Harbin Automotive

Daniel and the rest of the team were great not pushy. I like the serve Harbin provides. I like the serve Harbin provides. More

Once my car was finished driven out to me there was radios fluid seating out from under my hood onto the front of my car. Opened the hood to find a mess of coolant on spilled all over the top of the mo radios fluid seating out from under my hood onto the front of my car. Opened the hood to find a mess of coolant on spilled all over the top of the motor. Didn’t put battery bracket back on. I didn’t notice this till I got home so I had to make another trip down to scottsboro to get it put on. I let Brandon drive my car to see if he thought my rotors were bad and when he got back my car stunk really bad as he realized I noticed the smell he explained he got on my brakes pretty hard and that’s what I was smelling. I’m not a mechanic but I do not think it is necessary to drive someone car and break that hard to make the brakes smell that bad. It seems it is always something everytime I get my car serviced there and I have just about had it with that place and may find somewhere else to take my business. I have given my business to Ford for years and this is not the way a customer should be treated. I don’t expect my car to be mistreated either. I was polite with Brandon but I was not happy about any of what happened that day. Oct 14 was my appointment date. I dropped $1,300.00 dollars that day for services done to my car and I’ll be damned if I’m going yo continue that and get treated that way again. More

We so enjoyed meeting Brandon Shelton and working with him. He was kind and very efficient. Which we appreciated. him. He was kind and very efficient. Which we appreciated. More

The staff was friendly, knowledgeable, and helpful. They had just the car I wanted and worked with my schedule to test drive and purchase the car. They had just the car I wanted and worked with my schedule to test drive and purchase the car. More

Everyone was very nice and they worked for the car on the one we wanted and it drives good too ! It’s good on gas mileage and all ! one we wanted and it drives good too ! It’s good on gas mileage and all ! More

Great customer service! This was our second purchase in the last 2 years and we have been very pleased! This was our second purchase in the last 2 years and we have been very pleased! More

They were very nice and friendly and got my car in and out at a reasonable time. out at a reasonable time. More

Hate buying a car but Harbin Automotive made the experience nice. We were treated very kindly. experience nice. We were treated very kindly. More

First Class As Always! !! From the service department to sales! I WILL NOT go to any other dealership! !! From the service department to sales! I WILL NOT go to any other dealership! More

I was told one price and charged another. I confronted the person. I felt like he was being dishonest with me. I told him about what another shop told me about my truck. He said and i quote " I confronted the person. I felt like he was being dishonest with me. I told him about what another shop told me about my truck. He said and i quote " I don't want to throw parts at it" so now I have to put it back into a shop for his issue that wasnt resolved and spend more money after spending almost 1000 (855) on breaks. So I will RECOMMEND harbins ford or do business with you ever again. More