappoint. The very knowledgeable sales staff was patient in helping us with our car search, and very accommodating to let us drive the process. Mark was helpful in refining our search to fit our needs and our time frame - and we appreciate it! Thanks to all the Harper Acura team for their professionalism and continued good service. More