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Harbin Automotive

Scottsboro, AL

4.6
1,968 Reviews

564 Micah Way

Scottsboro, AL

35769

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Showing 1,968 reviews

January 21, 2020

Great overall experience. Made things easy, was in and out in under an hour. Flew in from Houston and did not regret it. Thanks for the easy first time car buying experience. More

by ROSS
Recommend Dealer
Yes
Employees Worked With
Bobby Card, Zach Abril, Devan Bordner
Jan 21, 2020 -

Harbin Automotive responded

Ross, thank you for sharing this great feedback with us. We feel our service department is what makes Harbin Automotive special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! - The Harbin Automotive Team

January 20, 2020

Our sales experience was great. Mark was very friendly and not high pressure. Did not care for the financing deal. Will refinance for better rate. More

by Kc000
Recommend Dealer
Yes
Employees Worked With
Mark Warren, Bobby Card
Jan 20, 2020 -

Harbin Automotive responded

Thank you very much for the great review! We enjoy working hard to provide our customers with an awesome experience, so please let us know what we can do so we can provide you with the five-star experience that you deserve! We look forward to being of service to you for any future automotive assistance you may need. Have a wonderful day!

January 17, 2020

The car is driving well,but it was about $60 more than expected. I was expecting the maximum of $1200. It was $1257. I was in a huge hurry and asked to please have my bill ready and there was an issue wit More

by CTHORNTON0
Recommend Dealer
Yes
Employees Worked With
Chad Mcallister
Jan 17, 2020 -

Harbin Automotive responded

Thanks for taking the time to share your honest feedback. Rest assured, that we will take your comments for further encouragement within the Harbin Automotive team and ensure you have a five-star experience next time. Please don’t hesitate to reach out if you ever need automotive assistance in the future. Have a wonderful day!

January 16, 2020

I've been doing business with Harbin Ford since 2006 when I bought my Tarus ,in 2016 I bought my Escape then Monday I bought another Escape, I'm pleased with the way I was treated. Mark Warren your More

by MARTHAMANESS1954
Recommend Dealer
Yes
Employees Worked With
Mark Warren, Bobby Card
Jan 16, 2020 -

Harbin Automotive responded

We appreciate the kind words, Martha. We look forward to seeing you again in the future!

January 15, 2020

No Pressure - Great Price! Good experience with Jay. Their inventory moves fast on some of the 'great prices' so communication is key. It helped to know what we were looking f More

by Corn
Recommend Dealer
Yes
Employees Worked With
Jay Penney
Jan 16, 2020 -

Harbin Automotive responded

Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Harbin Automotive!

January 14, 2020

Tire Replacements From Mr. Win Harbin to the service department my inquires were answered and service was provided in a professional but friendly manner! Thanks Harbin More

by PALMERB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Missy, Mark Warren, Win Harbin
Jan 15, 2020 -

Harbin Automotive responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Harbin Automotive special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment!

January 13, 2020

Astute and aware , Harbin Ford allowed me an excellent experience in finding, test driving, and financing my used truck. The follow-up service was also excellent due More

by D.KINZEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Davis, Jay Penney
Jan 13, 2020 -

Harbin Automotive responded

We appreciate the kind words. We look forward to seeing you again in the future!

January 13, 2020

This was a very pleasurable experience. I like the no haggle pricing everything was up front and on the up and up I would recommend Harbin to anyone looking for a good vehicle at a fair price More

by DAVRCAL
Recommend Dealer
Yes
Employees Worked With
Zach Abril, Jay Penney
Jan 13, 2020 -

Harbin Automotive responded

Thank you for this amazing review! We really appreciate your business.

January 12, 2020

WOW!!! Is all there is to it!! We didn’t make the hour and half drive during absolutely horrible weather for nothing tornado sirens going off and all the experience was amazing from start to finish just i More

by Matt301
Recommend Dealer
Yes
Employees Worked With
Tyler Davis , Nick Atchley, Zach Abril
Jan 13, 2020 -

Harbin Automotive responded

Hi Matt and thank you! We can't tell you how much we appreciate your customer loyalty!

January 11, 2020

The salesman was honest about everything he told us about the price and the vehicle. The friendly service was great and the price was very fair. I would recommend my friends to come here to get a vehicle! More

by DALESCHULTZ11
Recommend Dealer
Yes
Employees Worked With
Ty McAllister (Salesman), Bobby Card, Zach Abril
Jan 13, 2020 -

Harbin Automotive responded

Dale, Harbin Automotive would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again!

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