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1,115 Reviews of Harbor Nissan - Service Center
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June 27, 2015
Outstanding Service! I brought my car in for an oil change and was pleased at the service I recieved. The waiting room was very accommodating, even dog friendly! I brought my car in for an oil change and was pleased at the service I recieved. The waiting room was very accommodating, even dog friendly! More
by Lizzyg1959
Employees Worked With
Steve
June 05, 2015
wouldn't buy a car or have it serviced here I purchased my Nissan last year asst Sutherland because the sales person I met with asst Harbor was rude and unhelpful. I left there and went tio Ft M I purchased my Nissan last year asst Sutherland because the sales person I met with asst Harbor was rude and unhelpful. I left there and went tio Ft Myers and received wonderful service and purchased a car within an hour. I then decided to have my car serviced and maintained asst Harbor for convenience. That was a huge mistake. I had to purchase all new tires after only my vehicle for 14 months and only 30,000 miles. When the tech asst the tire shop asked me how often my tires were rotated, because tires should not have worn out so quickly, I called Harbor. I was informed, despite the fact that I had PAID for tire rotation in the service plan I purchased, Harbor Nissan does not rotate tires unless the customer REQUESTS it.......so the customer needs to tell the technician specifically how to maintain the vehicle ? I thought paying for maintenance was kind of like me requesting they maintain it. I called Sutherland and they were shocked that Harbor NEVER advised me to have them rotate my tires. I will be having my car serviced by then from now on, even though it's extremely inconvenient, and I would never recommend Harbor Nissan for any reason, even the receptionist has a strange attitude. I have called them and left a message for the manager who has not called back. I am also in contact with their corporate office. Good luck to anyone who trusts them with their vehicle and remember, it's a matter of safety too More
by koffi1575
Employees Worked With
Cameron Byrd
May 26, 2015
Technician Damages Wheel! my wife took our 2014 Pathfinder in for service. I had noticed a grease mark on the right front wheel and didn't give it much thought until the next d my wife took our 2014 Pathfinder in for service. I had noticed a grease mark on the right front wheel and didn't give it much thought until the next day I washed the car and discovered under the grease mark was a mark that I am assuming was left from a hammer the technician used to get the wheel loose. I get in touch with Cameron Byrd at Harbor Nissan and a told to email a picture of damage which I did immediately and still have not heard back fro him on this matter. That has been a month ago! I guess protocol for getting the car serviced these days is to take the service manager out by the tie and walk around the car before and after the so called mechanics work on it. More
by Williason
Employees Worked With
Cameron Byrd
May 20, 2015
Service Sucks! They could care less. I have a 2008 Nissan Versa and a extended warranty agreement. I dropped it off a month ago for an AC problem. They never told me they were going to ke I have a 2008 Nissan Versa and a extended warranty agreement. I dropped it off a month ago for an AC problem. They never told me they were going to keep it over night and no one in the service department even bothered to call me to give me update . I always had to call them. I was without transportation for over two days. When I finally did get my car they didn't fix it right and broke something under the hood. Today I finally was able to take it back in. My boyfriend dropped it off. He was off work and I work full time and go to school full time. The told him he would have it back to get me from work so I could make it to school. They didn't. And they didn't even have the shuttle that they promised. They called enterprise where they told us would take him back to our place. They didn't. My boyfriend had to RUN home in the pouring rain. Do you think they care? No. The managers seem like they care so little. It is a nightmare dealing with them. I have to bring it back Saturday for the actual repairs and I am dreading that. I'm calling corporate. To run a business you need to know customer service. More
by mbutcosk
Employees Worked With
Cameron Byrd
May 07, 2015
Emergency service I had been having trouble with my battery holding a charge, so I took the truck in w/o an appointment. I was serviced in a professional and courteous I had been having trouble with my battery holding a charge, so I took the truck in w/o an appointment. I was serviced in a professional and courteous manner. The problem was the battery and a new one was installed in minutes. I thank you all for making a big problem seem small and the speed with which you solved it! Wayne Spencer More
by Wayne
Employees Worked With
Travis Howell
April 23, 2015
amazing service!!! I had recall on my sentra and I was amazed how quick they handled the repair. Also the service manager is outstanding. Greeted me on arrival and than I had recall on my sentra and I was amazed how quick they handled the repair. Also the service manager is outstanding. Greeted me on arrival and thanked me on my way out. Such friendly folks! My next car will b from harbor Nissan. Thanks very much all that took part in my experience you made an inconvenience a pure joy. See you all soon! More
by lromans1
Employees Worked With
not good with names service staff rocks, Cameron Byrd
January 09, 2015
Honest and caring They helped me with service on my car. They were quick, efficient, helpful and honest. The customer service is great here! I definitely am impressed a They helped me with service on my car. They were quick, efficient, helpful and honest. The customer service is great here! I definitely am impressed and highly recommend them! More
by cc7
Employees Worked With
Chris Mccray and service dept
August 14, 2014
Defective oil filter on new car has now compromised engine They didnt even clean the oil off my hood and engine so now my brand new car has oil all over hood and engine which I am sure is going to cause me pro They didnt even clean the oil off my hood and engine so now my brand new car has oil all over hood and engine which I am sure is going to cause me problems with alternator, a/c and who knows what else!! So I am making payments and have over $8,000 in q car that is severly compromised. Why couldnt they power wash it off? More
by austin mossman
June 11, 2014
Gary Litvin Regardless of how busy the service department is, they always do their best to accommodate my needs. If parts are required to be ordered, they expedi Regardless of how busy the service department is, they always do their best to accommodate my needs. If parts are required to be ordered, they expedite delivery and get a service technician on the job ASAP. Travis and Zach always go above and beyond to insure my needs are met. More
by Glitvin1
Employees Worked With
Travis, Travis Howell
May 30, 2014
Service Center makes up for ALL that is lacking in Sales Dep My son recently purchased a car from Harbor Nissan Dealership. After less than a months time, come to find out...all 4 tires are dry rotted (lots of t My son recently purchased a car from Harbor Nissan Dealership. After less than a months time, come to find out...all 4 tires are dry rotted (lots of tread, just all dry-rotted)! I went back to Sales to rectify this situation, and was only given the run around from one manager to another. Mind you, we had purchased 3 vehicles from this company is less than a 6 month period of time! It wasn't until I contacted Cameron, that things started to change! He stepped right in and handled things directly. If it wasn't for him and his willingness to help us handle this, I would still be going back and forth with the Sales Dept. over this! I am so grateful for his honesty and integrity. I will go out of my way to go to a different dealership when it comes to purchasing another vehicle, but I am now sold on the Service Dept. I would take any of our vehicles for any service that we need in the future! Thank you, Cameron! Your dedication is commended! Thanks to Travis, as well, for being so friendly and knowledgeable about our needs. You are a great asset to this company, and far make up for where the Sales Dept. lacks! More
by fallenangleyez
Employees Worked With
Cameron Byrd and Travis Howell, Cameron Byrd, Travis Howell
