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Harbin Automotive

Scottsboro, AL

4.6
1,968 Reviews

564 Micah Way

Scottsboro, AL

35769

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Showing 1,968 reviews

April 02, 2020

One of the most helpful car dealerships Ive ever dealt with.. My wife and I found the vehicle we wanted online and I contacted Angie at the dealership. Due to my wife being pregnant during the Covid-19 ou More

by Tyler
Recommend Dealer
Yes
Employees Worked With
Richard Edmonson, Angela Owens, Jay Penney
Apr 02, 2020 -

Harbin Automotive responded

Thank you for leaving such a nice review, Tyler! We are glad that you and your family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to continue working hard. Thank you, once again, for your kind words, we look forward to your next visit and we hope you love your new car!

April 01, 2020

16th Birthday Car Anthony Manning helped get my son with the car he picked out for his 16th Birthday. COVID-19 didn't stop us from at least getting his car. Now waiting More

by BAMAWELLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Manning
Apr 02, 2020 -

Harbin Automotive responded

Thank you so much for sharing this lovely review with us! It's wonderful that our team and our service has made such an impact on you. We’ll be sure to let our staff know about your wonderful review. We thank you for your time, and we look forward to working with you again in the future!

April 01, 2020

Even tho Rhett is hard to deal with we will always be Harbins fans .. The service department has an awesome team and always putting their customers first More

by S.DRAPER70
Recommend Dealer
Yes
Employees Worked With
Tanner Harbin, Richard Edmonson, Rhett Butler, Chad Mcallister, Craig Davis, Lorreta Painter, Laura Ryan
Apr 01, 2020 -

Harbin Automotive responded

Thank you for your honest feedback! It's awesome to hear we provided you with a successful, five-star worthy service experience! Our team enjoys going above and beyond to serve our customers and it's awesome to hear our hard work shines through to our guests. Please feel free to visit Harbin Automotive again for any automotive wants or needs you may have! Have a wonderful rest of your day!

April 01, 2020

Mr.Craig Davis was great. He assisted us the moment we pulled in for service. Service was done within an hour on both our vehicles. More

by Micandsha
Recommend Dealer
Yes
Employees Worked With
Craig Davis
Apr 02, 2020 -

Harbin Automotive responded

Wow, thank you very much for the great review! Your kind words and five-star rating go a long way! Our service team enjoys going above and beyond in order to provide the top-notch service that Harbin Automotive is known for! We hope you would not hesitate to reach out, should you be in need of future automotive assistance! So until next time, take care!

April 01, 2020

She didn’t explain to my Fiancé what exactly the maintenance of the 15,000 mile inspection was so costed me 147.00 out of pocket that I didn’t have. My Fiancé said she explained it as if she had to More

by DAVISH1823
Recommend Dealer
No
Employees Worked With
Laura Ryan
Apr 02, 2020 -

Harbin Automotive responded

Thank you for leaving us your honest feedback. We take customer feedback very seriously and are discouraged to hear that you felt our services were subpar from five-stars. It is never our intention to waste anyone's time. Our service team feels that it was a pleasure to be of assistance to you and all of us here at Harbin Automotive hope you would consider returning in the future. Have a great rest of your day.

March 28, 2020

Working with Bobby and Heather was great,they worked to get a payment I was comfortable with and never made us feel pressured. Very professional. More

by PURPLEDRAGONFLY1707
Recommend Dealer
Yes
Employees Worked With
Bobby Card
Mar 29, 2020 -

Harbin Automotive responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. - The Harbin Automotive Team

March 21, 2020

Disappointed, I tried to give you all my business. I have purchased vehicles from you all before. I had cash on hand. No one seemed interested in helping us find the vehicle we wanted. One one never around. More

by NOBLELOURDES
Recommend Dealer
No
Employees Worked With
Anthony Manning
March 18, 2020

They were very kind and pleasant. The facility was clean and they kept it sanitized. The service tech was honest and professional. There was free coffee More

by timrayburn1
Recommend Dealer
Yes
Employees Worked With
Laura Ryan
Mar 18, 2020 -

Harbin Automotive responded

Hello Tim! It’s great news to know we've provided you with an enjoyable, five-star worthy service experience! At Harbin Automotive, we care tremendously for our guests and it brings us great joy to know this passion shines through to our customers! We look forward to assisting you again!

March 18, 2020

Excellent shopping experience especially during the covid-19 outbreak. Our salesperson, Heather Duvall, went above and beyond. I would highly recommend Harbin Automotive to anyone shopping for a vehicl More

by Reggie
Recommend Dealer
Yes
Employees Worked With
Heather Duvall, Bobby Card, Zach Abril
Mar 18, 2020 -

Harbin Automotive responded

Hello Reggie! Your needs are important to us and it’s awesome to hear that you received outstanding guidance during your visit. Heather is a great example of what great customer service looks like! We look forward to working with you again for any future wants and needs, Harbin Automotive is here for you! Have a wonderful day and enjoy your new car!

March 18, 2020

Expertly repaired; no guessing around Zach and Josh brought my '99 Ranger maintenance up to par. They found a few other needed repairs but didn't overwhelm me suggesting the entire truck More

by SoSalty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Brandon, Zach, Josh
Mar 18, 2020 -

Harbin Automotive responded

Thanks for leaving us with your honest feedback! It’s great to hear about our valued customers’ experiences! Our service team is always eager to help and are at the very core of what we do. Please do come again so that we may provide you with the five-star experience that you deserve. We hope you have a great rest of your day!

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