Harbro Sales & Service Inc

Very professional, super friendly and laid back. My experiences here have been great so far and I'm looking forward to bringing the car here in the future. My experiences here have been great so far and I'm looking forward to bringing the car here in the future. More

I had visited the Webster, MA dealership when I was 18 in 2020 I am now 22 and 31 weeks pregnant. I had bought my first car, a 2012 Chevrolet Cruze LT 1.4L, with the saved money that I worked for. Granted t 2020 I am now 22 and 31 weeks pregnant. I had bought my first car, a 2012 Chevrolet Cruze LT 1.4L, with the saved money that I worked for. Granted they had informed me it was previously owned by an older gentleman who brought the car to their automotive repairs for all the maintenance so everything was up to date. It had 129K miles on it and they were selling it for around 6K. Now being 18 and buying my first car this sounded reasonable as my payments through the DCU Bank have been only $115.70 and Ill have it paid off by this year. Within the first 6 months of owning the car the throttle body needed to be replaced and they had informed me it was just outside of warranty so I had to pay out of pocket to fix it and it was over $300. Now within the last 2 years I have paid almost $3000 on a car in just payments that I havent been able to drive properly. I spent about just as much as that in trying to make it run as well as I have replaced the Mass Air Flow Sensor, Premium Oxygen Sensor, all 4 Fuel Injectors, all the Spark Plugs 2x, the EVAP Canister, the Solenoid Valve, the Purge Valve, the Head Gasket, and more in TWO YEARS. I have 170k miles on it now and I understand to have some issues with a car as it gets older but this is the worst lesson I have had to learn as a young adult to not trust car sales persons’ word. I will never trust to buy a car from Harbro again. More

Nice job Harbro. My brake calibrator seized and burned out a brake pad and rotor. They took it without an appointment and set me up with a rental. It will be nice My brake calibrator seized and burned out a brake pad and rotor. They took it without an appointment and set me up with a rental. It will be nice when the Webster shop start taking in repairs for those of us who bought cars in Webster. More

Always treated kindly and fairly. Jim Bonner is the only guy I would have working on my vehicles. Never have I worried about anything coming back still broken, which I have personally Jim Bonner is the only guy I would have working on my vehicles. Never have I worried about anything coming back still broken, which I have personally face at other garages.He is very thorough in his diagnosis of what is going on with your vehicle. More

Mark and Andres in the service department are fantastic to work with. Needed to have the rear brakes on my Edge replaced and they explained the whole process and did the work as scheduled. The whole Harb to work with. Needed to have the rear brakes on my Edge replaced and they explained the whole process and did the work as scheduled. The whole Harbro staff from the service department to the office staff were very professional and courteous. I have been a Harbro customer for over 40 years and have complete faith in their service. More

New customer they fit me in on very short notice to fix/diagnosis my vechile problem mark is excellent to work with, the technician Gary white was neat clean and very thorough on my vehicle leaving it fix/diagnosis my vechile problem mark is excellent to work with, the technician Gary white was neat clean and very thorough on my vehicle leaving it cleaner than I dropped it off, they have a new customer with me and my family More

Thank you! I will definitely be back when my car needs service. Very friendly and helpful. I will definitely be back when my car needs service. Very friendly and helpful. More

Service department is excellent. Brought my vehicle in for routine maintenance and check up. The service department did everything I asked for and was very professional and courte Brought my vehicle in for routine maintenance and check up. The service department did everything I asked for and was very professional and courteous. More

They were extremely patient and understanding. I had a great experience and am very happy. I had a great experience and am very happy. More

Some time ago, the wife and I stopped by one of the larger dealerships a couple of hours before closing, and we were swarmed by three sales people. They were actually trying to intimidate us into purch larger dealerships a couple of hours before closing, and we were swarmed by three sales people. They were actually trying to intimidate us into purchasing the first vehicle we looked at by close that night. After escaping from there, I thought I might want to look into getting a vehicle online. I decided to stop by Harbro in Webster after looking up some reviews and seeing their philosophy on their website. The experience there was like night and day. The first person I bumped into talked to me for about 20 minutes, had lots of knowledge and gave me all sorts of great info on some different vehicles and what might fit my needs. Turns out he was one of the service guys and said that the sales person was on the road and due to be back shortly. We talked some more until the sales person showed up and he was great also. There was no high-pressure or anything like that, just lots of great help and info. More