Hardin Buick GMC

Lifespan of new battery I had a new battery (under warranty) installed in my buick verano on August 20, 2018 by your service department. It has been approximately 1 year and I had a new battery (under warranty) installed in my buick verano on August 20, 2018 by your service department. It has been approximately 1 year and 3months since that installation and I have had to replace that battery for another new one on 11/19/19, one in which I paid for. To my understanding, a battery's life span is between 2 to 5 years. Clearly the battery (warranty) that was installed in 2018 did not fulfill its approximate usefulness. I was told that "the alternator tested well", so the alternator is not the issue. I feel as if the battery under warranty that was installed in 2018 was either a defective battery or a refurbished one. I am not pleased at all that I had to replace that battery so quickly. It appears to me that this should not have been the case! Overall, your service center is satisfactory and the interaction that I have had with 3 of your service department representatives is also satisfactory. So the low star rating is just in regards to this battery situation, not for anyone personally. I have only listed names, because I am not able to submit this comment without completing all sections. More

Beautiful Experience/ Superb Professionalism Special thanks to Jeff! & ALL the staff in the service department. Very kind & Professional! Quck!! Quick!! Quick service! Wow!! I love the way Jeff Special thanks to Jeff! & ALL the staff in the service department. Very kind & Professional! Quck!! Quick!! Quick service! Wow!! I love the way Jeff sent a video visual to my cellphone. Believe it or not. Mercedes doesn't even have that special feature. Lol I am so pleased & grateful for the swift customer service for my Buick Regal Premium. & the complimentary uber round trip! Thank you!!! 5 stars plus!! I recommend Buick 100% plus!!! More

unfinished service Tech did not adjust hood latch per request all employees were friendly and helpful dealership was clean and air conditioned service was done in a time Tech did not adjust hood latch per request all employees were friendly and helpful dealership was clean and air conditioned service was done in a timely manner More

Round 4 This is our 4th car purchased at this dealership in the last 4 1/2 years. The dealership is always clean and has a nice inventory. The waiting area This is our 4th car purchased at this dealership in the last 4 1/2 years. The dealership is always clean and has a nice inventory. The waiting area is also nice. However, the real reason we keep coming back is Gordon Jackson, the sales manager. He always makes sure we are taken care of. He knows how to take care of customers. Note none of this is meant for our usual service writer who could use some customer service training, especially regular customers who are GM retired employee family members. More

A very pleasant experience We were very impressed with the professional and friendly salesmanship of Paul Hindman. At no time did we feel pressured to buy right now or "a goo We were very impressed with the professional and friendly salesmanship of Paul Hindman. At no time did we feel pressured to buy right now or "a good deal would disappear. More

Honest, no hassle lease experience The leasing experience was easy, no hassle, and quick. They had the vehicle I was looking for at a fair price. I would have preferred a higher milea The leasing experience was easy, no hassle, and quick. They had the vehicle I was looking for at a fair price. I would have preferred a higher mileage allowance of 12k a year rather than the 10k at the same price. The GM leases were Not so great this year. More

I just want the money back that it cost me that my car towed I came to your dealership to have a key made for my Buick. I had the car towed in at my expense I went to your counter and I had a key made it was a P I came to your dealership to have a key made for my Buick. I had the car towed in at my expense I went to your counter and I had a key made it was a Pat's key your service advisor took the key and told me that it was going to cost me to have it programmed. I got a call back from you service advisor letting me know that they Mission key was not the same one that came with the car and the key was not going to work and that all the door locks had to be changed and ignition key reprogram de and re exchange for a new one. They were only going to charge me at this point the money for the tech to go online and find the key cut, and the money I spent on the key was no good because the key was wrong cut. I I told the Texas replace all the door locks at back lock and ignition switch was too costly I was surprised by the tech that was only $50 my cost at that time for contacting GM for the key cut, so I came down and picked up the vehicle and had it towed back home. After getting it home I called a locksmith who came out and told me that they in fact those were the original door locks and the xxxxxx ignition switch and in fact he did make a key for it and the keys that I had who are the original door locks and keys at the dealership just didn't know what they were doing and cut the keys wrong he then took his key and place it up against the key that your guy haircut and for me that you guys just cut them too deep and didn't know what they were doing he didn't program the key and I had a new key made for my vehicle that fit the doors and ignition switch post at a cost of $140 so I am now asking to have my money returned to me for the key that I paid for at the desk and the Towing charge all because your text didn't know what he was doing and if you need to see that for sure I'll bring your keys and the new key back and you will see that they are the same cut it's just that your guy did it wrong please let me know when I can pick up my money kind of xxxxxxxx me and put new key locks on my doors replace ignition switch and charging you all that money would have been a rip off! Thank God there's some honest people out there so I had to have the car towed down and the car towed back and a key made that I need to be introvert greber score for your mistake let me know as soon as possible I'm not going to let it slide that was a scam by your dealership I'll post this if you need to More

Hardin Buick GMC is the right dealership Went to Hardin Buick GMC to browse my options for turning my car since my lease was up. Worked the sales rep Woody who was such a pleasure to do busin Went to Hardin Buick GMC to browse my options for turning my car since my lease was up. Worked the sales rep Woody who was such a pleasure to do business with. He and his boss Gordon were so nice and professional and had me in and out with a new car quicker than I expected. I know most people dread the long hours of paperwork and haggling at dealerships but not at Hardin...everyone at Hardin Buick GMC were amazing. They were professional friendly and quick on processing the paperwork from start to finish. So glad I went to Hardin and I remain a GMC loyal customer because of them! Thanks Woody, thanks Gordon. More

Would have been great service if the tech was cleaner Cabin filter was replaced and i noticed some dirty marks on the seat in front of the filter. Thats just not right. My truck is very clean. I haven't c Cabin filter was replaced and i noticed some dirty marks on the seat in front of the filter. Thats just not right. My truck is very clean. I haven't cleaned the spot yet but am hoping it's not oil based. Same goes for the steering wheel. I have a $65k msrp truck. Respect it like a mercedes dealership does for their lower priced vehicles. If my truck came in dirty, then maybe you can get away with disrepecting it. On the flip side, Jeff Carey was great. More

Great Experience Great family owned dealership that delivers as promised! From the first call till the 1/2 hour plus time spent prior to drive off, I was treated with Great family owned dealership that delivers as promised! From the first call till the 1/2 hour plus time spent prior to drive off, I was treated with concern and not rushed on anything. When I asked questions they took the there time and made sure I was comfortable. Truly the best car buying experience yet! More