Harbor Nissan - Service Center

Great to work with I purchased a 2013 Kia Sportage and there were quite a few things wrong with the vehicle. Not only did I get a wonderful price on the vehicle but they I purchased a 2013 Kia Sportage and there were quite a few things wrong with the vehicle. Not only did I get a wonderful price on the vehicle but they agreed to fix the concerns I had with the vehicle. They replaced the stereo system to get the navigation in the vehicle working again and while doing that they discovered the vehicle was not originally equipped with a rear view camera. The vehicle was sold to me under the impression that there was a backup camera and they honored that and had a rear view camera specially ordered and installed in my vehicle. The only reason I gave four stars was because of communication during the process of having my vehicle repaired. The first time I dropped my vehicle off the parts had to be ordered and took some time. I went a few days without a vehicle before I was told it would take some time I picked it up and returned it a second time to be repaired. When I picked up the vehicle for the second time, they had forgotten to replace the broken door handle and had also forgotten to order the part. It was ordered but I did have to wait over a week and being the vehicle back for a third time to have it fixed at which time the rear view camera had to be approved and they had my vehicle for another 2 weeks before it was completed. Although inconvenient and a little disorganized I am still happy with my service and the overall outcome. More

Easy service Definitely didn't stay long. A problem came up. They solved it! I didn't have to pay anything! And everyone made sure I was taken care of . End of sto Definitely didn't stay long. A problem came up. They solved it! I didn't have to pay anything! And everyone made sure I was taken care of . End of story More

Fast oil change In and out of thier very fast. Did take as long as i thought it was. Also have a very nice wating area. Thank you In and out of thier very fast. Did take as long as i thought it was. Also have a very nice wating area. Thank you More

Done on time and nice results We had tint and also fabric treatment done. It was done as promised, and a very nice job. Very professional work. and I ran out of words before I got We had tint and also fabric treatment done. It was done as promised, and a very nice job. Very professional work. and I ran out of words before I got to the minimum. More

Recall experience Fiasco on service recall visit Too involved to type here. Total lack of communication The ball just kept on Being dropped Very disappointed, bu Fiasco on service recall visit Too involved to type here. Total lack of communication The ball just kept on Being dropped Very disappointed, but only time this has happemed More

ansome work I had a problem with my brake light staying on. So they were going to check it out it be something simple or it could take a while. Hour went by Jere I had a problem with my brake light staying on. So they were going to check it out it be something simple or it could take a while. Hour went by Jeremy the service advisor came to me and said we need another hour. Keep working on it,ill have until 1pm before I have to leave for an app.went for a walkcame back around 1230 and my truck just came out of garage. They fould the loose connection .Those guys were ansome to deal with.Josh,Aron,Jeremy . Thanks for your help John Irwin More

Warranty Repairs Only negative issue I had was waiting over 2 hours to have repairs done and while waiting for so long, nobody kept me updated as to what was going on Only negative issue I had was waiting over 2 hours to have repairs done and while waiting for so long, nobody kept me updated as to what was going on and how much longer I had to wait. More

Quick and to the point. My CSR rocked. He knew exactly what needed to be done. He didn't beat around the bush or try to insert useless information to make himself feel smart. My CSR rocked. He knew exactly what needed to be done. He didn't beat around the bush or try to insert useless information to make himself feel smart. More

Pleasant buying experience Treated with respect and courtesy. Highly recommend them. Josh Davis is a pleasant sales person to work with. No pressure. Thanks so much. Love the ca Treated with respect and courtesy. Highly recommend them. Josh Davis is a pleasant sales person to work with. No pressure. Thanks so much. Love the car. More

Robert and Diane surprenant Had problems with thermostat within one week of purchasing car. After some discussion Harbour Nissan agreed to replace the thermostat and thermost Had problems with thermostat within one week of purchasing car. After some discussion Harbour Nissan agreed to replace the thermostat and thermostat sensor. I thought the car should have been checked more thoroughly before being turned over to me, such as is routinely done when a car comes in for an oil change. More