Harbro Sales & Service Inc

I resently purchased a PT Cruiser and Harry made the experience exceptional. He had us approved for a loan, our insurance taken care of, and registration from RMV. While our car was being checked for experience exceptional. He had us approved for a loan, our insurance taken care of, and registration from RMV. While our car was being checked for perfection we were given a loaner car at no expense. Our vehicle needed parts that had to be ordered and we received a WE OWE gurantee in writing. I have since had a light go on and called the Service department and Dee Gardner was friendly and made the appointment at a time when it was convient for me and also arrainged for a ride home from one of her mechanical team. I have had a great experience with Harbro and their team. I have recommended them to several of my collegues. Thank You Harry Malkasian, Dee Gardner and Karen and all that make Harbro number 1. More

Since purchasing my PT Cruiser in June of this year, my warranty has been honored 6 times. The girls were always friendly, accomadating, true to their words, and courteous. They were a treat at 8am when warranty has been honored 6 times. The girls were always friendly, accomadating, true to their words, and courteous. They were a treat at 8am when I was coming home from working allnight, to drop off my car. They would have a rental ready for me or a staff member ready to take me home (20 minute ride). They always fixed the problem that I had brought the car back for in the time frame that they had promised. When finished, a staff member would come and pick me up and I would bring them back. After all these times I am completly satisified and it became a treat, we knew each other by first name basis. My final words were "I will see you in a couple months for my oil change take care till then". Take a trip to see them you will be glad you did. More

I was very pleased with the customer service at harbro. Tony is the man! Tony went above and beyond for my daughters new vehicle purchase. I would highly recommend Harbro to any of my family and friends. Tony is the man! Tony went above and beyond for my daughters new vehicle purchase. I would highly recommend Harbro to any of my family and friends. More

My wife and I have been doing business with Harbro for many years and have purchased many cars and service from Harbro. While performing an oil change on 10-15-2011, the mechanic (John T.)noticed that many years and have purchased many cars and service from Harbro. While performing an oil change on 10-15-2011, the mechanic (John T.)noticed that the front tires were worn down to the steel belts in various areas of the tires. He in turn notified Dee (customer service rep.). They told me that I needed new front tires immediately. I explained that I could not afford new tires until the second week of November, and that I would consider buying four (4) new tires at that time from Harbro. (Note: there are other tire dealers in town.) Obviously considering my situation, Dee and John T. offered to sell me two used tires for $20.00 each, plus mounting and balancing @ $45.00, for a total of $85.00. The two tires could hold me over until I'm financially set to buy new tires (November or December). Great idea and offer. I accepted! After mounting the tires, Dee and John T. realized the used tires were bumpy and made a noise, so they only charged me for the installation (mounting and balancing). The tires were FREE. Total bill was $48.40. By the way, the roads in Northbridge are bumpy, so the tires are just great, and noise? What noise? I am 66 years old and in all the years that I have been driving and getting my cars serviced, I have never received service like this from anybody in the automobile business. Guess where I'm buying my new tires? More

Yes I would recommend this car dealer to my family and friends. Very friendly staff that put me right at ease. Lots of great cars to choose from. friends. Very friendly staff that put me right at ease. Lots of great cars to choose from. More

The scores thatI have given go into multiple transactions and experiences that I have had at Harbro. First of all, I have bought 4 cars form them in the past 8 years. I have bought two and my wife has also b and experiences that I have had at Harbro. First of all, I have bought 4 cars form them in the past 8 years. I have bought two and my wife has also bought two. In all four of those transactions I can not think of a bad experience. All the employees treated me with respect. At no time did I feel as though the sales person was trying to put me in something that I didn't want or need. This was a great feeling in its self. All the sales personnel remember my name every time that I walk in. The other aspect of Harbro that keeps me coming back is the service. I have recently had the pleasure of working with Karen in service. She is extremely friendly and down to earth. This makes for a very pleasurable transaction. Karen called me on multiple occasions to let me know how my service was proceeding and when she felt that the service was going to be finished. I never even think about going anywhere else to get my service done. I have been a customer of Harbro for approximately 8 years and will continue for life. Hands down the best used car dealership I have ever been to. More

Excellent attention to our needs and questions. Definately willing to go thay extra mile so me and my husband felt comfortable will all aspects of the sale! Thanks again! Definately willing to go thay extra mile so me and my husband felt comfortable will all aspects of the sale! Thanks again! More

I went shopping for a car yesterday. Because my car has become too told with too many repairs. I arrived at Harbro and was greeted by Josh, he was very friendly upbeat and knowledgeable about just about ev become too told with too many repairs. I arrived at Harbro and was greeted by Josh, he was very friendly upbeat and knowledgeable about just about every vehicle on the lot. He answered all of my questions and put me at ease. I told him that I had to look at a few other cars elsewhere but I now believe that I will be heading back to harbor to see josh! More

Well pleased with salesman,couldn't ask for anyone more friendly and helpful in everything I asked him about the cars I tried before I finally settled on the Toyota Corrola. I find it's everything I was l friendly and helpful in everything I asked him about the cars I tried before I finally settled on the Toyota Corrola. I find it's everything I was looking for. Well Pleased. More

Wonderful buying experience. Tony took the time to find the right car for me at the right price. Andrea, Dan and Ethan made sure my car was serviced and like new when I took delivery. I would recommend Har the right car for me at the right price. Andrea, Dan and Ethan made sure my car was serviced and like new when I took delivery. I would recommend Harbro in Webster to anyone in the market for a used vehicle and I will definitly be back. Thanks! More