Harbor Nissan - Service Center

My experience I have the website sticker on my truck, so I get free oil changes (up to 4 per year). I guess I get what I pay for, they only change the oil. They don I have the website sticker on my truck, so I get free oil changes (up to 4 per year). I guess I get what I pay for, they only change the oil. They don't check any other fluids or filters or even check tire pressure and it took just over an hour to complete. My truck was on the rack within 5-10mins of me giving my key to them but it sat there for 30mins before it was even touched. In their defense, it was busy but I saw a couple techs standing around chit-chatting instead of working. Also, they have a very small parking lot with a large inventory of cars that make it difficult to navigate. If you're looking for the "full" oil change experience, you may want to pay the $30-40 somewhere else. If you're ok with simply a changing the oil and you have time to spare, this is the place for you. And I don't recall getting the name of the guy behind the counter, this survey made me select someone so I chose AJ because he was first on the list, not sure if he was the one I spoke with or not, if it wasn't, my apologies AJ. 3 of 5 stars More

REGULAR SERVICE MAINT. Just in for an oil change, tire rotation. All went well. Customer service rep. was pleasant, professional and did not forget that I was there. Just in for an oil change, tire rotation. All went well. Customer service rep. was pleasant, professional and did not forget that I was there. More

2 hours waiting for 3000 mile checkup Arrived a for our 9:00 appointment at 8:50. At 10:00 car was still sitting outside. I spoke with a lady that was complaining that she had a 9:30 appoi Arrived a for our 9:00 appointment at 8:50. At 10:00 car was still sitting outside. I spoke with a lady that was complaining that she had a 9:30 appointment and her car was just going in. I spoke with the assistant manager and all he did was make excuses. Our car finally went in at 10:30. The manager was supposed to come talk with us but never showed. We left at 10:50 when the car was finally finished. We spent 2 hours for a 10 minute job. Unacceptable. If the assistant manager would have said that he would find out why but he just kept making excuses. Russell fox spoke with us and he was very helpful, but as he is in sales, really couldn't push service. Very Very dissatisfied More

My experience at Harbor Nissan The service was better than excellent and the employees were professional and the tiime spent there I enjoyed free coffee and cookies. In addition The service was better than excellent and the employees were professional and the tiime spent there I enjoyed free coffee and cookies. In addition there was no cost for the oil change and what more can one ask for...Thank you Harbor Nissan.... More

Harbor NISSAN Service Department The heart and soul of a Dealership is the service department,without their quality and leadership in this Department the Dealership is DOOMED.But wait The heart and soul of a Dealership is the service department,without their quality and leadership in this Department the Dealership is DOOMED.But wait fear not,we are talking about Harbor NISSAN who's Service Department exceed's all other's.They take the time to educate the Costumer about the service for their vehicle taking the time to explain the service procedure and what will be done,what is needed and how it will benefit the costumer.This Service Department is 10 Stars. More

ORIGINALLY AN OIL CHANGE AND TIRE ROTATION I CAME IN TO HAVE AN OIL CHANGE AND ROTATE FRONT TO REAR AND REAR TO FRONT TIRES. I MENTIONED I WAS HAVING TIRES CHANGED WHEN I GET BACK TO CANADA. TI I CAME IN TO HAVE AN OIL CHANGE AND ROTATE FRONT TO REAR AND REAR TO FRONT TIRES. I MENTIONED I WAS HAVING TIRES CHANGED WHEN I GET BACK TO CANADA. TIRES WORN BUT ONLY 33M MILES ON THEM ( 56M KM). AFTER A HALF HOUR I WAS TAKEN TO SHOP TO VIEW TIRES AND THEY INDICATED THEY WOULD NOT ROTATE AS THEY WERE NOT SAFE FOLLOWING WHICH I WAS GIVEN AN ESTIMATE OF 671.95 TO HAVE NEW TIRES PUT ON. I INDICATED NO AND TO PROCEED WITH OIL CHANGE. WHEN COMPLETED I WAS THEN TAKEN TO CASHIER WHO TOLD ME MY VISA WOULD NOT WORK. I INDICATED THAT WAS IMPOSSIBLE. SHE TRIED, PUSHING NUMEROUS BUTTONS AND CONTINUED TO TELL ME THE CARD WOULD NOT WORK. I TOLD HER THERE WAS SOMETHING WRONG WITH YOUR MACHINE AND SHE SAID NO. I ASKED HER TO PUT IT THROUGH ANOTHER AND WAS TOLD THAT WAS NOT ANOTHER MACHINE. I AGAIN TOLD HER YOUR MACHINE IS NOT WORKING SINCE MY CARD HAD JUST BEEN USED AT TWO OTHER LOCATIONS AN HOUR BEFORE PLUS THERE IS A VERY LARGE LIMIT ON CARD. SHE CONTINUED TO TELL ME IT WAS MY CARD. I THIEN TOLD HER TO PUT THROUGH ON MY DEBIT CARD.. I LEFT THERE AND WENT TO WALGREENS, SOME 10-15 MIN LATER AND MY CARD WORKED FINE.' NEEDLESS TO SAY I WAS NOT PLEASED.. SERVICE MANAGER WAS JOE SPRATT WHOSE NAME DOES NOT APPEAR BELOW. THE EXPERIENCE CHECKING OUT IS REFLECTED IN THE FOLLOWING RATINGS. More

pleasent took care of my problems had on issues with them its a shame more people and business would treat people in this manner there wouldn't be issues took care of my problems had on issues with them its a shame more people and business would treat people in this manner there wouldn't be issues More

Very thoughtful, kind and efficient My experience is always a positive and reliable one. I am always pleased with the professional presentation of all my car's needs. I am treated with My experience is always a positive and reliable one. I am always pleased with the professional presentation of all my car's needs. I am treated with the greatest respect. More

Baby's first: new car I knew I wanted the 2015 Nissan Rogue in super black, but I didn't expect to leave in one. Matt Garland and Dan the finance guru made that happen. The I knew I wanted the 2015 Nissan Rogue in super black, but I didn't expect to leave in one. Matt Garland and Dan the finance guru made that happen. They were diligent, kind, and easy going. There was no pressure, and they were patient (my gal pal and I were there for 6 hours!) When all was said and done I left happy, and in style and then we all met up for celebratory beer and wings. Just another normal day? And btw, even after I signed papers, Dan and Matt let me know the following day that there was a better rate than I had signed up for, and would I mind coming in. Nope, I don't mind a bit. Thanks guys! Now don't be surprised when I pop in for coffee and mini muffins on the regular... More

Timely turnaround I scheduled an appointment for an oil change and the service was excellent. All of my questions were answered and my vehicle was finished in a reasona I scheduled an appointment for an oil change and the service was excellent. All of my questions were answered and my vehicle was finished in a reasonable time. More