Hardin Buick GMC

Veh for purchase Lured in because they said had a vehicle I was interested in. They did not. Said it was in Palmdale. Wouldn’t transport w/o me purchasing it first. Po Lured in because they said had a vehicle I was interested in. They did not. Said it was in Palmdale. Wouldn’t transport w/o me purchasing it first. Poor sales tactics. More

Dealership/Service Review I have many dealerships closer to me. I could have bought my car elsewhere and I could have it serviced elsewhere. I come to Harden Buick because it I have many dealerships closer to me. I could have bought my car elsewhere and I could have it serviced elsewhere. I come to Harden Buick because it is a quiet reliable professional friendly dealership. Some of the dealerships closer to where I live are standing outside and ready to pounce. I like the cool calm and collected atmosphere. And I like the popcorn More

Service Work My Lacrosse just clicked over to 150,000 miles. The service staff continues to go above and beyond in providing VIP service. Early shuttle to work, My Lacrosse just clicked over to 150,000 miles. The service staff continues to go above and beyond in providing VIP service. Early shuttle to work, good communication and good follow up. All greatly appreciated in my quest to keep my trusty Buick on the road! More

Excellent Service, Always! I bought my 2003 GMC Safari at Hardin Buick GMC, and for the past 16 years, their Service Department has been the ONLY source for maintenance and repa I bought my 2003 GMC Safari at Hardin Buick GMC, and for the past 16 years, their Service Department has been the ONLY source for maintenance and repairs of my van. Throughout the years, I have seen Service Advisors come and go, yet their professionalism and quality of work has always remained stellar. This time Jeff Carey took care of my repair needs, and I can't say enough about his friendliness and attitude toward his work. I have recommended this dealership to others, for service & sales, and will continue to do so. Hardin Buick GMC keep up the good work! More

Basic maintenance. And addressing issues I drive a company vehicle purchased at another dealer by my employer. I have to say after much experience with dealerships, these guys are very very g I drive a company vehicle purchased at another dealer by my employer. I have to say after much experience with dealerships, these guys are very very good. Bottom line is that I had an issue with a squeaky window and they took care it immediately. Even though they fixed it..i think it's Jesse... ordered a new part for good measure AND called me in less than 3 days to let me know. Might not sound like much but as a I said before dealing with dealerships my whole life, this one definitely knows what they're doing. Insert smile face emoji More

worst service from directors to service writers. Hardin GMC has the absolute worst service. The service advisors never keep me up to date on the repairs. My truck sat ate the repair center for over t Hardin GMC has the absolute worst service. The service advisors never keep me up to date on the repairs. My truck sat ate the repair center for over two weeks, the first week they did not touch it simply because they forgot it was there. This was not the first time I've had problems with repairs and advisors. I've complained to the service director, but all I received was apologies and they will work on it and it will not happen again. Till this day my truck still has problems, and I was told that the service advisors will call me once he gets a loaner truck he will call me. its been one week and still waiting for a phone call. They make it hard to stay an loyal GMC customer Sergio. More

amazing deals Ii have to say that kyle was amazing so helpful and understanding , as well as fiance help me all the way in answering all my concerns , not to mentio Ii have to say that kyle was amazing so helpful and understanding , as well as fiance help me all the way in answering all my concerns , not to mention they gave me a great deal if your trying to buy a car come to hardin gmc i did and i live an 1hr away sure was a great decision. More

My Experience Buying a 2019 GMC Yukon XL From start to finish, this was one of the most pleasant, enjoyable experiences I've had buying a car. We were in the market for a larger vehicle, and From start to finish, this was one of the most pleasant, enjoyable experiences I've had buying a car. We were in the market for a larger vehicle, and the GMC Yukon XL was one high on our list. I initially inquired on a particular vehicle they had in stock at their dealership, and salesman Bruce Lehoye helped me from start to finish. While my first visit was simply to collect some information, Bruce was not pushy at all. As a matter of fact, he was understanding and provided me with all the information I needed. Then, about a week later, I was contacted by Bruce, who told me they are running a "weekend-only" special on some of their vehicles. We priced out the vehicle, and we were able to get to the number I needed. Bruce heard me out and he understood where I needed to be. Bruce and the GM, John, were simply amazing. I would highly recommend them and this dealership to anyone in the market for such a vehicle. More

Fast and friendly I purchased a used Santa Fe, Josh and Bruce are knowledgeably, efficient and a pleasure to deal with. I was in and out of the dealership in 1.5hrs. I purchased a used Santa Fe, Josh and Bruce are knowledgeably, efficient and a pleasure to deal with. I was in and out of the dealership in 1.5hrs. More

They DO NOT STAND BEHIND THEIR PRODUCTS I've purchased two trucks from Hardin and my recent experience has me doubting my decisions. As you read this keep in mind, my truck is a 2016 GMC I've purchased two trucks from Hardin and my recent experience has me doubting my decisions. As you read this keep in mind, my truck is a 2016 GMC Sierra. About a month ago I noticed my trucks paint job began to bubble. It started on the left side panel just below the passenger window. I became concerned so I called the dealership and setup an appointment. Prior to attending the appointment I consulted with a body shop and they informed me they see this all the time with this truck/year, it was apparently a factory defect having to do with how they prepped the surface prior to painting. I then went online and sure enough, there are many, many cases on blogs/forums where owners indicate the same thing I was informed. Some of them state GMC/Dealerships paid for the repairs since it was a known defect. When I went to my appointment, Rick called their bodyshop and had my truck sent over for an inspection- they said the same thing, it is a factory defect due to lack of prep. Rick informed me it would cost about $800 to fix the panel. I called GMC and opened a case, the agent said he would try to work with the dealership in hopes they can assist with the cost. GMC offered to pay for $300 of the cost so my out of pocket was $500. Rick called me back later in the day and confirmed what the GMC agent said. I asked Rick to speak to his Manager as I felt the dealership could do more for the situation, considering it was a factory issue. Rick had his Director (Walt) call me. At the time when I spoke with Rick I did not realize the dealership had pressure washed my truck which resulted in the OTHER side of the truck to have the paint peel off!! I was not happy about this, since when I took it in it was a small issue on the left side but by the time I left the right side had a big area of paint missing. I informed Walt of what had occurred, letting him know the paint was removed by staff when it was washed- he completely dismissed my comment and said "we wash these things all the time and paint just does not come off, beside it would have come off in time" Walt then said he was going to call GMC to see if he could get them to do more but he asked me to come back so they could take pictures to send to GMC. I am now back at the dealership, Walt and Rick are outside. Walt does not acknowledge my presence (Even though I am standing right by him and Rick) and is speaking to Rick saying, "Yup, this model and year had a defect, paint was no good" I leave as I was told by Walt on the phone that he was personally going to go to bat for me with GMC in hopes they would do more that offering $300 to offset the cost. Rick calls me back- he states GMC is only offering $300, my out of pocket cost to fix both sides is $1,000. I am blown away, we paid over $40K for this truck and $40K for my last truck yet the dealership is unwilling to step up and take ownership of selling a crappy product. My ask was NOT for them to pay 100% but it would have shown loyalty or appreciation of my business to offer to do more. More