Harold Zeigler Honda
Kalamazoo, MI
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Terrible service department with complacent people who have no regard for the customer. 2 very bad experiences (yes, I was dumb enough to give them a second chance). Basic oil change where the drain plug have no regard for the customer. 2 very bad experiences (yes, I was dumb enough to give them a second chance). Basic oil change where the drain plug wasn't tightened in my oil pan leading to a slow leak. Second time in for a warranty repair was told 2 hours and took 4. Service managers excuse? "The mechanics do like to eat lunch". My reply, I'm the customer and I like to eat lunch too. Find another dealership, the 5 star reviews were clearly written to boost their rating and doubtful they are real customers More
Great service today, which is typically the case here. Bought a used vehicle last week and found that the windshield washer fluid wasn't being sprayed onto the windshield. Dave took care of it, provided Bought a used vehicle last week and found that the windshield washer fluid wasn't being sprayed onto the windshield. Dave took care of it, provided me with a loaner during the repair, and comped the bill. Thanks to a 'furry creature' the fluid hose had a hole chewed in it, but these guys took care of it efficiently and didn't charge me anything as the purchase was so recent. Really glad we purchased our newest vehicle here! More
Nice dealing with this dealership. Courteous, professional people. No high pressure sales tactics. Service department has always been excellent, also. Courteous, professional people. No high pressure sales tactics. Service department has always been excellent, also. More