Harold Chevrolet - Service Center

Very poor customer service So I bought a 2017 Chevy truck at a price very close too what the dealer was originally asking; I was told there was. Dry little room for negotiation! So I bought a 2017 Chevy truck at a price very close too what the dealer was originally asking; I was told there was. Dry little room for negotiation! This vehicle had 18k + not new but fairly clean. I negotiated that they detail the exterior of the truck with the deal as it had rust dots imbedded in the white paint! I was told it would be detailed the morning that I came to pick up my truck and pay 40k! Needless to say they did not follow through on their promise. I took the vehicle regardless as it was raining and I had driven an hour and 10 minutes after making a deal a previous day; they had given me their word so why would I question? I received an email from the salesman asking how I felt about my purchase. I stated the truck was treating me good so far; but I was a bit disappointed that he did not follow through with our agreement to detail the truck and remove the rust dots. A few days later he made it a point to call me and tell me he was very sorry and he would like to make it right and detail the truck for free at my convenience in schedule! I made him aware that I couldn’t get it in rt away as I don’t live close but I would set something up as soon as I could. I emailed the salesman to set up the exterior detail and asked about getting a price to detail the interior and get an oil change while I was there since I would be make no the trip! He called me back said oil change was 70$ and entire detail was free of charge; so we set a date when all work was to be done and I was told it would take approximately 4 hrs and a would wait in town. So I go through all of this driving/ waiting in town and receive a call that vehicle is ready for pickup. I return on foot to the dealer to get my truck and find they have maybe changed oil and ran the truck through car wash only! They swept interior did not attempt to detail or steam clean 1 thing inside, and the exterior was still polka dotted with rust specs in paint as it had been when I originally looked at buying the truck!!!! Very pusses off that they chose to waste my day, fuel, and lied to me about their intentions!!! The dealer would’ve been further ahead telling me no they would not detail the truck for free from the get go; unbelievably dissatisfied customer!!!!!! More

Needed to have rotars turned The sales manager was more than willing to take care of this at no charge. Really liked Sam Crover and our salesman. I would recommend this dealersh The sales manager was more than willing to take care of this at no charge. Really liked Sam Crover and our salesman. I would recommend this dealership. More