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Harbro Sales & Service Inc - Service Center

Whitinsville / Webster, MA

4.9
1,013 Reviews

1,013 Reviews of Harbro Sales & Service Inc - Service Center

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February 16, 2010

Harbro auto is an incredible company that strives for number one in customer satisfaction, and they are doing a great job at that! I always get my work done by their service techs. I have never had a pro More

by Dantman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris gagnon Tayler smith
February 15, 2010

I have been to Harbro Auto on many occasions for service to multiple vehicles to include my personal and company vehicles. Harbro has consistently provided prompt service and quality work. The employees of More

by sctty5076
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Gagnon, Mark Hare
February 15, 2010

I do not have much if any knowledge of cars. i have been having my car serviced at Harbro since i purchased it in late 04. From a simple oil change to a 2 day job changing a timing belt Harbro has gained my More

by timmah20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : chris, mark
Sep 11, 2012 -

Harbro Sales & Service Inc responded

Thanks for the great review. We have a team of ASE Cerified Master techs so that you don't HAVE to be one!! We appreciate your loyal business, and appreciate you sending your friends! Mark, Mike, Team Harbro

February 07, 2010

Any time I need to get my car serviced, I never have a problem with getting an appointment. Chris is always ontime with the service, and keeps the interior of the car very clean. He is very good at explai More

by jchalifo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Gagnon
July 20, 2009

I wanted to express my appreciation to the dealership for a job well done. I would highly recommend them to anyone . I've purchased two vehicles from them and have most of my service done there as well . Hon More

by mannzee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken
April 09, 2009

Great group of people to work with. Harbro service is all about customer satisfaction and making sure you are in a safe vehicle. I bring my vehicle in for regularly scheduled oil changes and the servi More

by CMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken in service
February 20, 2009

We bought a 1 year old t & c minivan 5 years ago and have been very happy with it. We return there for all repairs and required service. People are friendly in both sales and service department. If I had any More

by tgrady42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry in sales and managers in service
February 17, 2009

My husband and I purchased a 2002 Ford Taurus in 2004 from Harbro. They have always gone above and beyond in the service department and are very courteous and thorough. I would reccommend them to any More

by Sharon St.Pierre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dave and Mark
February 15, 2009

All work done was explained and given reason why. Made All work done was explained and given reason why. Made us aware of all warrenty issues applicable and kept our costs down as low as possible, s More

by Semprifi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ken and David
February 11, 2009

Took my Audi in to have an exhaust leak and rear brakes looked at. Was told I needed a complete new stainless steel exhuast - $1500. a second shop replaced three bolts, three nuts and did it in 30 minutes More

by FatalOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager
Jun 03, 2009 -

Harbro Sales & Service Inc responded

We want to thank you for your honest review. We learn how to improve our business from customers that let us know they are not completely satisfied. We have always believed that "The bitterness of poor quality remains long after the sweetness of the low price is forgotten", and this is quite possibly why our service manager estimated your repairs using OEM parts, which are very expensive. In hindsight, because of the year and the mileage on your Audi, maybe we should have given you the option to patch or repair the exhaust, if possible. Even though you did not choose to actually do business with Harbro, because of your review, we will try to be more careful in the future to present more options when we quote repair estimates.

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