Hardin Buick GMC

Fri 2/4: Had to order parts for repair; “I’ll call when they come in on Monday”. I called late Monday 2/7. “Yeah, they’re here I just got sidetracked and forgot to call you. “ Had he called as promised, we they come in on Monday”. I called late Monday 2/7. “Yeah, they’re here I just got sidetracked and forgot to call you. “ Had he called as promised, we could have got the car in and fixed that day. Next available appt was OVER A WEEK later. No choice, since parts were in and paid for, so I took it.. Brought it in on time on 2/15 at 7:30, name was on board. Got a look like I was some sort of alien. Finally pulled up record, “OK, It’ll be ready in four hours.” I called at 2:30 (7 hrs later), “Almost done, give us an hour. I’ll call you.” Finally got a call at 4:15 to come get it “Remember, we close at 5:15.” Rushed out and got there at 5:00. Seems to work OK, but the whole experience was not up to the standard Hardin has set for the last 15 years I’ve been bringing my cars in. More

Was not greeted from anyone when l checked in. No customer service from other sales agent. However, Jeff was nice and professional. customer service from other sales agent. However, Jeff was nice and professional. More

The service team was outstanding. They kept me informed kn my rrpair and completed everthing on time kn my rrpair and completed everthing on time More

The dealership not only has fantastic service but in a time when they could take advantage of buyers, they are delivering a great experience and they are treating customers with respect. time when they could take advantage of buyers, they are delivering a great experience and they are treating customers with respect. More

Hardin of Anaheim, has an old school way of doing business which means, “ they back up what they say.” Bruce my salesman was very knowledgeable about the whole sales process and was confident about t business which means, “ they back up what they say.” Bruce my salesman was very knowledgeable about the whole sales process and was confident about the product he was selling. Both the sales and management team made a great effort on resolving my situation to move things forward. Very happy that I brought my business to Hardin GMC of Anaheim. More

Great Job!! Professional, polite no pressure , made sure I was driving away in 1 hour I was driving away in 1 hour More

Good detailed explanation about issues with car. Would be better if provided status updates every hour. be better if provided status updates every hour. More

Service advisor was professional and got my vehicle the service needed and helped resolve the situation service needed and helped resolve the situation More

Jesse kept me aware of the situation from the time I brought it I until the time I picked it up! The diagnosis was spot on and the repairs were handled professionally!! Thank you! brought it I until the time I picked it up! The diagnosis was spot on and the repairs were handled professionally!! Thank you! More

Hardin GMC is a wonderful dealer. I have used Hardin for two purchases of one used and my recent a new purchase. The sales team, floor manager, and finance team is pleasure to work with. The service tea two purchases of one used and my recent a new purchase. The sales team, floor manager, and finance team is pleasure to work with. The service team well, I believe there’s room for improvement in communication. I don’t receive and updates, I was never asked if I would wait , needed a ride from the shuttle, or if a loaner vehicle was available at anytime. I did ask for a loaner , but was told there was not any. I personally saw a red Buick SUV with courtesy vehicle on the windshield. I have gone to 3 different GMC service departments and I seldom use Hardin for service since the other two are more accommodating and communicate as I would expect. Additionally the service note states TP was set to 35psi and signed off , yet my vehicle still have various psi on each wheel from 41-39psi. Nonetheless I am over all satisfied. I will continue to consider Hardin GMC for service and purchases. More