Harold Zeigler Honda

Same old same old. No HRV’s on the lot. Cater to my husband and don’t care about my choice in cars. Can’ resell a leased car. Don’t communicate with women. Service No HRV’s on the lot. Cater to my husband and don’t care about my choice in cars. Can’ resell a leased car. Don’t communicate with women. Service is good but typically a long wait. They are friendly in service. You’ll be charged an a lot and highly inconvenienced if you loose your keys. Doesn’t matter you’re already inconvenienced. Only to get a temporary key that works for maybe two weeks. If you get your car washed there they don’t let you know when it’s done. Took away the cookies they used to have for paying customers. Buy an expensive new Accord and they take a razor blade to get plastic seat covers off. Ready to buy a used Camry or get a Chevy which offers a free lease fee. I just am tired of the poorly designed Civics which are low in storage, sit too low to the ground (same as the Accords. Don’t have HRV’s on the lot. Block the dealership with two big vehicles on the weekends. Don’t telll you if your car is finished after service. Do offer coupons for service. Dealership is way too far away…need a lot on the East side of Kalamazoo. Need I say more. Honda is really jaded to communicate with and has a very sensitive automated system that hangs up on you if you’re trying to communicate w/them. It’s my car so don’t kiss up to my husband talk to me and try to sell us a vehicle. More

Travis was great to work with and made the buying experience extremely easy. Never felt pressured at all and will be out go to dealership! experience extremely easy. Never felt pressured at all and will be out go to dealership! More

Very through in completing all repairs in a timely manner. In addition a loaner vehicle was made available for the time the service was being completed. manner. In addition a loaner vehicle was made available for the time the service was being completed. More

I appreciated Zach taking the time to explain to me my assessment questions. He also gave me some helpful advice on how to extend the life of my battery. Thank you! assessment questions. He also gave me some helpful advice on how to extend the life of my battery. Thank you! More

I was treated with courtesy and respect. The service manager helped me and it took less than 20 minutes. Highly recommend this dealership. The service manager helped me and it took less than 20 minutes. Highly recommend this dealership. More

The General Manager,Zach has gone above and beyond to satisfy me with a service concern. I will forever be grateful and will always drive a Honda. A very personable man with high standards. satisfy me with a service concern. I will forever be grateful and will always drive a Honda. A very personable man with high standards. More

I had a fantastic buying experience with Zeigler Honda’s sales Representative, Tyler Eddy. The financial manager, I believe his name was Ben Coopes, was also very helpful…everything from signing the paperwo sales Representative, Tyler Eddy. The financial manager, I believe his name was Ben Coopes, was also very helpful…everything from signing the paperwork, trying to learn all the “bells and whistles” and dealing with Zeigler Automotive…as their saying goes…was…”A great experience”. The Passport drives well too…I just need to study the manual a bit. I’ve wanted to own a Honda for 17 years…now I do! I Haven’t spent $60 Grand so fast in a long time…Cheers! I think Tyler Eddy deserves a raise. Time will only tell if my Zeigler Honda experience remains top notch…I think it will…Cheers! Respectfully, Franklin D. Chenman More

Professional-punctual-polite-reasonable Great location and great service. Very thankful to have this caliber of Honda Dealership. and great service. Very thankful to have this caliber of Honda Dealership. More

I took my 2011 Honda CRV into Zeigler Honda to have the door actuator replaced by them. They put in part, called when car was ready for pickup. Drove my wife over so she could drive the CRV home. When I door actuator replaced by them. They put in part, called when car was ready for pickup. Drove my wife over so she could drive the CRV home. When I got home, I found out that the top of the door panel was humped up at the door window opening. When I put the window down, the felt rail fell away from the door panel, and tab at top center of door panel was bent under into door panel. It is supposed to be hooked over the metal door frame. I took pictures of improper mounting of door panel, and damage to tab. I called Advisor/Manager Dave, told him what was wrong with panel. He said to bring it back in and they would fix the panel. I was already out of town when he called back and told him I would bring the car back in on Monday. During the time I was out of town, my friend that is an auto body specialist for 48 years looked at what had happened. He said they needed to remove the door panel, heat the tab up and let it cool. He said it would go back to its original molding shape. Re-attach the felt rail to the door panel and reinstall door panel correctly. When on Monday I took the CRV into Zeigler Honda, I talked to Dave Burtis about what my friend had told me they needed to do, to fix the door panel. He listened and then took the car into the repair shop. A very short time later, he brings the car back. He said it’s all fixed. When I put the window down, there was a black substance on top of the door panel. He told me that is where they heated up the panel and put it back together. When I got home (1 hour later), and put the window down, the felt rail fell away from the door panel. I found out all they did was cut off the tab from panel and put black adhesive on felt rail and glue back to panel. This is right where you put your arm out the window on door panel. It sticks to you like tar, got on my coat and my fingers when I looked at what they had done! At this point, I am LIVID at what they had done!! I did not authorize them to cut tab off the door panel. I called and left a voice mail for Dave Burtis. He called back later and said they would get me another door panel. Later the next day they called back and said they had found one, and would let me know when it was in. He called a few days later, said they would swap out the panel. I had already had the car in twice for repair that went from bad to worse, and that I would pick up door panel and do the work myself. I went over and picked up the door panel. The next day, I had my friend come over and filmed the removal of the door panel. That’s when I found out that there are 2 clips on upper wing that covers the mirror bolts that has to be removed to get panel off. Only 1 clip on this panel, is supposed to have 2 clips hold this on, only 1 on that part! Next, I start to remove door panel screws, door arm has 1 upper screw and 1 lower screw. The lower screw is just lying in pocket behind tab cover, NOT screwed into door frame. The upper screw goes into square block that clips into door. The square block was not in the metal door frame. I started removing the panel and found that 3 of nine door pins that hold the panel to the door were not there! Upon removal of door panel, the moisture barrier is not put back up in place. The plastic plug that holds the barrier up, is not there. The plug that covers the access hole for door handle that needs to be removed for replacement of door actuator, was not put back in on reassembly. I fail to understand why this was not put back together to factory specs. I put the replacement panel on and off 6 times to see how hard it would be. All I had to do was line it up correctly and it fell right in place with NO force at all. I even had to change the door switches out because the replacement panel switches did not work correctly. I paid them $438.90 labor, Misc charges $35.00, Parts $155.24, Tax $11.41, for a Total of $640.55 to do THIS????? More

Brian Sanderson was the sales person that I worked with. He did every thing possible to make the process easy and comfortable. Everything was explained very well and handled very professionally. Polite and He did every thing possible to make the process easy and comfortable. Everything was explained very well and handled very professionally. Polite and complete. More