Harper Acura

Most satisfying car buying experience ever!! Billy Morton was an amazing salesman. Very patient, no pressure and extremely dedicated to making sure had exactly what I wanted. Business manager R.J Billy Morton was an amazing salesman. Very patient, no pressure and extremely dedicated to making sure had exactly what I wanted. Business manager R.Jay Prusik did an outstanding job of securing us the best financing and warranties to best meet our needs. Billy and RJ both stayed over 3 hours passed closing on a Saturday afternoon to give us the best service I've ever received from a car dealership. I highly recommend this dealership and these two amazing employees. More

Great Experience at Harper Acura Mark Cauthen was absolutely wonderful to work with during and following the purchase of our new vehicle from Harper Acura. My husband and I live out Mark Cauthen was absolutely wonderful to work with during and following the purchase of our new vehicle from Harper Acura. My husband and I live out of state, and Mark worked with us to coordinate a fairly swift purchase and pickup of the vehicle on a holiday weekend. Mark was pleasant, knowledgeable, efficient, honest, and responsive. My husband and I encountered a few issues getting the paperwork to register our vehicle in our home state, and those issues were outside of the control of Harper Acura. Still, Mark and another team member, Amy Scates, remained available following the purchase to assist us in every way possible until those issues were finally resolved. I would certainly visit Harper Acura again for my next car purchase and would recommend Harper Acura and Mark, specifically, to anyone in the market to purchase a new car. We love our Acura and loved our experience with Harper Acura even more! More

Satisfied Customers! Shannon Harper and Mark, our sales rep, did an outstanding job taking care of our needs! Mike Phelps in the Parts department was also extremely helpfu Shannon Harper and Mark, our sales rep, did an outstanding job taking care of our needs! Mike Phelps in the Parts department was also extremely helpful and made sure our questions and concerns were addressed. The sales manager, Angela Patrick, on the other hand, needs to make more of an effort to help the customer. She does not return phone calls and does not put forth an effort to make sure customers are satisfied. If it wasn't for Shannon Harper, Mark and Mike, we would have purchased a different vehicle somewhere else. Thank you Shannon, Mark and Mike for all of your help. We're customers for life! More

Great car buying exerpriense We had a great experience buying our car at Harper Acura. No push irritating salesman. He was knowledgable, straight forward and helpful. We would def We had a great experience buying our car at Harper Acura. No push irritating salesman. He was knowledgable, straight forward and helpful. We would definitely recommend him. And we love tha car! More

Always great service and work My wife and I both own Acura's bought from Harper Acura. Each time we interact with Harper employees, be it front desk, service, sales, parts, financ My wife and I both own Acura's bought from Harper Acura. Each time we interact with Harper employees, be it front desk, service, sales, parts, finance, or support we are treated with respect. We always feel appreciated. Recently, my wife was shopping for a new car. She looked at / considered a wide range of vehicles online and via conversations with friends. She narrowed the list to three, then discounted one prior to driving it simply based on the fit and finish of the product on the lot. She then drove one vehicle, liked it and was likely going to buy it. She then decided to go on and drive the MDX (the second of the two she had narrowed her list too) just to be sure. Once she drove the vehicle, and experienced how we were treated at Harper, she completely discounted the other vehicle and only wanted the MDX. Fortunately, Harper had a MDX with the options she wanted on the lot that day. It was priced fairly, and we closed the deal in just a few minutes. No long negotiations, no haggling, no arm twisting, no "what can we do today", no screaming about low rates , just simple professional business done well. More

new car No pressure experience. Great dealership, this is my 4th car from Harper and I've always had a good experience and I expect to continue having the sam No pressure experience. Great dealership, this is my 4th car from Harper and I've always had a good experience and I expect to continue having the same. More

Great Service We were looking for a good used car for our family and purchased a 2005 Lexus GX 470..this car was my dream car! Mark Cauthen was very welcoming to us We were looking for a good used car for our family and purchased a 2005 Lexus GX 470..this car was my dream car! Mark Cauthen was very welcoming to us and treated us great! We were extremely nervous about purchasing a used car but not everyone can purchase a brand new car....we have had to take our Lexus to the shop a few times since we purchased it in March but hoping things are ok now and we will have it for several years to come. More

TLX Purchase My experience with Harper Acura and Mark Cauthen was very positive. I had done my homework on the car and have purchased an Acura or Honda for our la My experience with Harper Acura and Mark Cauthen was very positive. I had done my homework on the car and have purchased an Acura or Honda for our last 5 cars. The price was fair and the car delivery and prep top notch. I would definitely recommend Harper to my friends and would expect my service experience to be every bit as positive as the buying experience. More

Great, No Pressure - No Hassale Sales; Fantastic Service! We've purchased three Acuras from Harper's since moving to Knoxville in 2013. Mark Cauthen is an amazing salesman--he delivers what he promises and p We've purchased three Acuras from Harper's since moving to Knoxville in 2013. Mark Cauthen is an amazing salesman--he delivers what he promises and puts our needs first. Even after the sale, he worked hard to ensure we were happy with each purchase and is one of the main reasons we keep coming back. The service department is the other. Brad, Ray, and Richard take great care of us and ensure our needs our met and continually exceed my expectations for great customer service. Harper Acura gets it right each and every time!!! More

Wonderful I feel you could give a little more on the trade-in I had but it worked out. Next time I'll sell my car first as I did the first time I bought from yo I feel you could give a little more on the trade-in I had but it worked out. Next time I'll sell my car first as I did the first time I bought from you. More