Hardin Buick GMC

I drove in with a 2007 Ford Explorer gas guzzler. I still owed a large amount of money on this vehicle. Thanks to Hardin they helped get me out of my old vehicle and into a 2012 GMC Terrain. My wife and I lo owed a large amount of money on this vehicle. Thanks to Hardin they helped get me out of my old vehicle and into a 2012 GMC Terrain. My wife and I love our new vehicle and we are extremely happier than ever. More

Dan and the finance mgr were great.They were both friendly and knowledgeable.Dan showed me the features that I was interested in and how to use them. friendly and knowledgeable.Dan showed me the features that I was interested in and how to use them. More

I have answered NA on the first two questions as I have not had any dealings with the service department. I live about 70 miles from the dealership so internet connection is how I came in contact with the not had any dealings with the service department. I live about 70 miles from the dealership so internet connection is how I came in contact with them. They also had the car I wanted and there are not many of them in Southern California. More

I recently purchased an automobile from Hardin GMC. My experience was over all enjoyable. Dan Leatherman was not your stereotypical "car salesman". I was not pressured to make decisions. He was knowledgab experience was over all enjoyable. Dan Leatherman was not your stereotypical "car salesman". I was not pressured to make decisions. He was knowledgable and pleasant to do business with. More

The staff at Hardin GMC had great knowledge of their vehicles and everyone is so friendly and helpful. The car was delivered on time and the extra items were installed before prior to me receiving vehicles and everyone is so friendly and helpful. The car was delivered on time and the extra items were installed before prior to me receiving the vehicle. The staff did a great job showing us all the features of the car. A great car buying experience. More

I built a vehicle on USAA's car buying service. The information was sent to three different dealerships. Of those three, only Hardin seemed like they wanted to work with me. One called a few times to l information was sent to three different dealerships. Of those three, only Hardin seemed like they wanted to work with me. One called a few times to let me know they were searching for my vehicle, but they soon lost interest and couldn't offer much of a deal. The second of three kept up good communication and gave me a great trade-in price, but after one day they too stopped communicating. In the meantime, I was also working with my local dealer, who said they would match any deal to earn my business, but couldn't deliver on that promise. They also lied to me by saying the vehicle was already sold when Hardin was trying to acquire it for me. When I first began communication, I told all three dealers that I wanted an "honest" dealer who wasn't going to add back-end fees at the last minute or try bait-and-switch tactics. Russell Pugh at Hardin was the ONLY one who acknowledged these concerns, the others completely ignored that part of my email. So after several days of searching, Tony from Hardin calls to offer a deal on a different Terrain because the interior color was Black not Titanium. I accepted their deal because a good price is a good price. No more than 15 minutes later, they call to inform me that my desired color is in stock and they will honor the verbal deal for the other since it had already been presented. Talk about stand-up ethics! You would think that is the end of the story, but thankfully no. Keep in mind that Hardin also matched the trade-in deal I was offered by a large volume dealer, W/O seeing my car! I drive down that day, and everyone was friendly. I was greeted by every member of the Hardin team with a smile and friendly attitude, even the car washers stopped to say hi and open the door for my wife and I. Russ Pugh got us going on the paperwork while he worked on my desired accessories and trade-in. Even when my wife and I didn't understand something about the paperwork, Milton Carballo didn't get impatient, he walked us through it until we understood and seemed happy to do so. Russ went above and beyond his duties by letting me use his office computer to switch my insurance over. He then gave us the vehicle tutorial outside, coupled with at least 15 minutes of small talk about his family/etc. During the tutorial, we notice the fuel wasn't topped off, so Russ gave us the fuel slip to do it ourselves. I realise some customers may be annoyed by this hiccup, but it gave my wife and I the ability to go down to the local mexican restaurant (wouldn't have know it was there otherwise), fill up the vehicle, and get on the road. I have a GMC dealer 1 mile from my house, I could go there for service in the future, but I have never felt taken care of, not to mention the fact that they lied to me. I will make the 40 mile drive to Hardin for service. I will also go back when it comes time to replace my other vehicle with a Buick. I have never been treated so well at a dealership. They made me so welcome I may just stop down to shoot the breeze when I'm n the area. THANK YOU RUSS AND HARDIN!! More

rus was very easy to work with and helpfull in details of the new car. thanks again for your help.he took his time to find us the car we were looking for in arizona. the new car. thanks again for your help.he took his time to find us the car we were looking for in arizona. More

Of all my experiences regarding new or used vehicle purchases, this has been the most relaxed, respectful and courteous staff I have dealt with. The atmosphere at the dealership was relaxing and profes purchases, this has been the most relaxed, respectful and courteous staff I have dealt with. The atmosphere at the dealership was relaxing and professional. The assistance I received and honesty was fair and without pressure to buy. A genuine respect given to me during the whole decision process. I will purchase again from these gentlemen. Thank you very much. More

Our sales person Russell Pugh made buying our new 2011 Buick Regal very painless. He was very professional in the way he treated us, both my wife and myself. He explained everything to us in detail and wo Buick Regal very painless. He was very professional in the way he treated us, both my wife and myself. He explained everything to us in detail and would also ask us for our feedback. The Regal has a lot of options and Russell spent the time with us going over these options. We have never purchased a new car in such a short time frame. We arrived at the dealership at 10AM and was on the road with our new car by 1PM. Not once did we witness a bait-an-switch attitude by Russell. I would definitely recommend this dealership and Russell as well.Russell is an extremely good asset to this dealership and hopefully the dealership appreciates his work ethics. Jake & Betty Clinton More

Now I don't know anyone that likes going to a dealership to buy a car, and believe me, I have always dreaded it, but overall, my experience at this dealership was probably the best one I have had when buyin to buy a car, and believe me, I have always dreaded it, but overall, my experience at this dealership was probably the best one I have had when buying a car. The salesman was nice the finance dept. didn't take ALL day to do their thing, and I was in and out in a couple hours. I would recommend this dealership. More