
Harper Acura
Knoxville, TN
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10+ Years of Great Service Servicemen and women are knowledgeable and trustworthy. Mechanics always seem to do a superior job. Additionally, their dealership is immaculately c Servicemen and women are knowledgeable and trustworthy. Mechanics always seem to do a superior job. Additionally, their dealership is immaculately clean. Lastly, Richard and his team always make me feel important. Thank you for everything over the years! More
Hands down the best service! Always treated with top notch service. Everyone is always friendly and eager to help. Every detail has been thought out for the best customer experien Always treated with top notch service. Everyone is always friendly and eager to help. Every detail has been thought out for the best customer experience. Thank you so much! More
Longtime customer If Harper doesn’t sell it or service it, we don’t buy it. It’s that simple. As customers for the last 15 years, they have reinforced our trust in the If Harper doesn’t sell it or service it, we don’t buy it. It’s that simple. As customers for the last 15 years, they have reinforced our trust in the service department. More
Above and beyond! I stopped by the dealership to have the battery changed in my key and add air to one tire. The service department found a nail in my tire, they were a I stopped by the dealership to have the battery changed in my key and add air to one tire. The service department found a nail in my tire, they were about the fit it right than and even did a courtesy check over my whole car and washed it. I highly recommend Harper Acura, always a wonderful and friendly experience! More
Trust worthy service as always! Harper Acura has always been a dealership I can trust. My most recent visit continues to reinforce my beliefs. Both of my Acura's have been profession Harper Acura has always been a dealership I can trust. My most recent visit continues to reinforce my beliefs. Both of my Acura's have been professionally maintained at Harper and this week my wife heard a "rattle" from the engine bay in our 2010 MDX. I called Harper, described the noise, and made an appointment. I dropped off the MDX and was given a loaner (2017 MDX) so the technicians could thoroughly investigate the issue while allowing me to continue with my day. Not only did Harper diagnose the issue (a tensioner pulley with over 100k miles on it) but they did the full multi point inspection before I picked it up that afternoon. Every time I visit Harper Acura I am reminded why I am so loyal to the Brand.....Service! Yes the cars are great but I have been to other luxury service departments and they just fail to create the level of trust and comfort that the Harper Culture creates. More
Superb customer service Needed to have extra key made for my MDX. Phil Collins of service department was knowledgeable and professional. Arranged a loaner car for me and kept Needed to have extra key made for my MDX. Phil Collins of service department was knowledgeable and professional. Arranged a loaner car for me and kept me updated on work. All others including parts department gentleman and cashier pleasant. Exceptional customer service! More
Great Service Department I have a 2015 RDX and have always been very satisfied with the service that I've received at Harper Acura. I recently visited the service department I have a 2015 RDX and have always been very satisfied with the service that I've received at Harper Acura. I recently visited the service department for an extended warranty issue. When I arrived I was greeted by a young man who directed me to Steve Matz. I have dealt with Steve before and always find him to be knowledgeable and easy to work with. He quickly processed the paperwork necessary for me so I could be on my way with a loaner vehicle that was ready and waiting for me. The loaner vehicle is a nice perk so that I don't have to sit and wait for my vehicle to be serviced. My RDX was ready even before it was promised. When I arrived to pick up my RDX, Steve was ready to discuss the service that was performed and make sure I was pleased with the findings. I appreciate the attention that they pay to detail . . . and the complimentary car wash is also appreciated. More
Long-time customer, long-time satisfied We're now on our third MDX, and we only take it to Harper for service because we know that it'll be done right, and that they will go out of their way We're now on our third MDX, and we only take it to Harper for service because we know that it'll be done right, and that they will go out of their way to deliver exceptional service at every opportunity. More
Outstanding service I own a 2008 TL and Harper is the only service department that has ever worked on it They are great to work with and after dealing with them for almos I own a 2008 TL and Harper is the only service department that has ever worked on it They are great to work with and after dealing with them for almost ten years I know that I can trust them to take good care of my car. Everyone there goes out of their way to make sure you are taken care of. I highly recommend Harper for any of your car service needs. More
Car service Great service and I do enjoy the free car wash offered with the car being serviced. Great customer service. I will return in the future for car serv Great service and I do enjoy the free car wash offered with the car being serviced. Great customer service. I will return in the future for car service for my 2011 MDX. More