Harbro Sales & Service Inc

I've never bought a car from a dealership as I'm very wary of them. And I still haven't bought a car from a dealership. Let me explain. After checking out Dealer Rater, I decided to email Harbro Aut wary of them. And I still haven't bought a car from a dealership. Let me explain. After checking out Dealer Rater, I decided to email Harbro Auto the exact car I was looking for since they appeared to be the most reputable dealer on here. I live an hour from the dealership, but I wanted to make sure I dealt with someone I could trust. Tim, one of the owners, called me back the same day to find out more details, noting my price range and specifications. He spent a good chunk of time answering all of my questions about the process. They didn't have a Honda Odyssey on the lot, but he would try to get me one. He checked in with me every other day about his progress (and my progress, as I was looking on my own too). After a lot of searching on both our parts, it appeared I was only going to get the mileage and year I wanted if I bought from a private owner. So Tim actually emailed me some links to private listings that were a good fit for me! He didn't benefit one penny from this. I ended up getting another private sale that he encouraged me to buy, as I wouldn't find a better deal. And I believe he's right. So I didn't buy a car from Harbro, but I can't say enough good things about Tim. if the employees are anything like Tim, they treat everyone right, whether or not they end up being a customer. More

I have purchased our last three vehicles there. The staff - Kent, Mike, Tony and Dave are wonderful people. Mike was very patient and found what we were looking for in our price range. He was not high staff - Kent, Mike, Tony and Dave are wonderful people. Mike was very patient and found what we were looking for in our price range. He was not high pressure, or really any pressure, he just wanted to make sure we got the type of vehicle that we were looking for. He was always attentive and really cared that we were happy with our purchase. I can't say enough about the service guys there...what a crew! They have taken care of all of the "gliches" that our cars had, which was few, however it is great having the piece of mind that these guys do care and take pride in their work. These guys treat others as they want to be treated. I never thought I would find that with a used car dealership!! Keep up the good work. I highly recommend Harbro to all my friends and family. They do stand by what they sell !!!! More

My car buying experience has never been so enjoyable. I was stressed the whole day before arriving at Harbro after I received a recommendation from a friend who had shopped there for a vehicle several time was stressed the whole day before arriving at Harbro after I received a recommendation from a friend who had shopped there for a vehicle several times before. The customer service was excellent from the second I asked the first question about the vehicle that I was interested in ( that's right...I wasn't approached and hasseled like all of the other dealerships) Tim went above and beyond what I had ever experienced before to make sure that I was completely satisfied with the vehicle. He made it clear to me that if they didn't have the vehicle, they would get it. The quality of the vehicles that Harbro has available on their lots are incomparable to what I have seen in my 10 + years of purchasing new and used vehicles throughout Massachusetts. I have already recommended this dealership to several of my friends and family members only two days after I purchased the vehicle. I am that extremely confident in their dedicated service to me as a customer and the care of my vehicle. My mind was put at ease after learning of their own warranty that comes with the purchase of the vehicle and the buyback program. Shop at Harbro with confidence. 5 star rating More

I am very please with my new car I also was very I am very please with my new car I also was very pleased with all of my experince and help Tim went the extra mile to make sure I was able to bu I am very please with my new car I also was very pleased with all of my experince and help Tim went the extra mile to make sure I was able to buy the car I wanted So if your looking for a new vechile this is the place to go they are very honest and friendly people to buy from I just cant even tell you how proud and pleased I am with everything More

The best experance I have ever had at a dealership. I went in with a complex situation and Mike and Heather did everthing possible to help me out and make my buying experiance as easy as possible. They w went in with a complex situation and Mike and Heather did everthing possible to help me out and make my buying experiance as easy as possible. They were honest and straight forward with me. No Games. They made the impossible happen. And I am greatful for the help and compassion. I would highly recommend them if you are looking for an honest and enjoyable buying experance. Thanks Harboro!!!!!!!!!!!!! More

We have bought three cars from Harbro and we have recommended them countless times to friends looking for great service and honest answers. Harbro has always stood behind the vehicles they have sold recommended them countless times to friends looking for great service and honest answers. Harbro has always stood behind the vehicles they have sold us. Harbro makes car shopping a pleasant experience! More

Excellent experience overall. I never bought a car so quickly or felt better about my purchase. This is the second car my wife and I purchased at Harbro. The level of comfort from our first experience m quickly or felt better about my purchase. This is the second car my wife and I purchased at Harbro. The level of comfort from our first experience made it easy the second time. Months earlier I thought I was going to need to replace my car and Mike was willing to shop around to find just the right car...turned out I was able to get a few more months out of the old car, but when it finally died I needed a replacement quickly. I think the car I bought will be just what I need, but it made it easier to make the quick decision knowing that Harbro has a no questions asked return policy. More

This is by far the best dealership with have ever dealt with. Mike, Tim, Harry and Mark are great, very helpful and answered all of our questions. We just purchased a Toyota Rav4 from Harbro which we hop with. Mike, Tim, Harry and Mark are great, very helpful and answered all of our questions. We just purchased a Toyota Rav4 from Harbro which we hope to keep for many years but we will not hesitate to go back, the service was awesome, we felt no pressure and felt very comfortable with the purchase we just made. The whole staff is super friendly and we are happy to be part of the Harbro family. We recommend this dealership 100%...trust us you will be satisfied. Allen, Glenda & Gabby Phaneuf Douglas MA More

This is my second purchase through Harbro. Mike took the stress out of purchasing my new vehicle! He was quick to answer my questions and caring of my situation. I felt he did everything he could to make i stress out of purchasing my new vehicle! He was quick to answer my questions and caring of my situation. I felt he did everything he could to make it as pain free as possible. The service department has proved themselves to be reliable, honest and friendly. They back up their work. Would I do it all again? Absolutely!! More

We bought a 1 year old t & c minivan 5 years ago and have been very happy with it. We return there for all repairs and required service. People are friendly in both sales and service department. If I had any been very happy with it. We return there for all repairs and required service. People are friendly in both sales and service department. If I had any reservations, it would be the cost of service seems to be a little on the high side, but no complaints with their work. More