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1,115 Reviews of Harbor Nissan - Service Center
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September 01, 2016
Appointment time not met. Appointment time was not honored, waited over an hour before saying anything and they got to it after I questioned them. Tire inspection failed to rev Appointment time was not honored, waited over an hour before saying anything and they got to it after I questioned them. Tire inspection failed to reveal extreme wear on rear left tire that could have been a big problem. I also had to remind them that they didn't put a new sticker for the next oil change. We will give them another chance because they are the closest Nissan dealer but I did not leave there very happy. More
by sflanders0
Verified CustomerEmployees Worked With
Tonye Nye
September 01, 2016
Minor repair under warranty Fixed hatch on Rogue in acceptible time.comfortable waiting area with free beverages. Was kept informed of progress of repair. Staff was very friendly Fixed hatch on Rogue in acceptible time.comfortable waiting area with free beverages. Was kept informed of progress of repair. Staff was very friendly and curtious. More
by kgahlgrim
Employees Worked With
September 01, 2016
Service experience Techs were able to diagnose a noise problem in my car . It took a few days but l was always kept up to date. I was given a top of the line rental. The Techs were able to diagnose a noise problem in my car . It took a few days but l was always kept up to date. I was given a top of the line rental. The car was detailed when l picked it up. Because of this service I plan on using Harbar Nissan for all future service. More
by JAMIEJ9877
September 01, 2016
Very unfriendly staff! They definitely know what they are doing, in terms of their profession. But the staff is not very friendly or courteous. Remember, the customer is nu They definitely know what they are doing, in terms of their profession. But the staff is not very friendly or courteous. Remember, the customer is number 1. More
by RAYMONDALLAN2589
August 31, 2016
Exceptional service, terrible advisor I have been coming to Harbor Nissan for years. Never once have I had any problems with the mechanics or the staff at the dealership. Everyone is sup I have been coming to Harbor Nissan for years. Never once have I had any problems with the mechanics or the staff at the dealership. Everyone is super friendly, knowledgeable, down to earth, and understanding. In the past, I mostly dealt with Travis but I was told he is no longer with Harbor Nissan, which is a shame. He is one of the main reasons I kept coming back. But this time I dealt with Scott Zimmerman as a service advisor. He was great at the beginning, really taking his time to explain things to me. When I went to go pick up my car, however, it was a completely different story. He told me my car would be ready before lunch. By 1 PM when I had not heard from him, I called. I had people waiting to drive me to the dealership and they had to return to work. He said to give him 15 minutes or so and I could come in to pick up my car. About 2:15, I walked into the service center. It was busy and Scott was tied up with another customer, but I was offered help from another service advisor. Scott jumped in and said no, that the other service advisor could not help me because the paperwork wasn't ready. I was asked to wait in the waiting room, where I sat for approximately 30 minutes. The other service advisors were busy, but not with customers. Why someone couldn't have helped Scott is beyond me. One guy was just sitting there eating crackers. After 30 minutes, I went to go check on what was going on and finally Scott had started with my paperwork. I expressed my dissatisfaction with having to sit there all this time for something that was supposed to be done well over an hour prior, and that I had people waiting for me that had to get back to work. At that point, Scott informed me that he took a few small charges off my bill for the work Nissan had done, but he was happy to add those back if I 'felt uncomfortable.' I honestly took this as a threat. It was said in a kind voice, but the intonation was that if I didn't like waiting, I could just pay more. It really did not sit well with me. I said no, that was fine, I was okay with him taking the $20ish dollars off my $700 bill. Then he walked me to the cashier and within 10 minutes I was out the door. It is hard to find an honest, decent mechanic out there. I would absolutely recommend Harbor to people looking for fair, honest work at a fair, honest price. The work performed on my vehicle is perfect - zero complaints about the actual work on the car. The problem is fixed, and I am confident it is done well. The interaction with the cashier was great - she is a super nice lady. I believe her name was Heidi or Holly. The guy who brought my car up to the door, whose name I did not catch, was really sweet too, pulling it in so that I didn't have to get wet in the rain. Overall, I do really like Harbor and I am sure I will service my car there again, but I won't work with Scott. Find Travis and bring him back! He was gold. More
by AM33983
Employees Worked With
Scott Zimmerman
August 31, 2016
Customer Service A friend of mine recently had their vehicle serviced at Harbor Nissan (I recommended) and they forgot to tighten a drain plug! Oil leaked all over the A friend of mine recently had their vehicle serviced at Harbor Nissan (I recommended) and they forgot to tighten a drain plug! Oil leaked all over the driveway. My experience the employees were extremely unprofessional. I had an oil voucher and was told they could no longer honor them unless I had a dealership sticker. However they did dicount my service but was charged almost $30 for an air filter. They also like to add air instead of nitrogen on vehicles that have nitrogen in the tires. I am going to another dealer for service unless substantial changes are made. I can name employees ppl but would only if I was left anonymous. More
by flso911
Employees Worked With
N/a
August 31, 2016
Service Everything was explain to me. I went for an oil change, I didn't even know I had two recalls. They were taken care of as well. Fred even walked me to Everything was explain to me. I went for an oil change, I didn't even know I had two recalls. They were taken care of as well. Fred even walked me to my car. I thought that was real kind of him! Fred also went with the service mechanic to see if they can hear my noise coming from underneath. Unfortunately the roads were wet. Explain to me how I can get free oil changes! Wow! That's great! Thank you Fred! More
by FOXYSWAN1583
Employees Worked With
Fred
August 31, 2016
Recall"s I made an appointment for a recall on my 2015 Pathfinder. When I got there Frederick checked the computer and told me there was actually two recalls I I made an appointment for a recall on my 2015 Pathfinder. When I got there Frederick checked the computer and told me there was actually two recalls I should have done. He told me it would take a little more time than just one, I sat in the waiting room and eventually they got it all done and I was on my way. The waiting room was comfortable with Internet, tv, coffee and water, and pastries. More
by HST4990
Employees Worked With
Frederick Facto
August 31, 2016
brought in for two recalls serviced Was taken care of quickly, attendant was friendly. This was the second time I've taken my Nissan to Harbor Nissan for a recall and I've have been very Was taken care of quickly, attendant was friendly. This was the second time I've taken my Nissan to Harbor Nissan for a recall and I've have been very impressed both times with the the quality of service and attention given by the staff. More
by VIVIAN.LAMB50
Employees Worked With
Scott Zimmerman
August 28, 2016
oil change and tire balancing The only issue I had was with the length of time I had to wait to get an appointment, but if you guys are that busy I guess you can't help it. Kristi The only issue I had was with the length of time I had to wait to get an appointment, but if you guys are that busy I guess you can't help it. Kristie did an excellent job ! More
by GMDCST
Employees Worked With
Scott Zimmerman
