Harbor Nissan - Service Center

15000 CHECK UP I HAD A APPT. AT 145 PM IT TOOK 2HRS FOR OIL CHANGE AND TIRE ROTATE, WAY TOO LONG TO WAIT FORT THIS SERVICE, WITHOUT A APPT. I COULD SEE WAITING LONG I HAD A APPT. AT 145 PM IT TOOK 2HRS FOR OIL CHANGE AND TIRE ROTATE, WAY TOO LONG TO WAIT FORT THIS SERVICE, WITHOUT A APPT. I COULD SEE WAITING LONGER, I COULD SEE MY CAR IN THE WINDOW WITH NO ONE WORING ON IT, More

Very unpleasant with service Vehicle be overlooked, causing time off and to return to dealer for correcting and still had to pay more money out of pocket I was highly upset. Tech Vehicle be overlooked, causing time off and to return to dealer for correcting and still had to pay more money out of pocket I was highly upset. Tech should double check every vehicle before returning to customers. More

My first negative experience at Harbor Nissan in many years! I have taken my care to your facility for years and always had wonderful experience. This was not the case recently. Not only did it take multiple t I have taken my care to your facility for years and always had wonderful experience. This was not the case recently. Not only did it take multiple times for me to call in and get an appointment....I was put on hold, transfered to random voice mails, and passed all over the place. I finally made an appointment for what was supposed to be a quick headlight bulb replacement. I had just had the passenger side bulb replaced few months ago, and it was now out again. I had gotten pulled over for it. I was told it would be a quick procedure. When I arrived (on time), I was told it would be an hour or maybe more. I was mortified. Why on earth to you make appointments if you cannot fulfull them. Especially for something as small as this, that was most likely the fault of Nissan in the first place. I would have thought I would have been more of a priority because of that. They could have had someone come out right in the drop off bay and pop it right in. My car does not need the removal of a bumper to do so, only insertion behind the light under the hood. I was told paperwork takes time, they have to analyze what may be wrong, etc. etc. It was a load of crap. It was a bulb, people. One that was faulty in the first place on your end. I did not feel that I got the normal, great customer service that I had received in the past. Where was Travis? I do not like the new way you are doing things now, or the new people in service. It is much harder to make an appointment, and much harder to get the service I have come to expect. I could not stay that long for something so trivial, as I had a busy day. I was told on the phone it would be quick in and out, and it was the complete opposite. Noone did or said anything to me to make the situation better. I ended up leaving without having the bulb replaced by you. Took it someplace else, where they handled it as it should have been handled..quick and easy. I may be reconsidering our loyalty to your facility from now on...especially with the new and (in my opinion) unlikeable changes that have been recently enforced. Change things to the way they were before, and I guarantee you won't lose long- time and loyal customers. More

THE BEST THE CUSTOMER SERVICE HERE IS SUPERIOR TO ALL OTHERS I HAVE EVER DONE BUSINESS WITH ! KEEP UP THE GREAT WORK. I WILL ONLY DO BUSINESS WITH HARBOR NISSA THE CUSTOMER SERVICE HERE IS SUPERIOR TO ALL OTHERS I HAVE EVER DONE BUSINESS WITH ! KEEP UP THE GREAT WORK. I WILL ONLY DO BUSINESS WITH HARBOR NISSAN More

Pleasant experience This was a very pleasnt experience!!Every one went out of their way to make sure sure I was satisfied. Jamarr was very knowledgeable. Thank you This was a very pleasnt experience!!Every one went out of their way to make sure sure I was satisfied. Jamarr was very knowledgeable. Thank you More

Fastest They quoted 1 hr. I was out in 40 min. Great services. I will be back for my next oil change. Thanks for a quick turn around They quoted 1 hr. I was out in 40 min. Great services. I will be back for my next oil change. Thanks for a quick turn around More

Happy Customer Service department maintains a customer friendly atmosphere. Harbor Nissan provides great service and they are fast. Wouldn't go anywhere else for ser Service department maintains a customer friendly atmosphere. Harbor Nissan provides great service and they are fast. Wouldn't go anywhere else for service to my vehicle. More

Always an Excellant experience Love this dealership and the employees. Special thanks to Travis and John in Service. They have always been so helpful and kind. Special thanks to our Love this dealership and the employees. Special thanks to Travis and John in Service. They have always been so helpful and kind. Special thanks to our sales associate Mike Longo. He is the best and always treats us like we are super special. We own and love a 2011 Nissan Quest. Looking to purchase the new Nissan Titan XD with the Cummins Engine. Looking forward to many years of doing business with you! Karen Casa More

My First Visit My visit to Harbor Nisson was great, Everyone was very nice and efficiant. I will certainly go to Harbor Nisson for all of my car service. Thank you.. My visit to Harbor Nisson was great, Everyone was very nice and efficiant. I will certainly go to Harbor Nisson for all of my car service. Thank you.. More

The service department were very helpful and professional. On March 27 as we were crossing Charlotte Harbor bridge, we had a blowout on our 2015 Nissan. The next day we took it in to get it fixed. The servic On March 27 as we were crossing Charlotte Harbor bridge, we had a blowout on our 2015 Nissan. The next day we took it in to get it fixed. The service was great as always. They gave us a new tire with no charge. Very happy with everyone at Harbor Nissan. More