Harper Acura
Knoxville, TN
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I'm from Nashville. 2nd time I leased at Harper. This time a little confusing getting the paperwork done. For some reason, I was dealing with 2 salesmen. 1 kept pushing off what needed to be done, on th time a little confusing getting the paperwork done. For some reason, I was dealing with 2 salesmen. 1 kept pushing off what needed to be done, on the other. Around and around we went. Finally got to the financial man who was part-time. He wasn't sure of some answers. All in all, I got the car but it took more than 2 hours and I needed to drive back home before dark.. Didn't happen. More
First time to take our Acura MDX for a diagnostic test. We were immediately attended to as soon as we drove the car up to the service area. They worked on the car, took care of the problem and when we pick We were immediately attended to as soon as we drove the car up to the service area. They worked on the car, took care of the problem and when we picked it up, the car was meticulously cleaned inside out. It felt like we were driving a brand new car out the dealership. Thanks for the great job, Steve Matz. More
The service dept. always do a great job. I can rely on the service team to address any issue and keep my 2 Acura’s running perfectly. the service team to address any issue and keep my 2 Acura’s running perfectly. More
Thrilled as always to have our Acura RDX serviced with Harper Acura. Whether on the phone or in person the customer service is top-notch and you're treated like family. The service department is communic Harper Acura. Whether on the phone or in person the customer service is top-notch and you're treated like family. The service department is communicative, the drop off efficient and the service was prompt. Thank you Houston at HarperAcura! More
I bought my Acura MDX last year and have been so happy with the car, but especially happy with Harper Acura. Great folks in both sales and service. Last week I had to leave my car in for cracked windshi with the car, but especially happy with Harper Acura. Great folks in both sales and service. Last week I had to leave my car in for cracked windshield. My service advisor, Houston, kept me up to date on what was going on an when my car would be ready. Nice that I got a free loaner, while my car was being serviced. More
This was our fourth car to buy from Harper. Adam Tipton, Ed Langston and Cody Borden were really great to work with. You can not go wrong doing business with Harper. Ed Langston and Cody Borden were really great to work with. You can not go wrong doing business with Harper. More
Adam Tipton made my car buying experience a stress free event . Professional and courteous staff. We will definitely buy our next car from the Harper family of auto dealerships. event . Professional and courteous staff. We will definitely buy our next car from the Harper family of auto dealerships. More
My MDX has had a chirping sound since it was purchased in 2017. Also have continued to have shifting issues with the transmission. These issues were investigated on every service call since the car was new. 2017. Also have continued to have shifting issues with the transmission. These issues were investigated on every service call since the car was new. On our most recent service Jeff found a ruptured rear motor mount. That has finally fixed the chirping. I am hopeful that a solution for the poor shifting of the transmission will finally be fixed. The service team at Harper Acura are great. My thanks to Jeff, Arles and Steve for not giving up! More
Excellent service on my Acura cars! I always trust Harper’s to be thorough and make sure I get back on the road safely. The employees were all masked and taking Covid precautions as well. Harper’s to be thorough and make sure I get back on the road safely. The employees were all masked and taking Covid precautions as well. More
Brought a 2020 MDX from Harper Acura , excellent service and attention from sales person and financial personnel. Car is top quality . Has everything we need on it. Very satisfied customer. and attention from sales person and financial personnel. Car is top quality . Has everything we need on it. Very satisfied customer. More