Harold Zeigler Honda

Travis NeSmith treated my e-mail correspondence (and later, telephone conversations) seriously, just a if I had been a walk-in customer, returning a few times to the dealership to negotiate the price an later, telephone conversations) seriously, just a if I had been a walk-in customer, returning a few times to the dealership to negotiate the price and confirm availability. While this purchase and choice of dealership was primarily based on price, I appreciated Travis' attention to detail, and how he quickly and thoroughly addressed all of my questions and concerns. Jerry Mather was also a great ambassador for the Zeigler team, cautiously and safely delivering me 60 miles to the dealership through a significant snow storm. More

I enjoyed working with Travis Nesmith while looking for a used car. He was awesome and responded well to what I was looking for. He stayed in touch with me without overloading me or neglecting me. I enjoyed used car. He was awesome and responded well to what I was looking for. He stayed in touch with me without overloading me or neglecting me. I enjoyed working with him. There service department is great as well, I have taken my car there several times and have been pleased with the customer service. More

Heather was friendly, helpful, knowledgeable. She called me quickly from my online request, was available, understood my needs, helped with glitches, helped clean out my old car. me quickly from my online request, was available, understood my needs, helped with glitches, helped clean out my old car. More

Your service was great as usua. However the Glass repair staff that was in your service area was not so good. I was approached by a glass person about two very small pin like chips in my windshield. They staff that was in your service area was not so good. I was approached by a glass person about two very small pin like chips in my windshield. They said that they would repair these chips at no cost and all that I had to do was to supply them with my insurance information. So I went ahead and told them to do the work of which I'm sorry I did. After receiving a call from one of their reps. in some other location. He stated that he could not verify the insurance and I would have to call back in 30 minutes. I told them that this is not what your in house rep. explained to me. He said it would be simple and I could be on my way. I explained to them the situation and I did not have the time or patience to call them back, so I told them to just forget about the glass repair. You don't need this these type of people in your service area finding ways to make repairs that are not necessary. It really turned me off about your service. You don't need this in your service area. I came there for an oil change and not to be hassled by some unknown company. I will definitely think twice about coming back to your dealership for service or even to purchase a new car. Also your this service review is very user friendly. I had to select the brand serviced 5 times before it would go through. More

The techs at Harold Ziegler were very friendly and courteous. They assisted me right away and gave me an accurate estimate in terms of time and cost for the work I needed to have done (oil change and courteous. They assisted me right away and gave me an accurate estimate in terms of time and cost for the work I needed to have done (oil change and tire rotation). Their customer area is extremely clean and comfortable and allowed me to work/read without any distractions. The service on my car was completely within the estimated time, I was checked out very efficiently and was on my way. Overall a very positive experience and would highly recommend using Harold Ziegler to any Honda owner for maintenance on their car. More

COREY SAGANSKI WAS VERY PROFESSIONAL AND GOOD NATURED. I ENJOYED WORKING WITH HIM. ONLY NEGATIVE WAS CASHIER. SHE REMAINED ON THE PHONE THE ENTIRE TIME. SHE SEEMED EXASPERATED WHEN I HAD AN ONLINE COU ENJOYED WORKING WITH HIM. ONLY NEGATIVE WAS CASHIER. SHE REMAINED ON THE PHONE THE ENTIRE TIME. SHE SEEMED EXASPERATED WHEN I HAD AN ONLINE COUPON AFTER SHE PRINTED RECEIPT AND HAD TO PRINT A NEW RECEIPT. SHE NEVER ASKED IF I HAD A COUPON, WHICH I HAD SET ON HER COUNTER WITH MY CREDIT CARD AND DRIVERS LICENSE. I LATER SAW THE COUPON I HAD GIVEN HER CRUMPLED IN A CORNER OF HER DESK. SHE NEVER MADE EYE CONTACT WITH ME DURING ENTIRE INTERACTION. SHE NEVER ASKED HOW I WAS, A COMMON COURTESY IN ANY CUSTOMER INTERACTION. PAYING $415.00 FOR SERVICING MY 2003 CRV (I AM THE ORIGINAL OWNER) SEEMED A BIT MORE DIFFICULT TO ACCEPT WHEN I PAID IT TO HER. SHE WAS THE LAST PERSON I INTERACTED WITH AT THE DEALERSHIP. I LEFT WITH LESS THAN A GOOD IMPRESSION AND A BIT OFFENDED. I LIVE BETWEEN TWO HONDA DEALERSHIPS OF EQUAL DISTANCE. THE OTHER DEALERSHIP HAS ASKED FOR MY BUSINESS THROUGH MAILINGS ON A REGULAR BASIS. WHEN A CUSTOMER HAS A CHOICE THEY MAY LOOK ELSEWHERE IF AN EXPERIENCE WITH ONE DEALERSHIP IS LESS THAN SEAMLESS. I MIGHT JUST TAKE THEM UP ON THEIR OFFER. THEY ALSO HAVE A TOYOTA DEALERSHIP, I MIGHT EVEN "JUMP SHIP" AND BUY A 2013 RAVE 4 FROM THEM. INTERESTING... More

The service department provided the expected service - a warranty repair of my 2013 Honda Ridgeline. A dashboard speaker was improperly installed at the factory. I cannot recommend this dealership based warranty repair of my 2013 Honda Ridgeline. A dashboard speaker was improperly installed at the factory. I cannot recommend this dealership based on my experience with the sales department. We've already responded to a Honda of America phone interview regarding our negative sales experience. A summary of the sales experience. We test drove a specific, new Ridgeline. We agreed on a price and returned the next day to pick up the vehicle. Upon arrival the salesman was late for our appointment. There was only one or two ignition keys available. A second key would be available in 3 to 4 days. The vehicle we were presented was not the vehicle test driven the previous day. The vehicle had obvious scratches in the truck bed. When asked why we were not presented with the vehicle we test drove we were told - 'our policy is to sell the oldest inventory first'. We insisted on the vehicle we test drove. The exact vehicle was parked right where it was the previous day. We waited for the vehicle to be 'cleaned and prepped', making the sales experience even more tedious. A minor note: the salesman did not know how to lock the in-bed trunk. More

This was my first visit for service (oil change/tire rotation) on my leased 2012 Honda Civic. I don't know the names of the employees but everyone was very nice. The service was done quickly and I pre rotation) on my leased 2012 Honda Civic. I don't know the names of the employees but everyone was very nice. The service was done quickly and I presume it is quality work. I had a email coupon so the price was great. More

Everyone is very friendly. A simple car wash would be nice when I bring my car in for any service, especially an oil change. Most other dealerships do this and it shows customer appreciation. Thanks. nice when I bring my car in for any service, especially an oil change. Most other dealerships do this and it shows customer appreciation. Thanks. More

Service employees were extremely friendly and helpful and were able to solve our problem expeditiously and did not submit a charge for the service! Thank you! were able to solve our problem expeditiously and did not submit a charge for the service! Thank you! More