
Harbin Automotive
Scottsboro, AL
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One of the most helpful car dealerships Ive ever dealt with.. My wife and I found the vehicle we wanted online and I contacted Angie at the dealership. Due to my wife being pregnant during the Covid-19 ou with.. My wife and I found the vehicle we wanted online and I contacted Angie at the dealership. Due to my wife being pregnant during the Covid-19 outbreak I made it clear that she wasn’t coming inside the dealership. After the deal was made, the staff made accommodations for us to pick up the new car and actually mailed the paperwork home for us to sign. Customer service at its finest.. Thanks Harbin automotive !! More
16th Birthday Car Anthony Manning helped get my son with the car he picked out for his 16th Birthday. COVID-19 didn't stop us from at least getting his car. Now waiting Anthony Manning helped get my son with the car he picked out for his 16th Birthday. COVID-19 didn't stop us from at least getting his car. Now waiting on the DMV's to open back up to get his license. Harbin's was very easy to deal with again. Not my first vehicle from them and will not be my last. More
Even tho Rhett is hard to deal with we will always be Harbins fans .. The service department has an awesome team and always putting their customers first Harbins fans .. The service department has an awesome team and always putting their customers first More
She didn’t explain to my Fiancé what exactly the maintenance of the 15,000 mile inspection was so costed me 147.00 out of pocket that I didn’t have. My Fiancé said she explained it as if she had to maintenance of the 15,000 mile inspection was so costed me 147.00 out of pocket that I didn’t have. My Fiancé said she explained it as if she had to have it done for warranty. Will not be back or service there! More
Working with Bobby and Heather was great,they worked to get a payment I was comfortable with and never made us feel pressured. Very professional. get a payment I was comfortable with and never made us feel pressured. Very professional. More
Disappointed, I tried to give you all my business. I have purchased vehicles from you all before. I had cash on hand. No one seemed interested in helping us find the vehicle we wanted. One one never around. purchased vehicles from you all before. I had cash on hand. No one seemed interested in helping us find the vehicle we wanted. One one never around. They just didn’t seem to care or seem interested in serving anyone. The salemen were all in their offices. Socializing with each other. We really wanted to give Harbin Ford our business. We ended up going to Albertville and purchasing a Dodge 1500. Very disappointed in all of you More
They were very kind and pleasant. The facility was clean and they kept it sanitized. The service tech was honest and professional. There was free coffee and they kept it sanitized. The service tech was honest and professional. There was free coffee More
Excellent shopping experience especially during the covid-19 outbreak. Our salesperson, Heather Duvall, went above and beyond. I would highly recommend Harbin Automotive to anyone shopping for a vehicl covid-19 outbreak. Our salesperson, Heather Duvall, went above and beyond. I would highly recommend Harbin Automotive to anyone shopping for a vehicle. More
Expertly repaired; no guessing around Zach and Josh brought my '99 Ranger maintenance up to par. They found a few other needed repairs but didn't overwhelm me suggesting the entire truck Zach and Josh brought my '99 Ranger maintenance up to par. They found a few other needed repairs but didn't overwhelm me suggesting the entire truck be rebuilt. Brandon was insightful, got the parts ordered and the entire repair job organized. The customer billing could've been more proactively readied. Each of the 4 times we talked I was told, "We were just about to get to yours." All the staff I talked with clearly stated what was needed and then they made it happen. Better to pay the little more and have the job done timely and competently. I'm satisfied. More