Harper Acura

Great staff What I like about going to the Acura service is the Kindness and friendliness of the service staff. They are all pleasant starting from the person gre What I like about going to the Acura service is the Kindness and friendliness of the service staff. They are all pleasant starting from the person greeting you to my service representative...who was also really nice (this time it was Arles). Though I had to wait and got my car at a later time, it was compensated. All the service staff are great! More

Fit, Finish, and Flexibility As is the manufacturer of these great cars, so is this dealership's service center.. Harper Acura's staff is focused on delivering an excellent custo As is the manufacturer of these great cars, so is this dealership's service center.. Harper Acura's staff is focused on delivering an excellent customer experience. They deliver consistently reliabile service, paying attention to the big and small details. Sometimes, being the only game in town can lead to less than top notch performance, but this is not the case with Harper Acura. Great job, as always! More

Comprehensive What do I like about Harper-very simple the complete preventive check up on the vehicle. I know what to expect every time I bring my vehicle in for s What do I like about Harper-very simple the complete preventive check up on the vehicle. I know what to expect every time I bring my vehicle in for service. Very professional and absolutely have the customer focus More

Excellent experience Friendly, professional and competent service staff. Really rolled out the red carpet for me and made me feel important and that my time was valuable. Friendly, professional and competent service staff. Really rolled out the red carpet for me and made me feel important and that my time was valuable. Highly recommend! More

Joanie’s Excellent service! I have been purchasing vehicles for over fifty years and having them serviced by the dealer. Harper Acura is by far the best for servicing my vehicle! I have been purchasing vehicles for over fifty years and having them serviced by the dealer. Harper Acura is by far the best for servicing my vehicle! Every person who works at this Acura dealership goes the extra mile to provide the superior service. Because of their caring, knowledge and service ethic I will never buy another vehicle from any other dealership! Their service Dept is the reason I will always purchase my Acura from Harper Acura! More

MDX Service I have been doing business with Harper Acura for over 20 years. First of all, I love the MDX and have driven nothing but MDX for the last 15 years. I have been doing business with Harper Acura for over 20 years. First of all, I love the MDX and have driven nothing but MDX for the last 15 years. But in addition to loving the car, one of the primary reasons I am so happy with Acura is the service department at Harper Acura. They are second to none. They are efficient, fairly priced, and always professional. I had a service visit on 6/19/18. Steve Matz did an outstanding job of communicating with me and keeping me informed about what was going on. The outstanding service department at Harper Acura is top notch and 5 Star! Shirley Hoskins More

Best Service Advisors Phil and Steve are the best service advisors every since I've owned my Acura RDX. The service that Harper has and the people are working there is just Phil and Steve are the best service advisors every since I've owned my Acura RDX. The service that Harper has and the people are working there is just wonderful. More

Superior Service Harper Acura has been servicing my vehicles since their inception. This includes 8 different vehicles over the last 25 years. Since I am an engineer Harper Acura has been servicing my vehicles since their inception. This includes 8 different vehicles over the last 25 years. Since I am an engineer, I know the importance of maintaining your vehicle and I am very fussy who services mine. Over the years I have owned a few other luxury brands here in Knoxville and I have never been satisfied with their service departments. For all these years, Harper Acura has provided consistently outstanding service and I continue to buy Acura's because of the service department. They (1) are easy to get any appointment with, (2) are easy and quick to check in with, (3) provide a nice loaner vehicle, (4) service my vehicles correctly and with integrity (5) have them ready when they say they will, (6) always wash my car, (7) are extremely courteous and friendly, and (8) while not the cheapest in town, are reasonably priced (you get what you pay for). I have also had great service from the Parts Department over all these years. They are very knowledgeable, courteous, and get needed parts quickly. Richard Tompa (Service Manager) and his service team always do a great job servicing my vehicles or even providing information to me when I choose do so some of my own maintenance. More

Attention to detail and amazing customer service Harper Acura has taken care of my AcuraTL as long as I've owned. The service people are knowledgeable more than most I've dealt with. Phil who assiste Harper Acura has taken care of my AcuraTL as long as I've owned. The service people are knowledgeable more than most I've dealt with. Phil who assisted me this time, worked previously in the garage and knows the cars inside and out. In the past, I brought my car in when it was stalling. No lights were coming on and no error codes showed up, yet Phil and the garage were able to track the problem down and fix it. This past visit, I left a briefcase in the backseat of my loaner. Phil tracked down the customer who had the loaner and got my briefcase back. Once again, they went above and beyond. More

Great People! Everyone here is always nice. Genuinely too! They never judge by race, religion, appearance etc. Very nice. I can't wait to purchase my SUV Everyone here is always nice. Genuinely too! They never judge by race, religion, appearance etc. Very nice. I can't wait to purchase my SUV More