
Harper Acura
Knoxville, TN
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great buying experience A great company, a great team, and a fantastic automobile. The guys working in the garage were so courteous, and we were not even interfacing with th A great company, a great team, and a fantastic automobile. The guys working in the garage were so courteous, and we were not even interfacing with them. All staff were helpful. More
Acura Accessory installation Service was Excellent , Mr. Arles Stinnett was Outstanding to work with, and Mark Cauthen takes care of customers after the sale. No other words a Service was Excellent , Mr. Arles Stinnett was Outstanding to work with, and Mark Cauthen takes care of customers after the sale. No other words are needed. More
Oil change and minor maintenance This was the first time I had a little difficulty with communicating with the service department. I had a new guy as my service rep and he did not kno This was the first time I had a little difficulty with communicating with the service department. I had a new guy as my service rep and he did not know me or my car as well as my usual pros Arless and Steve. Missed those guys! More
Not to pleased with this appointment. They said a couple hours it took all day! Very dirty loaner car. Friendly staff though. Had service done before not this bad hours it took all day! Very dirty loaner car. Friendly staff though. Had service done before not this bad More
The service department and employees very professional, quick to get the work done and made sure I was comfortable while waiting. Service Excellent as usual! quick to get the work done and made sure I was comfortable while waiting. Service Excellent as usual! More
Harpers Acura never disappoints! I just had my MDX serviced, and as always a great experience. The best and most courteous staff...The moment of arrival, I was warmly greeted and sh I just had my MDX serviced, and as always a great experience. The best and most courteous staff...The moment of arrival, I was warmly greeted and shown to the comfortable waiting area and offered snacks and cold drinks. I was consulted when my cars service was completed and was told my car was being washed for me...how nice, the tires were shined up, the interior was vacuumed and the surfaces wiped down and cleaned up. This is always a part of the service, but this time my vehicle was really cleaned up great...which was a treat for me, as I have been suffering with a tennis elbow and washing and cleaning my auto wouldn’t be easily done by me.... I love this dealership....have always had positive and satisfying experience with Harpers! Thank you, PL Freshour More
Always incredible service. Something that can be stressful, was a breeze when they called to replace my transmission (under warranty). They go the extra mile stressful, was a breeze when they called to replace my transmission (under warranty). They go the extra mile More
I cannot sing enough praises for Ricky and Daniel. From the moment I came on to lot to the moment I drove off with a car, I was treated with respect and kindness. I never felt like I was being pushed into the moment I came on to lot to the moment I drove off with a car, I was treated with respect and kindness. I never felt like I was being pushed into a sale. I had a very pleasant experience and strongly recommend Harper Acura. More