Harper Acura

Took my 2016 Acura TLX to the Service Department for the B1 maintenance. Everything about the experience was fantastic! Got a loaner car, which was a new TLX, so I got to see how the new TLX compared with m B1 maintenance. Everything about the experience was fantastic! Got a loaner car, which was a new TLX, so I got to see how the new TLX compared with mine. The service only took several hours, and very reasonably priced. When I picked up the car, it was sparkling clean inside and out. I really appreciated that. I highly recommend Harper Acura! More

Maintenance Took it in for the normal oil change and filter, etc. When it was done we were charged for a tire rotation we didn't authorize and we didn't need. The Took it in for the normal oil change and filter, etc. When it was done we were charged for a tire rotation we didn't authorize and we didn't need. The tires were brand new and certainly didn't need anything. More

Harper Acura an excellent dealership I have had my Acura TL serviced a Harper Acura sense I purchased in new in 2009. Their service is excellent. The service writers really listen to yo I have had my Acura TL serviced a Harper Acura sense I purchased in new in 2009. Their service is excellent. The service writers really listen to you as you describe the problem with your vehicle and offer advice as to how to resolve. More

Lost my car. Made an appointment for June 5 to have a bumper protector install on rear bumper, also to have a couple things ch checked out. The person making the a Made an appointment for June 5 to have a bumper protector install on rear bumper, also to have a couple things ch checked out. The person making the appointment state that it would take around and hour to do everything. When we arrive at the dealership on the scheduled day, the first thing my wife and I noticed was that no one at the dealership was wearing a mask because of covid 19. This sort of spooked us, but went in a met with Patrick Roberts. We filled all the papers to able to use a loaner car and Patrick said that it would take about 3 hours to complete. We told that him that originally told it would only take about an hour. We agreed to come in 3 hours or earlier if he called. We came back at 2 pm and Patrick went to the shop to check and see if our car was ready. He came back and told us that they were working on it. I asked if he was sure because our car was sitting outside and had never been touched. I think led him that was not acceptable for nothing to have been done for 3 hours. He said that he would get it in immediately and get everything done. My wife and I went to the customer lounge to wait. Mike Phelps and Patrick showed up in a few minutes and Mike was trying to find out what had happened. I went through the whole thing again and Mike reassured us that everything would be taken care of at no cost. Mike handled the whole situation very professionally and tried to make things right. More

Great sales as I got exactly what I wanted, but excellent service. At some dealers getting something done or fixed "might be a problem". At Harper, nothing is ever a problem. They just take care of it as it service. At some dealers getting something done or fixed "might be a problem". At Harper, nothing is ever a problem. They just take care of it as it should be. More

Our Harper Sales Consultant was Mark Cauthen. Mark made the entire buying process seamless for us. His communication from search to delivery was thorough, respectful and kind. You would be hard pressed t the entire buying process seamless for us. His communication from search to delivery was thorough, respectful and kind. You would be hard pressed to find someone more knowledgeable of the products available for sale or a more trustworthy sales agent to do business with. I would not hesitate to recommend my friends work with Mark. More

Wonderful experience. Ed Langston went the extra mile by bringing me papers to sign at work because I couldn’t get into the dealership. Very highly recommend Ed and the rest of the Harper Team bringing me papers to sign at work because I couldn’t get into the dealership. Very highly recommend Ed and the rest of the Harper Team More

Great car buying experience Was very impressed with my salesman Ricky Loy. Earned my trust and made sure that I got the EXACT Vehicle that I wanted. Well prepared and thoroughl Was very impressed with my salesman Ricky Loy. Earned my trust and made sure that I got the EXACT Vehicle that I wanted. Well prepared and thoroughly understands the no nonsense approach to sell a vehicle. I will recommend HARPER ACURA to all my friends. More

I highly recommend this dealership and the service department at Harper Acura. They are top notch. Outstanding customer service that I have never experienced at any other dealership. department at Harper Acura. They are top notch. Outstanding customer service that I have never experienced at any other dealership. More

I had a nail in the tire, and wasn't sure the tire store I had it checked with was telling me the truth. Not only did the service rep explained clearly the situation, went out of his way to take good care o I had it checked with was telling me the truth. Not only did the service rep explained clearly the situation, went out of his way to take good care of me. This is not unusual, it is the it standard of excellence! Why only 4 stars, I rate God at 5 stars, all others can always strive for improvement. More