Harbor Nissan - Service Center

Great service I would like to commend Travis in Service for his outstanding service and friendliness. He is a true asset to the dealership and is an awesome person. I would like to commend Travis in Service for his outstanding service and friendliness. He is a true asset to the dealership and is an awesome person. Thank you Travis so much for your outstanding service! Raul Baldrich More

No Options to Rectify Their Mistake I had an appointment for a recall to be fixed. I showed up 15 minutes early to be told that what was initially quoted an hour would take 3 hours at b I had an appointment for a recall to be fixed. I showed up 15 minutes early to be told that what was initially quoted an hour would take 3 hours at best because the computer triple booked appointments. I waited for 1.5 hours and then had to get my daughter from school. They refused to offer any options besides rescheduling the appointment. I requested a loaner to drive to get my daughter and return so that they could fix the recall. They refused. As a customer I feel I should be given more than one option to rectify a mistake. More

customer service was nice but long wait Took over a hr for a schduled oil change which I find a bit long but every one was kind and they have a comfortable waiting area Took over a hr for a schduled oil change which I find a bit long but every one was kind and they have a comfortable waiting area More

Four Stars with room for improvement Thursday 23 June 2016 my car - 2007 Nissan Murano - was serviced for an annual check up. On arriving all personnel were courteous, friendly without be Thursday 23 June 2016 my car - 2007 Nissan Murano - was serviced for an annual check up. On arriving all personnel were courteous, friendly without being condescending, and informative. Joe was my service rep. He asked questions about my car and what I wanted done. While I was in the waiting area I spoke at length with 3 other people who were also having their cars serviced. Since this was my first visit to Harbor Nissan I was curious about the opinion of the facility held by others. All spoke positively about their experiences with Harbor Nissan. Joe came out to let me know they had done all the things we had discussed. He shared with me there were some other items that were on "the should be considered" list. Since I believe in preventive maintenance, I asked for those tasked to be completed. When Joe came out again he was again courteous, etc. After paying for the service as I was leaving the service area Joe held the door open for me. Very nice touch. My car was ready to go. When I entered the car my driver's seat position had been moved and not returned to "my" position. OK, I can live with that - it takes only the push of a button to correct that. The A/C was set to 60 degrees constant full force. Not good. I reset the A/C controls to 75 degrees Automatic and off I went. So, overall it was a pleasant experience. I cannot address the workmanship as I am not a mechanic. The car operates. What kept this Service Department off the 5 Star rating were the "little things.' Those small usually overlooked tasks - returning the seat position to "my" position and returning the A/C to 75 degrees Auto. BTW, what were they doing inside the car for so long that they had time/need to change the A/C setting? Remember I am not a mechanic. Just asking. Would I recommend Harbor Nissan to others? Yes. What are my suggestions for Harbor Nissan Service Department? Pay attention to the little things. Do any of you remember "For want of a nail, the shoe was lost. For want of a shoe, the horse was lost. For want of a horse, the battle was lost?" Just saying. While scrolling down this rating inquiry I noticed your "Rate this service center" section. I cannot address the quality of work nor price as I am not a mechanic nor did I do a cost comparison review. Will I bring my car back to this service center? Yes. More

i am not happy I received an email stating I refused a service my vehicle needed, then I received a voicemail stating the same thing. The number to call was the main I received an email stating I refused a service my vehicle needed, then I received a voicemail stating the same thing. The number to call was the main number, I called and was told by Scott in service he could not find anything stating that. I called several times and left 1 voicemail for the service manager to please call me back, still no call and it has been over a day. Needless to say I am NOT happy! More

Amazing experience I had a great experience at Harbor Nissan as always. The service department is very friendly and helpful. I will recommend Harbor nissan to friends I had a great experience at Harbor Nissan as always. The service department is very friendly and helpful. I will recommend Harbor nissan to friends and family. More

Excellant service. Professional service department. They do their job in a timely manner. They do not do unnecessary work. I only take my car there for service. Professional service department. They do their job in a timely manner. They do not do unnecessary work. I only take my car there for service. More

Quality, professional service Arrived at my service appointment at scheduled time and was immediately greeted by service attendant who directed me inside to the service tech. The s Arrived at my service appointment at scheduled time and was immediately greeted by service attendant who directed me inside to the service tech. The service tech was courteous and professional while logging in my information and answered all of my questions concerning the servicing of my vehicle. The service to my vehicle was completed in a timely manner while I relaxed and waited in the customer lounge. More

LEASE EXCHANGE AND SERVICE Both Mike Long & Josh Davis in sales, Tom Hines in Finance and Tony Nye in service made for a streamlined transition from my 2015 Altima to my 2016 Al Both Mike Long & Josh Davis in sales, Tom Hines in Finance and Tony Nye in service made for a streamlined transition from my 2015 Altima to my 2016 Altima. They were all personable, knowledgeable and professional. Tom Hines an a true asset in the financing department answering all of my question and explaining what I needed to know. Tony Nye in service took great care to see that the paint & upholstery protection were done with expedience to get me on my way. These guys are all keepers and made the sometimes stressful, time-consuming process of changing vehicles a breeze REASON FOR VISIT BOTH SALES AND SERVICE More

Recall repair. My experience was great from the first young man that was in the outside area to receive my car and the wonderful man that took the information inside My experience was great from the first young man that was in the outside area to receive my car and the wonderful man that took the information inside at the service desk. He made sure that I understood and was satisfied with the work. GOOD JOB guys. More