Harper Acura
Knoxville, TN
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Steve Matz did an excellent job getting me checked in and providing me with a loaner car. My car was done just as promised and was cleaned and washed and ready to go. providing me with a loaner car. My car was done just as promised and was cleaned and washed and ready to go. More
Houston and the service team at Harper Acura provided exceptional service. They took care of everything right away, explained the results of the multi-point inspection, made recommendations, and had me o exceptional service. They took care of everything right away, explained the results of the multi-point inspection, made recommendations, and had me on my way in less than an hour. Houston followed up later that day to make sure I had a good experience. Well done! More
Harper Acura always impresses me with their customer service & attention to detail. The service department & Steve Matz always explain the service that’s needed & call to confirm any additional service service & attention to detail. The service department & Steve Matz always explain the service that’s needed & call to confirm any additional service they recommend. Vehicle is always clean & ready when promised. More
Steve Matz is very efficient, courteous. Hope he has a clone in the Service Dept. The service was done as promised. My car was clean when I got it back. clone in the Service Dept. The service was done as promised. My car was clean when I got it back. More
Bought a Certified 2019 Acura MDX. I was satisfied with the friendliness provided during my experience. Jeremy was professional and knowledgeable. Definitely will buy again from Harper Acura the friendliness provided during my experience. Jeremy was professional and knowledgeable. Definitely will buy again from Harper Acura More
Very good service especially due to Covid. I have purchase 2 Acura from Harper. Had all my service done at Harper Acura. At my age, 76, I feel comfortable and know that it will be done right. purchase 2 Acura from Harper. Had all my service done at Harper Acura. At my age, 76, I feel comfortable and know that it will be done right. More
Great service as always. We have been bringing our 2011 Acura here for service since we bought it new from Harper. We have always been satisfied. The findings of the service tech were clearly explained. Acura here for service since we bought it new from Harper. We have always been satisfied. The findings of the service tech were clearly explained. A pleasant experience! More
Great service and friendly staff. I purchased a vehicle that was traded in from a lease and not an Acura. I was treated as a valuable customer even after the purchase and encouraged to continue service for that was traded in from a lease and not an Acura. I was treated as a valuable customer even after the purchase and encouraged to continue service for my vehicle through Harper Acura. I feel as though they treat me the same as if I had purchased an Acura from them. Very professional. I’m very pleased with the service I have received so far and plan to continue to use Harper Acura in the future. More
This our first time having our 2020 MDX serviced. Houston was our service advisor. He was very friendly and helpful. Our car was ready even before the promised time. was our service advisor. He was very friendly and helpful. Our car was ready even before the promised time. More
Harper Acura pays close attention to details. The MDX we bought is a 2016; but,it looks and drives like a new MDX. Ricky Loy, our sale rep, was helpful, informative, and his service is outstanding. bought is a 2016; but,it looks and drives like a new MDX. Ricky Loy, our sale rep, was helpful, informative, and his service is outstanding. More