Harbin Automotive

I have worked with Harbin for several years now when purchasing trucks for my business. I really appreciate having a relationship with the Harbin sales dept that I can trust. I have worked with Chad an purchasing trucks for my business. I really appreciate having a relationship with the Harbin sales dept that I can trust. I have worked with Chad and Mark on several purchase over the years. It’s nice knowing they are a phone call away if I need anything. More

While waiting for my car to be service, I approach a young lady, asked if there was any way I could get some ice for a very sore finger. She help!! I was so thankful. young lady, asked if there was any way I could get some ice for a very sore finger. She help!! I was so thankful. More

Madison was an awesome salesman. Answered every question we had, met our goals for finding us the perfect car for our grandmother. He definitely deserves a big promotion for working so hard we had, met our goals for finding us the perfect car for our grandmother. He definitely deserves a big promotion for working so hard More

Was very easy and understanding to work with help.me find the best way that suited me and Matt was an awesome sales man really felt like ive knew him my whole life the best way that suited me and Matt was an awesome sales man really felt like ive knew him my whole life More

I made a call and in 2 hours I had the vehicle I wanted paperwork done and ready for me to sign and out the door I go Then sales showed me all different functions and made you I had no questions before I paperwork done and ready for me to sign and out the door I go Then sales showed me all different functions and made you I had no questions before I left dealership Thank Harbin automotive for a great hassle-free experience with great deal on my new 2020 Ford Edge More

The staff is very courteous, but I feel like they no longer care after the sale. My wife found a weather stripping piece missing from the vehicle. We contacted the dealership and were told they would "s longer care after the sale. My wife found a weather stripping piece missing from the vehicle. We contacted the dealership and were told they would "see what they could do." They did give us an answer that we would have to buy the part ourselves, but it came after our three day money back guarantee was over. This was not a deal breaker, but they took almost two days to answer a question dealing with satisfaction of a customer who just spent good money on a fairly new vehicle. I also complained about the condition of the tires to no avail. With all of that being said, the staff is very courteous, and they offered to pay for a touch up on the bumper of the car because I mentioned it prior to purchase. With all of that being said, I absolutely would recommend this dealership but would encourage patrons to thoroughly inspect the vehicle and have all complaints handled before signing. More

I loved the prices, I didn’t love the process. I was asked to pay the down payment before we had the final price finalized. Also, the car should have been detailed before I picked it up. asked to pay the down payment before we had the final price finalized. Also, the car should have been detailed before I picked it up. More

Courteous, efficient, high quality work, attentive, Covid safe protocols in place. Laura and Missy are great to deal with. DJ and Eric provide high quality service. safe protocols in place. Laura and Missy are great to deal with. DJ and Eric provide high quality service. More

Matt made everything easy for us. We knew what we were interested in and he went above and beyond to find what we were looking for. The entire process was way easier than I had anticipated. Was very hes interested in and he went above and beyond to find what we were looking for. The entire process was way easier than I had anticipated. Was very hesitant to come back to this dealership due to a bad experience many years ago, but we were very pleased with the experience. More

Mark Warren did a great job! He was professional, kind, and accommodating. Vehicle details on the website were incorrect, but Mark quickly corrected the information and provided us with an updated package and accommodating. Vehicle details on the website were incorrect, but Mark quickly corrected the information and provided us with an updated package. After purchasing the vehicle, Mark offered to schedule a later appointment to discuss vehicle features and setup as I did not have time on the day of purchase. I vote for Mark to be Salesman of the Month! More